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[Viral_Jim]

Really? I thought it was a genetic condition... 

[STEMO]

If we play our cards right, it could be a foreign country soon. 

[Kevin Wood]

Thanks for all your comments on this but you can imagine all the customers being fobbed off with reasons for low speed. They may of course come back and say it is now as fast as it can be at 5meg that, if you attached a morse key to it and started tapping away you'd have communication, so it's fine.!!

FTFY

I'm far to rusty now to even pick up slow morse, but when I used to sit in a van all day with a collegue who was learning it via cassettes that were in the vans, I got reasonably good at it, at the speeds needed to pass the exam for the amateur radio licence.  Wish I'd done the exam now, not that I'd realistically use it, but with morse being the hardest bit IMHO....

Even now, occasionally I'll hear something rattling somewhere, and subconsciously decode letters, even though the whole thing is gibberish. Sad bastid, I know 

You don't even need morse these days.

But it's a curse once you've learnt any. You hear it in music, background noise, everywhere.

[STEMO]

Talking of your morse addiction, has anyone heard of the 'BID tic' ?

[aaronjb]

jimmy944 - that's exactly the way it should be. And in fact the way it is.  My Internet doesn't work, I shout at Zen Internet, not their supplier (Openreach).  Zen then do some (decent) sanity checks and diagnostics, and if believed to be a line fault, send it to Openreach (or BT Wholesale is it needs exchange work).

I, too, have a chubby for Zen. Used them for many years (despite paying much more than I would to their cut-price competition, let alone to useless idiots like Talk Talk) and was incredibly happy; their technical support was actually that - technical - which is an immediate differentiator to their competition!

In the end I moved from Zen to O2 due to cost (while unself-employed) and a week or two later (coincidentally, I'm guessing, unless exchange work happened) the line speed dropped from a rock steady 2.5Mbit (60dB attenuation line, despite being ~3Km from the exchange, poxy Slough) to a wavering 1.5-2Mbit that dropped, regular as clockwork, every 5pm and would resync at ~300Kbit until the SNR came back up magically 30 minutes later.

I gave up on O2 ever figuring out what was wrong there and put up with "Normal for your line, Sir, you're a very long way from the exchange" and just wrote a script to monitor the SNR & sync rate of the router and if the sync was low and SNR had climbed back up to >18dB to kick the router again.

.. bet that would never have happened with Zen.

(Now I use Virgin .. because 200Mbit, and I'm too cheap to pay for FTTH!)

[Migv6 le Frog Fan]

I know three fifths of fack all about this kind of thing, but what Aaron has just described, describes perfectly what has happened to my interweb since I signed up with SKY almost a year ago. Their interweb and 999 channels of shite TV will be getting binned as soon as the 12 month contract expires.

[Jimbob]

I had a little progress yesterday too...
external FTTP team turned up and found and fixed an issue, we now have green lights for power, optical and lan...
No internet light yet, and smarthub now orange..
Apparently we now need the internal team, but what the hell they need to do i cannot say? possibly just confirm its now ready to be activated?

[Kevin Wood]

jimmy944 - that's exactly the way it should be. And in fact the way it is.  My Internet doesn't work, I shout at Zen Internet, not their supplier (Openreach).  Zen then do some (decent) sanity checks and diagnostics, and if believed to be a line fault, send it to Openreach (or BT Wholesale is it needs exchange work).

I, too, have a chubby for Zen. Used them for many years (despite paying much more than I would to their cut-price competition, let alone to useless idiots like Talk Talk) and was incredibly happy; their technical support was actually that - technical - which is an immediate differentiator to their competition!

Yep, I'm a Zen fan too. I think I've had a problem once, and that was about 2 weeks after moving house. Straight on the phone to Zen and explained the problem. Guy knew his stuff, so no "have you tried rebooting?" BS to wade through. They kicked Openleach's @rse and got it fixed. Turns out they'd processed the cease for the previous service after mine had been connected for a week.

I keep wondering about moving somewhere cheaper, but I just know it would end badly.

[pscocoa]

Update - OR Engineer "I am outside your building" . Why?. "To do a Lift and Shift". You are supposed to do that at the Exchange. " It does not say that on my notes, OK will go to the Exchange do the Lift and Shift and ring you later"

This story has legs ....

[Jimbob]

oooo  My case handler just rang....shes brought the internal team forward to tomorrow

[STEMO]

oooo  My case handler just rang....shes brought the internal team forward to tomorrow

Your case handler? Sounds like someone from social services or the probation service.


It's not, is it, Jimbob? 

[Jimbob]

oooo  My case handler just rang....shes brought the internal team forward to tomorrow

Your case handler? Sounds like someone from social services or the probation service.


It's not, is it, Jimbob? 

no....
Its what you get when BT have been incompetant for the best part of 2 months

[Doctor Gollum]

Only two months I thought it was a foundation stone of their mandate...

[STEMO]

Two months could be enough to ruin the business of anyone working from home.

[pscocoa]

We seem to be running very well now but speed per BT test hasn't changed (they said it might take time). Performance is far better than it has been for some time whilst seemingly at same line speed  pre problems.

Ah well - see how long it lasts.