Had a similar issue with Yodel failing to deliver a dash cam ,which was a gift for the
out-laws in-laws
followed tracking so far ,then it changed to "sorry we missed you"
I have CCTV so I know the reason they missed me ,they never came
then they dicked about for a few days pretending they intended to deliver it
then they where doing a depot wide search (but assured me the item was NOT lost
)
by now I had had a replacement delivered from another seller /different courier .
passed all the info on to the original seller and got a prompt refund
so Yodel change delivery tracking info and lie ,and i have proof (delivery tracking screenshots)
I was not impressed