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[JamesV6CDX]

... In my favour.

I provided proof that I posted the cruise control, by fax. However, it seems Royal Mail have lost the parcel, because tracking info does not show it as delivered.

SO.. Paypal have given me the money back associated with the transaction.

Thing is, I wonder what I could do. Here are the options:

1) Give the buyer all his money back (£59 inc postage) and write off my item. Claim the max (£34) back from Royal Mail, and loose £25)

2) Take Paypal's stance, that my responsibility stops at proof of postage, Be a complete barsteward, keep his money AND claim the Royal mail insurance (limited to £34) (Bearing in mind, it's buyers responsibility to request something other than standard postage if they want insurance).

3) Split the difference - keep the paypal money, but claim on the insurance, and give him the £34 as a goodwill gesture.

Thoughts? Option 3 is my favourite at the mo...

[Marks DTM Calib]

If it was me I would do No1.....but then I can be a bit soft like that  

[Kevin Wood]

I think you're right with option 3.

Yes, the guy took a risk by not specifying a secure carrier but it would leave a bad taste in my mouth if I knew I'd made money on a transaction and the other guy got bu66er all. The money is there for the taking from Royal Mail so why not use it to compensate the buyer to a certain extent?

Kevin

[Jimbob]

Tricky one.

Certainly only fair to give him the insurance amount as a minimum.

If the shoe was on the other foot I would probably ask that you go exactly down the middle.  Cant say fairer than that.

Unfortunately, due to royal mail, someone HAS to lose.

£46 quid each seems ok to me, a small loss to him, still a decent amount for your cruise module for you.

[JamesV6CDX]

If it was me I would do No1.....but then I can be a bit soft like that  

I would usually not hesitate to do this too....

But the nature of certain buyers emails throughout this dispute may persuade me otherwise  

[megaomega123]

Try and push for the total cost from Royal Mail customer services. Tell them that you were not offered an increase in the insurance and that you thought that the standard cover covered you to £100. Had you been made aware of the level of cover, you would have opted for a higher amount.

Give it a bash, if you don't ask you don't get.  

[JamesV6CDX]

Try and push for the total cost from Royal Mail customer services. Tell them that you were not offered an increase in the insurance and that you thought that the standard cover covered you to £100. Had you been made aware of the level of cover, you would have opted for a higher amount.

Give it a bash, if you don't ask you don't get.  

I like your style...

[JamesV6CDX]

I could always offer him a free cambelt change

[Jimbob]

The other possibilty for 3, is that although officially missing, it may still turn up, leaving him very much in pocket and you out.
So maybe give him the insurance could be the answer.

[JamesV6CDX]

Legally - I have to do nothing.

But, I'm a nice guy.

I think the goodwill gesture of the insurance might be appropriate.

[TheBoy]

I would probably do full refund, and get what I can back from RM. Or try to source replacement.

It would depend on their attitude though...

[JamesV6CDX]

It would depend on their attitude though...

Which currently stinks  

[ians]

Do you sell a lot on Ebay James?

If he leaves feedback saying something like 'took my money but didn't deliver' that will likely cost you much much more in lost bids in future than the £25 difference.

Painful though it may be, I also would go for option 1.

[Danny]

I recieved a full refund from the lady i'd mentioned about in your other topic, regarding a phone i bought that i never recieved, by recorded delivery, and truth is, she didnt have to refund and probably wouldnt have if i'd been "iffy" with her

if a lost recorded package eventually turns up within royal mail, it'll be returned to the sender

if i were you, i'd be tempted to keep the paypal cash and claim through royal mail and maybe send the buyer the £34, since they were more than prepared to open a paypal dispute in the first place without trying to contact you first to enquire!

I almost fell victim of a scammer through paypal and ended up even better off than I started, after buying a phone for £125 and paying by paypal, the seller e-mailed to say my money had gone to the paypal account of a hacker, not his, so i complained to paypal and they froze the transaction and contacted the "hacker" who subsequently never replied, and because they never replied, paypal reversed the payment back to me, but ebay also paid out £105 to me for the transaction even though i hadn't claimed through Ebay itself!

[Danny]

Do you sell a lot on Ebay James?

If he leaves feedback saying something like 'took my money but didn't deliver' that will likely cost you much much more in lost bids in future than the £25 difference.

Painful though it may be, I also would go for option 1.

no one likes negative feedback but more often than not, a genuine seller will reply to the neg with a genuine reason, thus putting potential future buyers' minds at rest

buyer: "seller took money but didnt deliver"
seller:  "I sent item, item lost by royal mail, refunded royal mail compensation to buyer"

people who leave negative feedback to a person who still did their best to resolve a situation, tend to be those that leave bad feedback for any petty reason, and they're not hard to spot

Always mention on your adverts for potential buyers to have a good read of your feedback, thus hiding nothing