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« on: 24 December 2020, 13:03:10 »
Now, normally, I would say Apple's support is OK. But the fikcin' eedjit I got this morning when I finally got around to calling them over my G key....
I accept the need to try all the reboots, safe boot, and wiping the NVRAM, so held out much patience. These are hoops you have to jump through to prove its a hardware fault.
But to try booking me in on the 31st to the Winchester shop to see a spotty useless fanboy Genius Bar Engineer...
"No, I can't do that, firstly because UK rules say that I am not allowed to enter Winchester after Boxing Day, secondly your shop will be shut, and thirdly its a 160m round trip"
"Sir, the shop is open and taking appointments"
"No, Mr Applle, your shop is in Hampshire, and is required by law to close from the 26th December"
"Sir, there are appointments, so they will be open"
"Trust me, they won't. And even if Apple does become essential retail, the law prohibits me from visiting that area. Can we do by post?"
"Yes sir, that will be £399, which we will refund if its covered by the warranty"
"OK, when does the warranty on my keyboard run out?"
"Sir, I don't know"
"Surely, from the serial number you can find out?"
"No sir, my internet is restricted, can you go to Google and find out?"
"Not without a G key, no"
"Ok sir, shall I book you in for 31st of December, in Winchester"
I suppose I will have to call back and hope to get a biff who has some grasp of English. Because I aint paying them £400 to fix a keyboard due to their crap butterfly design, until they confirm it is covered by the extended warranty they added due to said crap design. The laptop (MacBook Pro 2017, i7, 16Gb RAM, 500Gb storage) aint worth £400. I wouldn't pay £40 for it.
I am right that Winchester is in Hampshire, thus is Tier 4 from Boxing Day?