Used it last month in a 12 seater And the previous 2 years before. Never had any trouble with them.But saying that we always book 12 months in advance.
I used to use it all the time. You wait until *they* cock it up, and *you* have to pay for a new ticket then and there (and at their "special" inflated rates)
You obviously didnt rant and rave enough at their customer services mob on the phone.....
Went a few years ago with a mate....when they were advertising an £18 (iirc) deal
Got there and they wanted circa £100 for the ticket...apparently in the small print it said you had to book so many days in advance to get the deal.....but who reads the small print!
Their ticket office wouldnt do anything about it, apart from give us the number for customer services. My mate phoned them and after about 10 mins of ranting and raving at them....they did the ticket at £18