Hancock does a good impression of a man who is completely out of hid depth. Wouldn't trust him as a doctors receptionist never mind Secretary of State for Health.
To be unfair to our doctors receptionist, he's probably a nicer more caring individual, who cares more about the health of the nation than she does about the health of the "customers" that she deals with. Mind you Stalin, Polpot and Hitler would be more caring.
Sounds like she is moonlighting at my local surgery. Tried dealing with ours recently and she is an evil little tyrant. She has even been reported for refusing a cancer patient a doctors appointment. When his wife complained she and her husband were struck off the register and told to find themselves a new surgery.
People who complain to the GP,s about her find she has their full support. I can only surmise this is because the business makes plenty of money and the GP,s don't get bothered too much by the great unwashed.