I attach our exchange about the non-delivery. I am not sure whether the carrier has lost it, or they never despatched it.
Dear customer,
thank You for the message.
Unfortunately we have a delay in transmitting the information from the shipping company therefore currently we are not available to provide the tracking number.
We are very sorry for the delay, but we are kindly asking to wait few more days as far it is international shipping.
Best regards
Marharyta
Agent
Customer Contact Centre
ATP Auto-Teile-Poellath Handels GmbH
Am Heidweg 1
92690 Pressath
------------------------------------
-----------------
Original message:
-----------------
Order for item number 10641007 from Terry Paget BA3 2Lp United Kingdom
Dear Sir,
I ordered this item 25 April 2018. Payment by paypal of 51.69 EUR took place transaction ID 9FF3141914003061G 13.35 25 April 2018. Item has not yet arrived. Please advise date of dispatch and expected delivery.
Terry Paget
5 May 2018
----
END