Yep, I wont use CP4L under any circumstances now. What they do is legalised theft to me.
On a slightly different note - I need a roll of wire mesh so went online on Monday and found Wickes had one roll of what I wanted at my nearest branch.
I did click & collect and paid for it. Drove the 11 miles to the branch yesterday to collect it, and got a text from them, just as I walked through the door cancelling the order.
I proceeded to the customer disservice desk to have a rant, but the young, morbidly obese women there was engaged in a long, involved conversation with her boyfriend and showed absolutely no inclination in terminating the call to do the job she was being paid to do.
As I walked back the car car I got another text from Wickes asking me to do a customer satisfaction survey.
I sat in the car and filled it in there and then. I dont imagine it will improve anything, but giving them a 0 out of 5 on every single question made me feel a little bit better.