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Author Topic: Cooker question  (Read 4083 times)

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Gaffers

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Cooker question
« on: 10 April 2018, 18:15:36 »
I have a SFO2SS which in the words of SWMBO went pop and tripped the fuse.  After which the grioll didn't work.  It's nearly 5 years old and well out of warranty so I popped the back off to have a butchers.  I quickly found the culprit by the big brown mark on the side and a quick google told me it was a temperature regulator.

I ordered a placement which arrived today.  Despite the pictures online being identical to the old one, upon inspection it appears the new part is different.  Firstly the old regulator is rated to 100C, the new one 115C.  The polarity also seems different (red mark). 

Is this important or should I send it back and insist on a the correct one being sent out?
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BazaJT

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Re: Cooker question
« Reply #1 on: 10 April 2018, 18:42:06 »
I'd try to get in touch with them and explain situation.The original may have been superceded by the new part you now have,or it could be that what they've sent is plain wrong!
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Gaffers

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Re: Cooker question
« Reply #2 on: 10 April 2018, 18:55:18 »
Just done that but instead of someone who knows what they are talking about I got a representative  who is semi-trained in customer relations.

General gist of the conversation:
Me - I think I have been sent the wrong part
Them - does the packaging have XYZ on it?
Me - No, it has ZYX.
Them - That's ok item no ZYX = catalogue no XYZ.  It could be packaged wrong if it doesn't look the same.  You can use out online return process, blah, blah, blah....
Me - is it wrong or has it been superceded?
Them - Try fitting it and let us know.
Me- Has the polarity changed then because the red marking is on the other side?
Them - Dont know.

End of chat - How did we do?  Please give us a rating.....

 :-X
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Broomies Mate

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Re: Cooker question
« Reply #3 on: 10 April 2018, 18:58:12 »
Part Number:
    3570767016

Replaces:
    3570470017
    3570562011
    50027295000

BUUUUUT!

Part Number:
   3570560072   

Replaces:
   3570436034

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Re: Cooker question
« Reply #4 on: 10 April 2018, 19:00:13 »
New part 3570560056
Old ?
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Re: Cooker question
« Reply #5 on: 10 April 2018, 19:03:20 »
Quote from: Gaffers on 10 April 2018, 19:00:13
New part 3570560056
Old ?

Old:

    3570082036
    3570436018

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Re: Cooker question
« Reply #6 on: 10 April 2018, 19:04:56 »
Do you have your 11 digit PNC code?
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Re: Cooker question
« Reply #7 on: 10 April 2018, 19:05:04 »
So it's ok then?  Is the polarity marked by red or is it not important?
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dave the builder

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Re: Cooker question
« Reply #8 on: 10 April 2018, 19:07:47 »
It's an overheat stat ,  ;)
cuts continuity between the 2 spade terminals if too hot (115 degrees)
red dot does not denote polarity , it will disconnect when it reaches it's 115 degree threshold
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Re: Cooker question
« Reply #9 on: 10 April 2018, 19:08:34 »
Quote from: Broomies Mate on 10 April 2018, 19:04:56
Do you have your 11 digit PNC code?

944064584-00
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Gaffers

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Re: Cooker question
« Reply #10 on: 10 April 2018, 19:08:57 »
Quote from: dave the builder on 10 April 2018, 19:07:47
It's an overheat stat ,  ;)
cuts continuity between the 2 spade terminals if too hot (115 degrees)
red dot does not denote polarity , it will disconnect when it reaches it's 115 degree threshold

Thats what I thought. :y
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Broomies Mate

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Re: Cooker question
« Reply #11 on: 10 April 2018, 19:10:01 »
No Polarity involved.  That'll be a QC marking, or a "Yes, I'be been tested".

And yes, that is the corect part for the PNC number you gave.
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Re: Cooker question
« Reply #12 on: 10 April 2018, 19:10:40 »
Sweet.  Thanks a lot.  Puts my mind at ease :y
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Re: Cooker question
« Reply #13 on: 10 April 2018, 21:17:07 »
Gotta love a white goods thread!  :y
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Re: Cooker question
« Reply #14 on: 11 April 2018, 09:07:05 »
I'm still wondering what an SFO2SS is. Off to Mumsnet, I suppose... ::)
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