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Author Topic: TopCashback  (Read 292 times)

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Sir Tigger QC

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TopCashback
« on: 06 October 2017, 18:20:20 »

I'm going away for a few days next week and booked my airport parking via TopCashback. 

I paid £78.99 for the parking and expected 9.45% cashback so £7.46.  However when I checked my TopCashback account it showed I'd paid £65.83 and the cashback was £1.38!  >:(

I put in a complaint to TopCashback and have had a reply that they will take it up with the retailer but it might take a few months to sort out!  :-\  ::)

Anyone come across this before?  ??? 
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STEMO

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Re: TopCashback
« Reply #1 on: 06 October 2017, 18:58:55 »

I'm going away for a few days next week and booked my airport parking via TopCashback. 

I paid £78.99 for the parking and expected 9.45% cashback so £7.46.  However when I checked my TopCashback account it showed I'd paid £65.83 and the cashback was £1.38!  >:(

I put in a complaint to TopCashback and have had a reply that they will take it up with the retailer but it might take a few months to sort out!  :-\  ::)

Anyone come across this before?  ???
So you paid 65.83+1.38=66.21 instead of 78.99-7.46=71.54 and you’re upset?
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Shackeng

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Re: TopCashback
« Reply #2 on: 06 October 2017, 19:15:39 »

In the case of complaints against TC, have a look at MSE (Martyn Lewis), there is a good forum on this and details how to complain. I recently got £75 compensation plus the expected cashback, because of a delayed payment of cashback from an insurance coy. :y
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steve6367

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Re: TopCashback
« Reply #3 on: 06 October 2017, 20:15:40 »

I'm going away for a few days next week and booked my airport parking via TopCashback. 

I paid £78.99 for the parking and expected 9.45% cashback so £7.46.  However when I checked my TopCashback account it showed I'd paid £65.83 and the cashback was £1.38!  >:(

I put in a complaint to TopCashback and have had a reply that they will take it up with the retailer but it might take a few months to sort out!  :-\  ::)

Anyone come across this before?  ???

That will partly be the VAT then.

Check to terms some retailers only pay on the ex vat amount.
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STEMO

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Re: TopCashback
« Reply #4 on: 06 October 2017, 20:15:47 »

In the case of complaints against TC, have a look at MSE (Martyn Lewis), there is a good forum on this and details how to complain. I recently got £75 compensation plus the expected cashback, because of a delayed payment of cashback from an insurance coy. :y
Took a long time though, IIRC?
« Last Edit: 06 October 2017, 20:17:56 by STEMO »
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Sir Tigger QC

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Re: TopCashback
« Reply #5 on: 06 October 2017, 20:24:04 »

I'm going away for a few days next week and booked my airport parking via TopCashback. 

I paid £78.99 for the parking and expected 9.45% cashback so £7.46.  However when I checked my TopCashback account it showed I'd paid £65.83 and the cashback was £1.38!  >:(

I put in a complaint to TopCashback and have had a reply that they will take it up with the retailer but it might take a few months to sort out!  :-\  ::)

Anyone come across this before?  ???
So you paid 65.83+1.38=66.21 instead of 78.99-7.46=71.54 and you’re upset?

No, I paid £78.99 - £1.38 = £77.61, instead of the £78.99 - £7.46= £71.53 that I was expecting to pay. 

I saved 38p by going through TopCashback rather than booking and paying directly with the airport carpark!  ::)  ;D
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Sir Tigger QC

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Re: TopCashback
« Reply #6 on: 06 October 2017, 20:37:17 »


That will partly be the VAT then.

Check to terms some retailers only pay on the ex vat amount.

Yes you are right.  £65.83 is ex vat.  :(    Even so 9.45% of £65.83 ain't £1.38 though!  :o  >:(

I'll let you know what the outcome is in a few months when and if they get back to me.....  ::)
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Re: TopCashback
« Reply #7 on: 06 October 2017, 20:45:13 »

Try purple parking.
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Sir Tigger QC

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Re: TopCashback
« Reply #8 on: 06 October 2017, 21:11:10 »

Try purple parking.

Tiz too late now all booked and sorted!  :y

You do get shafted for airport parking when you book at short notice though.  :-\
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steve6367

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Re: TopCashback
« Reply #9 on: 06 October 2017, 21:28:13 »


That will partly be the VAT then.

Check to terms some retailers only pay on the ex vat amount.

Yes you are right.  £65.83 is ex vat.  :(    Even so 9.45% of £65.83 ain't £1.38 though!  :o  >:(

I'll let you know what the outcome is in a few months when and if they get back to me.....  ::)

Hence why I said partly - rate is wrong too! Fingers crossed they sort it for you.
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Shackeng

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Re: TopCashback
« Reply #10 on: 06 October 2017, 22:39:39 »

In the case of complaints against TC, have a look at MSE (Martyn Lewis), there is a good forum on this and details how to complain. I recently got £75 compensation plus the expected cashback, because of a delayed payment of cashback from an insurance coy. :y
Took a long time though, IIRC?

Yes, but only because I hadn't realised I could have registered the complaint with the ins co. much earlier. :y
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aaronjb

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Re: TopCashback
« Reply #11 on: 09 October 2017, 08:36:49 »

I'd consider the 30p a bonus - I've never actually been successful in getting any money out of TopScamQuidCoBack or similar.. and the one time I did, I left it in the account for a while and they deleted my account. Which was nice of them.

But I'm not bitter or anything, you understand ;D
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Shackeng

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Re: TopCashback
« Reply #12 on: 09 October 2017, 15:09:18 »

I'd consider the 30p a bonus - I've never actually been successful in getting any money out of TopScamQuidCoBack or similar.. and the one time I did, I left it in the account for a while and they deleted my account. Which was nice of them.

But I'm not bitter or anything, you understand ;D

I have had £1725 since I started using it several years ago. Mainly by changing utilities and house and car insurance companies every year. :y
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TheBoy

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Re: TopCashback
« Reply #13 on: 09 October 2017, 17:41:26 »

Sometimes shit tracks lower, then gets bumped up later.

I don't include TCB in any purchasing decision. Anything I get back is a bonus...  ...which is a decent amount so far ;)
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Re: TopCashback
« Reply #14 on: 09 October 2017, 20:47:44 »

As a rule I tend to use TCB these days over Quidco (which I had horrendous issues with), TCB seems to work most of the time, I would say around 95% success, Ive probably had over 200 quid back over the last few years, the 5% that doesn't Ive learnt to just give up on it, reporting issues rarely gets resolved for me so I just live with it.
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Shackeng

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Re: TopCashback
« Reply #15 on: 09 October 2017, 22:46:13 »

As a rule I tend to use TCB these days over Quidco (which I had horrendous issues with), TCB seems to work most of the time, I would say around 95% success, Ive probably had over 200 quid back over the last few years, the 5% that doesn't Ive learnt to just give up on it, reporting issues rarely gets resolved for me so I just live with it.

That's what I thought, but there is some law that covers this, and a thread about it on MSE. Cashback is deemed a promotional price IIRC, and if not paid within a certain time, compensation plus cashback is due, as I discovered to my delight. :y
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