2011
General Discussion Area / Re: Oh FFS...
« on: 03 March 2015, 18:14:49 »
My experiance with Natwest was appaling. Got into overdraft afetr a christmas. Went into branch and told them so so wanted to stop several direct debits to help the problem. Within two weeks of them "helping" my £700 overdraft had spirreled into £2100. After 6 months in which I was forced to take a loan to clear the debt, the cancelled direct debits were still being paid. The assistant of the branch who had been helping from day one turned out to be the branch manager. He personnally asked me to call the companys whose direct debits were still being paid out to ask them to stop taking the money. At this point, I walked into HSBC next door, opened a new account and took Natwest to the financial ombudsman.
Got £1500 back in charged fees and £400 compo. Manager moved overnight to "assist" in another branch
Not had a single problem with HSBC in 15 years now
Keith B
Got £1500 back in charged fees and £400 compo. Manager moved overnight to "assist" in another branch
Not had a single problem with HSBC in 15 years now
Keith B