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Author Topic: Npower again  (Read 1106 times)

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pscocoa

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Npower again
« on: 27 September 2013, 12:21:02 »

My father died in March. Several calls to them to sort out account. They never followed up. In August almost 6 months after his death they make a refund to executor.

Now they have issued bills on line to an account that has been closed and only reason I checked on line is to look a state of closed account after refund cheque arrived. In March I asked for a new account in my name which they said had been done - but they have never issued a bill and prevented me entering meter readings on line.

They now say I have no account!!

Time to switch I think - but then Eon tell me I am better off with Npower on cost basis!!

WTF.

Have told Npower to write off the bills in my dad's executor's name.

 I am afraid we cannot do that.
Ok what is your name please I am taking this to Watchdog.

Oh - would you settle for something less than full write off.

No.

We will refer it and get back to you.

WTF
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pscocoa

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Re: Npower again
« Reply #1 on: 27 September 2013, 12:25:16 »

Sorry admin - please move to Gen Chat
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Lazydocker

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Re: Npower again
« Reply #2 on: 27 September 2013, 13:16:55 »

Sorry to hear this is still causing issues... They need a rocket up the arse if you ask me :-X
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Whatever it is... I didn't do it

Rods2

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Re: Npower again
« Reply #3 on: 27 September 2013, 14:08:07 »

Ahh, German efficiency at work again.  :o :o :o :o
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