FFS, item that arrived late last week has gone faulty, and the packaging is already in landfill. Attempts to contact seller have been unsuccessful, and return terms do state original packaging. I can see this is going to be hassle.
Seller is insisting I return faulty item at my expense. The only thing I will post them at my expense is some dogturd.
Open a dispute, you must know the procedure by now.
spot on,
if an item is broken,faulty or not as described, open a claim
you have ebay and paypal on your side
seller has to send a replacement or refund , or send a pre-paid postage label to return the tat and then you get a refund
unless you collect the item in person ,paypal changed that recently ,so you can't claim