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[Auto Addict]

As I mentioned in my previous post, my mother had a small amount of money in the B'ham Midshires and they sent me about a dozen forms to fill in.

After struggling to fill them in on and off for 2 weeks I phoned the Midshires and spoke to a more helpful person, I explained the problem and he said that I only needed to fill in one of the forms, I could then take it to either to a branch of Lloyds or the Halifax (part of their group) with my passport and driving license, they would authenticate it, and return the form with the authentification to the Midshires.

Off I trotted to the nearest LLoyds, after waiting in the queue I explained what I needed them to do, they helpfully said that I would need to make an appointment with the bereavement specialist, as no one  else could deal with it (all they had to do was photocopy the passport and driving license, and certify same). This waas last Monday, first appointment was in 2 weeks time. I made the appoinment.

Driving back home I passed a Halifax, so, with nothing to lose I popped in.

Spoke to a young lady who said, no problem, dealt with me on the spot - hopefully sorted.

[STEMO]

Most companies, and financial institutions in particular, are shit scared of the regulator these days. With AML and KYC regulations in place, they really don't want to make mistakes, it could end up costing them dear.
Some companies use a bit of common sense, but others are the embodiment of the word 'jobsworth'. HSBC got hammered for their transgressions, and others don't want to go the same way.

[Doctor Gollum]

Lloyd's are nothing more than idiots. Fortunately I no longer have anything to do with them having finally paid them and one of their car finance companies off.

Which is nice.