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[Lizzie Zoom]

I have just got off the phone from speaking to a Customer Service agent for Mira Showers.

After the agent, a Dominic, gave me the benefit of much time in identifying what new part(s) I required for my shower unit, that has a broken switch, with much receiving and sending of diagrams and photo's (that I took to confirm the exact parts required), with no worry about the time elapsing, no rush on his part, and great patience with me, we arrived at a solution.

Although, typically, we established a whole front unit for the shower had to be ordered, not just the internal switches and membrane I wanted, after speaking to his manager, he gave me a 30% discount to soften the blow!

Now I have stated before that my professional skill set includes the training of Customer Care with countless staff teams over many years, and implementing such packages across my Division for my field managers to implement, but this guy, Dominic, wins the prize for the best Customer Care I have ever witnessed or received . 

After the moans I have had about people / Customer Care agents / companies not providing the level of friendly, efficient, supportive, and resolving attitude a Customer should expect, what I have found this afternoon is worth shouting from the rooftops about!

A very big well done Mira Showers!!

[YZ250]

I found Triton to be very good as well. 

[ronnyd]

I found Triton to be very good as well. 

Totally agree with that.

[dave the builder]

I found that most parts are available "elsewhere"  at a much cheaper price ,and you don't have to replace half the unit
or have your pants pulled down further than the cost of a complete new unit