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Author Topic: Black Circles 😡😡😡  (Read 5019 times)

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Webby the Bear

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Black Circles 😡😡😡
« on: 01 March 2019, 19:01:49 »

Emailed these guys to confirm if I order their tyres will they be new as opposed to ones made a while ago. Chap said yes, they’re usually same year (that we are in) if not newer.

So my four “new” tyres arrived this morning. 42nd week of 2016.

Yeah they’re an odd size (225/55/16) but surely when you purchase new tyres that is what you should get. Or should I fit them and shut up ?
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Re: Black Circles 😡😡😡
« Reply #1 on: 01 March 2019, 19:04:57 »

They will be fine but they were  probably  dumped in a muddy field a couple of years ago. :)
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Re: Black Circles 😡😡😡
« Reply #2 on: 01 March 2019, 19:06:06 »

ask for a discount for old stock. :y
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STEMO

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Re: Black Circles 😡😡😡
« Reply #3 on: 01 March 2019, 19:09:21 »

They'll be the newest part of your car except, maybe, the fuel.  ;D
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Webby the Bear

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Re: Black Circles 😡😡😡
« Reply #4 on: 01 March 2019, 19:41:53 »

Thanks for input guys.

Thing is part of the reason I got new tyres was because mine are very old and very perished. And they’re rock hard. I don’t want these to be shit in a relatively short space of time. I don’t care about the money. I just want my new tyres to be new lol
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Re: Black Circles 😡😡😡
« Reply #5 on: 01 March 2019, 20:05:55 »

Thanks for input guys.

Thing is part of the reason I got new tyres was because mine are very old and very perished. And they’re rock hard. I don’t want these to be shit in a relatively short space of time. I don’t care about the money. I just want my new tyres to be new lol

Then go to a reputable tyre and exhaust centre :D :D ;)
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Webby the Bear

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Re: Black Circles 😡😡😡
« Reply #6 on: 01 March 2019, 20:14:35 »

Lol I thought they were!
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Re: Black Circles 😡😡😡
« Reply #7 on: 01 March 2019, 20:43:59 »

Lol I thought they were!

But they sold you old tyres, which I suppose that would follow when they are offering "cheap" tyres.

When I say reputable I mean they have their own tyre centres where you can check the tyres before you pay for them. ;)
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Re: Black Circles 😡😡😡
« Reply #8 on: 01 March 2019, 20:56:46 »

They are new. ::)

I would wager that they are no 'older' than any parts you buy from Vauxhall...
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Webby the Bear

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Re: Black Circles 😡😡😡
« Reply #9 on: 01 March 2019, 21:04:31 »

I totally get what you’re saying dg. It puts me in mind of timing belts for example ie you buy a new timing belt that may have been on the shelf for ages. However I specifically asked before ordering. They’ve given me duff info.

My boss bought his from cam skill a month ago. His are late 2018. I fitted two tyres for a customer today. Jan 19! So I don’t think I’m being unreasonable. But I’m sure I’ll hear otherwise from their complaints team!
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Re: Black Circles 😡😡😡
« Reply #10 on: 01 March 2019, 22:07:30 »

Also, it depends on the brand as well as the size... As some are either made in smaller batches or sell quicker and different firms will keep different stock levels according to sales contracts etc, so I really wouldn't read too much into it tbh ;)

As an example, let's say three years ago you persuaded your local corner shop to buy your home made chili sauce. They agreed to buy 200 jars because it tastes phenomenal and chili sauce is all the rage. Unfortunately they only sell 40 jars a year because you live in a retirement village and they don't understand anything more complicated than gravy. Three years later, they still have 80 jars of 'new' chili sauce and they won't order any more until it's almost sold out :y

Has you chosen a different brand from Black circles, you might have received 'newer' or 'older' tyres. Buying best selling brands from a trade supplier such as Camskill might have guaranteed two week old tyres...
« Last Edit: 01 March 2019, 22:15:49 by Doctor Gollum »
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Webby the Bear

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Re: Black Circles 😡😡😡
« Reply #11 on: 01 March 2019, 22:34:55 »

Yeah fair comment re my chilli sauce which may I say is f***ing excellent 🤣🤣🤣

And yeah I get it. But still not happy. I’m not a complainer but I will on this.
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Re: Black Circles 😡😡😡
« Reply #12 on: 01 March 2019, 23:02:44 »

As you made it clear that you wanted NEW tyres, not tyres over two years old, you have a legitimate complaint.
They put dates on tyres for a reason, and could be an MOT failure if too old, yes?

