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Author Topic: Another internet problem.  (Read 5545 times)

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TD

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Another internet problem.
« on: 21 October 2017, 17:09:57 »
Recently I have been unable to login to my online bank account.

I can get to the main webpage but then when I hit the button that says login and then it should prompt me for my username and password.
But it doesn't...at that point it just says unable to reach website.

This using my notebook and using my desktop.

If I disconnect from my router and connect to my mobile phone....its works fine over that data connection.

So, looks like my notebook is fine and its either a router problem (reset several times) or an ISP problem  :-\

Any thoughts ?? I want to swap the router over for another one to test it, but I have to wait for my ISP to tell me my password....As I haven't a clue and carnt find the paperwork that they sent me years ago telling me what it was  ::)
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ronnyd

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Re: Another internet problem.
« Reply #1 on: 21 October 2017, 17:58:49 »
Isn,t the password etc. on the bottom of the router? :-\
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TD

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Re: Another internet problem.
« Reply #2 on: 21 October 2017, 18:09:28 »
Quote from: ronnyd on 21 October 2017, 17:58:49
Isn,t the password etc. on the bottom of the router? :-\

Ummm....no ive looked, login details were mailed to me....which ive since lost....
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zirk

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Re: Another internet problem.
« Reply #3 on: 22 October 2017, 16:28:55 »
Is your Browser up to date?, a lot of Bank logins require that these days.
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TD

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Re: Another internet problem.
« Reply #4 on: 22 October 2017, 17:38:32 »
Quote from: zirk on 22 October 2017, 16:28:55
Is your Browser up to date?, a lot of Bank logins require that these days.

The fact I can login using the data connection of my mobile, suggests to me, theres nothing wrong with my notebook  ;)

I'm using Edge, but have tried IE as well, no difference.
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STEMO

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Re: Another internet problem.
« Reply #5 on: 22 October 2017, 18:44:49 »
Don’t know which bank it is, Dave, but I find the apps much easier.
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TheBoy

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Re: Another internet problem.
« Reply #6 on: 22 October 2017, 19:34:28 »
Do you have any of those stupid (unsecure) gay "security software" than many banks insist on, such as rapport?  If so, uninstall that wank, and try again. Then tell your bank that the software they recommend is problematic.
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TD

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Re: Another internet problem.
« Reply #7 on: 23 October 2017, 07:09:36 »
Quote from: TheBoy on 22 October 2017, 19:34:28
Do you have any of those stupid (unsecure) gay "security software" than many banks insist on, such as rapport?  If so, uninstall that wank, and try again. Then tell your bank that the software they recommend is problematic.

Nope, just win10 with the standard antivirus/security that comes with.....

Again I cannot see how its my notebook at fault as it works fine over mobile data connection...  :-\

Bank is Co-op...

www.co-operativebank.co.uk

I can get there fine....then on top right is drop down menu....select 'log in to personal online banking' and it should bring up a page asking for login and password .... but for me over adsl connection all I get is 'carnt reach this page' .....
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Mister Rog

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Re: Another internet problem.
« Reply #8 on: 23 October 2017, 09:35:25 »
Quote from: TheBoy on 22 October 2017, 19:34:28
Do you have any of those stupid (unsecure) gay "security software" than many banks insist on, such as rapport?  If so, uninstall that wank, and try again. Then tell your bank that the software they recommend is problematic.

My bank (NW) recommends Rapport. I installed it a while back, desktop slowed to a crawl and became almost unusable. I uninstalled Rapport, everything back to normal. It's crap.
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Mr Gav

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Re: Another internet problem.
« Reply #9 on: 23 October 2017, 13:08:26 »
A brief report of Rapport, I have read elsewhere that it isn`t good.
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TheBoy

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Re: Another internet problem.
« Reply #10 on: 23 October 2017, 20:12:39 »
Quote from: TD on 23 October 2017, 07:09:36
Quote from: TheBoy on 22 October 2017, 19:34:28
Do you have any of those stupid (unsecure) gay "security software" than many banks insist on, such as rapport?  If so, uninstall that wank, and try again. Then tell your bank that the software they recommend is problematic.

Nope, just win10 with the standard antivirus/security that comes with.....

Again I cannot see how its my notebook at fault as it works fine over mobile data connection...  :-\

Bank is Co-op...

www.co-operativebank.co.uk

I can get there fine....then on top right is drop down menu....select 'log in to personal online banking' and it should bring up a page asking for login and password .... but for me over adsl connection all I get is 'carnt reach this page' .....
Is the ISP either:

a) shite
b) one of those that interfers with some sites due to legal requirements and/or porn filtering?
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Entwood

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Re: Another internet problem.
« Reply #11 on: 23 October 2017, 20:17:04 »
Quote from: TD on 23 October 2017, 07:09:36
Quote from: TheBoy on 22 October 2017, 19:34:28
Do you have any of those stupid (unsecure) gay "security software" than many banks insist on, such as rapport?  If so, uninstall that wank, and try again. Then tell your bank that the software they recommend is problematic.

Nope, just win10 with the standard antivirus/security that comes with.....

Again I cannot see how its my notebook at fault as it works fine over mobile data connection...  :-\

Bank is Co-op...

www.co-operativebank.co.uk

I can get there fine....then on top right is drop down menu....select 'log in to personal online banking' and it should bring up a page asking for login and password .... but for me over adsl connection all I get is 'carnt reach this page' .....

Straw clutching ...perhaps ...  :(

Does that login-window count as a "pop-up" and you have "pop-ups" disabled in your browser ??  so the pop-up is being blocked .. ??  :-\ :-\
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omega2018

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Re: Another internet problem.
« Reply #12 on: 24 October 2017, 00:34:36 »
Quote from: Mr Gav on 23 October 2017, 13:08:26
A brief report of Rapport, I have read elsewhere that it isn`t good.

only problem i have seen with rapport is occasionally they lag behind Chrome releases resulting in rapport not protecting a bank login page as it should.  never seen it cause a problem itself. 

unlike some of the products the site in that link promotes eg Avast! >:(
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TD

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Re: Another internet problem.
« Reply #13 on: 24 October 2017, 07:08:13 »
Bizzare!!

It is now working over adsl connection.....

I have changed nothing on notebook....or anything else....

I am thinking of changing ISP as my fixed 2 yo deal has ended.....but who to change to??
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TheBoy

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Re: Another internet problem.
« Reply #14 on: 25 October 2017, 19:42:59 »
Quote from: migmog on 24 October 2017, 00:34:36
Quote from: Mr Gav on 23 October 2017, 13:08:26
A brief report of Rapport, I have read elsewhere that it isn`t good.

only problem i have seen with rapport is occasionally they lag behind Chrome releases resulting in rapport not protecting a bank login page as it should.  never seen it cause a problem itself. 

unlike some of the products the site in that link promotes eg Avast! >:(
Class yourself one of the lucky few.
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Grumpy old man
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