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Messages - pscocoa

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1
General Car Chat / Re: Signum 1.9CDTi
« on: 23 January 2019, 22:07:52 »
My wife had a 1.9 cdti Signum Elite 2007 from almost new to 85000 miles in 5 years. Problems were the clutch damper which is a 2 part thing. We had 2 of these under warranty. It had spring and shock absorber issues (like Vectra) but was a great car.

2
General Car Chat / Re: So what have you done to your car today?
« on: 20 January 2019, 15:52:35 »
Took the Phaeton through the now completed section of smart motorway on M6 J19 to J18. Getting there. Will make a big difference when completed. Rest of journey down to M6 Toll not bad today even if restricted to 50mph.

3
General Car Chat / Re: Expert opinion
« on: 16 January 2019, 17:03:37 »
Your case would be under the Consumer Rights Act 2015 which replaced, along with two others, the Sales of Goods Act 1979.

As you purchased and had fitted the new pulley in 2016, this is the Act you claim under as, your case would be, the part or installation was not of satisfactory quality and failed well beyond what can be considered as a reasonable period of time.  The "2 year guarantee / warranty" has no affect on your claim under the terms of the Consumer Rights Act.  Your small claims court action must be against the immediate original supplier, the dealer, and not against the manufacturer. They can make their own claim against VW if they so wish;)

Thanks Lizzie.

4
General Car Chat / Re: Expert opinion
« on: 15 January 2019, 18:12:38 »
Crankshaft pulley failing in what way ?
is it the rubber de-laminating between inner and outer metal component ?
as in harmonic damper pulley failure ?
is it a well documented fail on the internet (other cases of the same component repeatedly failing ?)
I had to pay for an independent motor vehicle engineers report for the claim against the clutch cowboys, which i claimed back  .

yes spot on - the Camberley repair states "Vibration damper sheered".

5
General Car Chat / Re: Expert opinion
« on: 15 January 2019, 18:10:42 »
Being a completely different dealer group I very much doubt that Martin's will be either interested in or be legally obliged to be paying out to rectify a defective part which has failed out of warranty, especially when fitted by another dealer group.

You could try the 'long standing customer looking to be changing vehicle soon' card, but don't hold your breath...

The Sale of Goods Act requires that items and services provided are of satisfactory quality and work for a suitable period - which can be up to 6yrs iirc. Warranties don't come into it, and the garage can't contract out of the Act.

Get a report, sue the first dealer for your costs. Simples  :y

Yes it is this 6 year Sale of Goods I am operating under Already put it to Inchcape but they are saying I need to prove inherent defect

6
General Car Chat / Re: Expert opinion
« on: 15 January 2019, 18:08:47 »
Maybe look at getting an Independent Technical Report....

https://www.themotorombudsman.org/consumers/independent-vehicle-reports


It will cost you, but if you're going this far then doubtless it will end up in some form of court anyway, so just claim back the cost.  :y

Thanks - might give them a call but hope they do not want 199 + VAT. The dispute is only 400+ but it was the principle of it. There is no issue at all with Martins Camberley - in fact they probably did the repair with a bit of discount.

7
General Car Chat / Expert opinion
« on: 15 January 2019, 15:37:38 »
Long story short - Jan 2016 crankshaft pulley on Phaeton collapses - new crankshaft pulley fitted by VW dealer Inchcape in Stockport - guaranteed for 2 years. April 2018 crankshaft pulley fault again new one fitted by my usual dealer in Camberley as that was where car failed. I am claiming inherent fault under Sale of Goods Act. Inchcape say I need to prove inherent fault. Quick word with Which and apparently all I need to do is to get an expert opinion to say that there is nothing I could have done which caused this pulley to fail. Seems a bit obvious but any thoughts if dealer in Camberley decides not to get involved in the dispute and give me such a letter as they will be in VW bad books?


I still have my Resolver case but seems I will need some additional evidence to argue inherent vice/unfit for purpose.

8
General Discussion Area / Re: Wireless Door Bells
« on: 07 January 2019, 13:06:25 »
Using Ring 2 - seems great. Will be investigating the camera/ motion only options for another property. What I find useful is that you get a video to all your devices of motion at the door irrespective of whether or not the doorbell is pushed but you only need to delete the history from one device and it deletes from all. It works for us because we are quite a distance from the road and so the motion set up prevents too much non relevant activity from being picked up. I am seeing just how lazy my wife is and how many bags she comes back with after shopping.
Yes. If you really want to play at being a spy, put one indoors  ;D

I also track her during the day via the debit card usage.

9
General Discussion Area / Re: Wireless Door Bells
« on: 07 January 2019, 12:57:01 »
Using Ring 2 - seems great. Will be investigating the camera/ motion only options for another property. What I find useful is that you get a video to all your devices of motion at the door irrespective of whether or not the doorbell is pushed but you only need to delete the history from one device and it deletes from all. It works for us because we are quite a distance from the road and so the motion set up prevents too much non relevant activity from being picked up. I am seeing just how lazy my wife is and how many bags she comes back with after shopping.

10
Just trying it again today for an issue with VW relating to a failed crankshaft pulley in January 2016 which was replaced and  failed again after just over 2 years in April 2018. Both dealer and VW blame each other and say it is not of unsatisfactory quality. See what happens.

11
https://www.resolver.co.uk/freeadvice/services/456/issues?territory=Default :y

Used Resolver to file complaint. Many thanks.

 :y :y :y

RAC agreed to refund after I went through Resolver system. Very quick. I am now with AA as my sub to RAC expired on 24/12/18 and at that time were refusing to play ball on the refund. The evidence from Eden Vauxhall tipped the balance. Thanks all.

13
All fixed REC was only culprit. They have had at least 3 such issues in last 3 months all REC related. Will take a look at small claims court for RAC now.

14
Will need to get final report on Insignia before deciding what to do. Part arrived today so hopefully some news tomorrow

15
RAC would not see logic of argument. My renewal of subscription was on 24th Dec - same day they said I could not appeal the recovery fee. So bye bye RAC. Retentions were not happy but they are unable to influence.

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