Ron.
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Re: Black Circles 😡😡😡
« Reply #13 on: 01 March 2019, 23:09:37 »

..... and could be an MOT failure if too old, yes?

Ron.

No .....  ;) There isn't (up to now) an age limit on tyres
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Re: Black Circles 😡😡😡
« Reply #14 on: 02 March 2019, 00:24:30 »

Emailed these guys to confirm if I order their tyres will they be new as opposed to ones made a while ago. Chap said yes, they’re usually same year (that we are in) if not newer.

So my four “new” tyres arrived this morning. 42nd week of 2016.

Yeah they’re an odd size (225/55/16) but surely when you purchase new tyres that is what you should get. Or should I fit them and shut up ?


you're making a simple thing like buying tyres stupidly complicated:


Your quoted size isn't an odd one


Tyres are a common consumable part and are available from several suppliers in every small town, who operate a drive in, supply and fit, then drive out service. They get them from the same wholesaler, so prices are very similar. With that in mind, WHY would you involve another unattached layer to supply you, and then have to pay someone else to fit them?


Being supplied a 2 year old part, that deteriorates over time is unsatisfactory even if you wear out tyres at the appalling rates that are commonly mentioned here. You didn't buy them from a local bricks and mortar retailer, so you've complicated the complaints procedure too.


Send them back at Black Tyres expense, and buy them locally from someone who cares about your business.
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Re: Black Circles 😡😡😡
« Reply #15 on: 02 March 2019, 03:35:13 »

If you haven't fitted them, then you might have a case...
« Last Edit: 02 March 2019, 03:40:13 by Doctor Gollum »
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Re: Black Circles 😡😡😡
« Reply #16 on: 02 March 2019, 07:26:32 »

Nick, completely agree with what you’ve said except I don’t understand how I’ve made this stupidly complicated?!? I researched the tyres I wanted on oof as I trust your opinions, purchased them online and they arrived. My research led me to ask them specifically what age they’d be. Being happy with their answer I purchased. What I ended up with was, in my opinion, unsatisfactory.

Dg, correct... I’ve not fitted them. I did contemplate it bearing in mind the hassle I may now be in for. But I decided to stick to my guns and not touch them. Plus I’d had a long hard day and the thought of fitting 4 tyres and checking / adjusting the alignment also aided my decision 😂

Nick re using business locally you’re right. Depending on how this pans out I may be using one eg if I got refund / return tyres. But we’ll see.
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Re: Black Circles 😡😡😡
« Reply #17 on: 02 March 2019, 07:28:29 »

As you made it clear that you wanted NEW tyres, not tyres over two years old, you have a legitimate complaint.
They put dates on tyres for a reason, and could be an MOT failure if too old, yes?

Ron.

Exactly my thinking BR.... we’ see if they agree 😬😬😬
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Re: Black Circles 😡😡😡
« Reply #18 on: 02 March 2019, 08:36:54 »

Just came across the link below. I know it's from a while back but hopefully nothing's changed.

https://forums.moneysavingexpert.com/showthread.php?t=2719449

They seem quite human in their response and keen to resolve complaints so hopefully you'll get it sorted ok.  :y
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Re: Black Circles 😡😡😡
« Reply #19 on: 02 March 2019, 09:42:25 »

Under distance selling regs I would have thought that you have a right to return the tyres within 2 weeks regardless of your reason for doing so. 
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Webby the Bear

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Re: Black Circles 😡😡😡
« Reply #20 on: 02 March 2019, 10:23:09 »

Thanks guys. On the phone to them now. Is hold music designed to wind you up? 😬😬😬😬😬😬
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Re: Black Circles 😡😡😡
« Reply #21 on: 02 March 2019, 10:33:13 »

Thanks guys. On the phone to them now. Is hold music designed to wind you up? 😬😬😬😬😬😬
Depends whether it's 30 secs of hold music or half an hour.
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Re: Black Circles 😡😡😡
« Reply #22 on: 02 March 2019, 11:20:16 »

What brand did you buy Webby?  ???

