I had a similar experience with our local Aston Martin dealer, let me look round the cars but wouldn’t give me any information on the rapide as the salesman was busy and I’d have to make an appointment. for a broacher?
By contrast the local Maserati dealers welcomed me asking what I was after and the receptionist, yes receptionist gave me a very detailed over view of the range and in-depth spec of the car I’m interested in!
For that alone they’ve got my business come bonus time😊