Who thinks they will fix it within the next 14 days
Where did you buy it from and what make? Just out of interest, really..
I had a brand new (two month old) dishwasher replaced when it started flooding the kitchen - repair guy turned up, more or less condemned it and told AO to deliver a new one, and they did, a day later.
I also had to have the repair man out to the built-in double oven recently, four months old and the top oven wouldn't turn on (Hotpoint, this time!); the thermostat had come adrift from the knob apparently.
I had to feel for the repair guys, though - they tell me that they have set times for the job, set times for travel (which don't tend to take traffic into account) and are unpaid for any time outside of that. Hotpoint guy gets 31 minutes to repair a built-in oven, 32 minutes to repair a tumble dryer and 34 minutes for a washing machine. Without my help I doubt he'd have got the oven out and back in within the 31 minutes, let alone repaired the thing, because it's not easy dragging an oven out of the very tight hole - and more or less impossible for one person.
.. and we wonder why service is always shocking. Targets, I'm sure, are half the reason.