C'mon tell us!  Then we can properly give you advice take the piss!  ;D
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STEMO

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Re: Black Circles 😡😡😡
« Reply #23 on: 02 March 2019, 11:37:39 »

Wanli ditchfinders would be fine, the way he drives.  ;D
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Re: Black Circles 😡😡😡
« Reply #24 on: 02 March 2019, 13:02:09 »

Emailed these guys to confirm if I order their tyres will they be new as opposed to ones made a while ago. Chap said yes, they’re usually same year (that we are in) if not newer.

So my four “new” tyres arrived this morning. 42nd week of 2016.

Yeah they’re an odd size (225/55/16) but surely when you purchase new tyres that is what you should get. Or should I fit them and shut up ?


you're making a simple thing like buying tyres stupidly complicated:


Your quoted size isn't an odd one


Tyres are a common consumable part and are available from several suppliers in every small town, who operate a drive in, supply and fit, then drive out service. They get them from the same wholesaler, so prices are very similar. With that in mind, WHY would you involve another unattached layer to supply you, and then have to pay someone else to fit them?


Being supplied a 2 year old part, that deteriorates over time is unsatisfactory even if you wear out tyres at the appalling rates that are commonly mentioned here. You didn't buy them from a local bricks and mortar retailer, so you've complicated the complaints procedure too.


Send them back at Black Tyres expense, and buy them locally from someone who cares about your business.


That is exactly what I was thinking and the point I was trying to make :D :y

When I want new tyres fitted I just find the cheapest price for the brand and type I want then phone my local, very reliable, used for 18 years, tyre and exhaust centre and they match the price, fully fitted, etc, etc.

Should it be more complicated than that? ::) ::) :D :D :y
« Last Edit: 02 March 2019, 13:09:16 by Lizzie Zoom »
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Webby the Bear

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Re: Black Circles 😡😡😡
« Reply #25 on: 02 March 2019, 16:05:15 »

What’s complicated about buying tyres online, they arrive and I fit them? 

DG mode on.

 ::)

DG mode off.
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Re: Black Circles 😡😡😡
« Reply #26 on: 02 March 2019, 16:23:14 »

What’s complicated about buying tyres online, they arrive and I fit them? 



You could have ordered them through your work supplier, and been in control of the whole process including any complaints you might have had.
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Webby the Bear

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Re: Black Circles 😡😡😡
« Reply #27 on: 02 March 2019, 16:45:59 »

True but they were too pricey
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Re: Black Circles 😡😡😡
« Reply #28 on: 02 March 2019, 17:14:28 »

True but they were too pricey
Well there you have it. You want spanking new tyres of a particular brand for 45p a corner and are then disappointed when they turn out to be NOS...

At least you now know why they weren't the £1 each that they should have been... ::)
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Re: Black Circles 😡😡😡
« Reply #29 on: 02 March 2019, 17:36:05 »

No when I say they were too pricey they were like £100 more in total over the four tyres from Northampton Tyres. I assumed (rather naively it seems) that the info given to me would be correct hence the purchase from BC.

In hindsight yes I should have just ordered them from NT but I didn’t realise there’d be this hassle. The fact remains that this shouldn’t be complicated. You ask a specific question. Get wrong info. That’s the problem here imo.
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Re: Black Circles 😡😡😡
« Reply #30 on: 02 March 2019, 18:23:02 »

What’s complicated about buying tyres online, they arrive and I fit them? 

DG mode on.

 ::)

DG mode off.

OK.............but I just drive to the tyre centre, I have as many free coffees I want whilst talking to the blokes, in the dry and warmth in front of their TV, as they fit them. Then I pay the bill. Simples ;D ;D ;D ;)
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Re: Black Circles 😡😡😡
« Reply #31 on: 02 March 2019, 18:28:32 »

You realise Webby works in a garage, LZ?

