Took a flight back from Lyon via Frankfurt last Friday and had my carry-on baggage taken from at the steps and put into the hold – not an unusual occurrence but still one that p!sses me off. Anyway, flight was delayed and I only just made the connection. My hand baggage did not.
I was told by Lufthansa that my baggage would arrive on the 08.25 from Frankfurt on Saturday and we needed to wait in to sign for it- again pretty annoying. However the bag didn’t actually make it until Sunday morning, by which time it was damaged (TSA lock broken, corners stoved in), open, and a number of my personal items had been stolen, including my Breitling watch (18th Birthday gift).
I am unbelievably hacked off about this and I am determined to make it as expensive as possible for Lufthansa.
I feel a letter coming on….