Had a delivery from DPD this morning. As usual, they were very efficient in giving me a one hour slot and sticking to it, with tracking of the driver available. Shortly after the delivery I received an invite to rate their driver, Gary. What? He pulled up, took out the parcel, knocked on my door, handed me the parcel and asked for a signature. What's to rate?
I looked for an email address on their website and sent them this:
Following the delivery of parcel number ######### to postcode ### ### this morning, I would be grateful if you could spare a minute to rate me as a customer.
1) Was I at home during the agreed delivery slot?
2) Did I open my front door in a timely manner?
3) Did I provide a legible signature on your impossibly difficult machine?
Your feedback is appreciated and will help me to better deal with delivery drivers in future.