That fits tyres.

He's not going to pay some other knuc.. er, fitter, to do something he can do himself for free ;)
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Re: Black Circles 😡😡😡
« Reply #32 on: 02 March 2019, 18:40:55 »



OK.............but I just drive to the tyre centre, I have as many free coffees I want whilst talking to chatting up the blokes, in the dry and warmth in front of their TV, as they fit them. Then I pay the bill. Simples ;D ;D ;D ;)

FTFY Lizzie.  :-*  :)
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Re: Black Circles 😡😡😡
« Reply #33 on: 02 March 2019, 19:13:39 »

You realise Webby works in a garage, LZ?

That fits tyres.

He's not going to pay some other knuc.. er, fitter, to do something he can do himself for free ;)

I know he does, but the tyre price I get includes "free" fitting, and whilst it is done I stay in the warm and dry drinking coffee as I said. Webby still has to do the work that I don't ;D ;D ;D ;D :y
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Re: Black Circles 😡😡😡
« Reply #34 on: 02 March 2019, 19:14:14 »



OK.............but I just drive to the tyre centre, I have as many free coffees I want whilst talking to chatting up the blokes, in the dry and warmth in front of their TV, as they fit them. Then I pay the bill. Simples ;D ;D ;D ;)

FTFY Lizzie.  :-*  :)

Too true!! ;D ;D ;)
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Re: Black Circles 😡😡😡
« Reply #35 on: 02 March 2019, 20:43:37 »

When wholesalers buy a job stock from manufacturer, you get everything from the factory to fill a 45foot container,, I can recall from my days in the trade, company ordered 8 containers,  ours arrived,  upon opening up we were greeted by 100 wheel barrow tyres first, just filling the space, also those tyres young bear could have been repossessed from a trader that hasn't paid his bill, and returned to warehouse, then back into stock 
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Re: Black Circles 😡😡😡
« Reply #36 on: 03 March 2019, 09:27:33 »

So nearly 2.5yrs old one a tyre with a 5 year life (according to the tyre manufacturer).

That's unacceptable. Return them, or demand 50% off.

I have used Black Circles, and never had anything more than 3-4 months old. Though I tend not to use them because they are often expensive, and their local fitting agent there can't be trusted to make the tea, let alone touch the car.
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Re: Black Circles 😡😡😡
« Reply #37 on: 03 March 2019, 11:42:49 »

Ty everyone for input.

TB..... exactly! If I’d have just gone with the cheapest I could find online and they turned up and were old I’d understand the reason they were cheaper as dg has pointed out. However I took the time to do the research and asked them the information I wanted. They confirmed what I wanted. What arrived didn’t match what the guy told me. They’re going back!

Lizzie, you are right. If fitting is free then fair enough. But even if i could get it done free I’d still do it myself at work cos I will take the time to clean the beads up to my liking, torque the wheels properly etc. Obviously I’m fortunate to have acess to the machine and balancer. But as said even if I could get some guy to fit them for free I’d still rather do it myself 👍

BG.... that’s a really good point. These tyres have probably been around the block 😂😂😂
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Re: Black Circles 😡😡😡
« Reply #38 on: 03 March 2019, 11:49:37 »

If they won’t take them back they’ll be getting some shite reviews online. Probably won’t bother them but it’ll make me feel better. However that’ll leave me with these tyres.

Is it fair to say that in reality they’ll simply not last as long or do you think their age will have a detrimental effect on grip right out of the gate?

As said I will do everything I can to send them back / get new ones out but I’m just preparing myself for the possibility of them being a bunch of tossers and not taking them back?

Ps TB was up your way (relatively) last night. Went to The Folly in Towcester.  Very nice 👍
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Re: Black Circles 😡😡😡
« Reply #39 on: 03 March 2019, 14:33:46 »

They've got to take them back under the distance selling regulations.
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Re: Black Circles 😡😡😡
« Reply #40 on: 03 March 2019, 15:33:21 »

Cheers mate 👍👍👍
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