Insignia went in for a major service last Wednesday, labour charge £93.60, collected from my door, and delivered back
I supplied all the parts, oil, filters etc...
Cheeky blighters carried out a first service on it, changed the oil and oil filter, all other parts were returned to me.
When I queried it, they said that the price quoted was for a first service, and that's what they carried out.
Fortunately, when I booked it in, I asked for a printout of the service, so that I could purchase all the required parts.
Went down today with my piece of paper, service manager was most apologetic, full service will be completed on Wednesday whilst I wait.
Full service should have been quoted at considerably more, as more labour required.
Result, apart from the inconvenience