My record for one of "those" calls is just over an hour .... yup I was bored and it was a great chance to "play" ...
1. Agree with the caller that the computer has problems, is exceedingly slow to boot up, and I know nothing about computers, my boy usually looks afetr it but he is away on holiday ....
2. Agree to allow him to help, ah .. computer needs to be on .. "it takes ages to boot" ... "no problem I'll wait" .... fetch laptop and boot ... to LINUX stand alone disc
3. Once booted, when told to go to start menu ... "I can't find it" ... and just play it REALLY stupid from there .... ( I know ..easy for me to do ...
)
4. When told to allow remote access via control panel " I can't find it as there is no start menu" .... play dumb ...
5. After a while get the "I'll have to escalate this" .. give the next level the same run-around, just play dumb and "it's not there.... "
6. After an hour and needing a pee when next told to click on Start (for the umpteenth time) ... say " I don't have a start at the bottom left .. just a little picture of a duck......"
7. After a stunned silence .... "a duck .... you C***" they ring off, and they don't ring again for many months ...