When I first started at HP, I happened to get into a face to face "discussion" on why HP consumer printers (ie, non business inkjets) were pretty substandard, and was treated to a barrage of why, despite being premium priced, "they did not need to be good, just barely good enough", and how the HP brand would help sales despite the poor quality.
In my time there, R&D moved from the Western world to "low cost countries" (ie, Indian Subcontinent), and support moved from a Follow-the-Sun model to Bestshoring (ie, Indian subcontinent).
Now, at the risk of sounding racist - which I ain't - I can assure you that our friends in Bangalore are utterly hopeless when it comes to technology, and if it mostly works, that'll do. Security is never considered, nor is code maintenance. Those involved with software development now will have seen this mentality creep in over here, due to how much is subcontracted over to Asia.
I'm sure other companies are similar to HP, but the utter contempt they treated their consumer customers has left a sour taste for me, Business customers were equally buttraped - you spend £25k on that shiny new server, and it needs a firmware update or a driver update? You aint getting it until you've bought a support contract first.