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Author Topic: Which windscreen ?  (Read 1901 times)

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Alnico Blue

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Which windscreen ?
« on: 05 September 2018, 19:47:15 »

How do I get, or should I say Autoglass get,  the correct screen for a 2001 Y reg 2.6 CDX

Autoglass are asking me questions about the new screen I need .

Does it have a rain sensor ?  . . .No too early for that

Does it have a "blue" strip at the top ?     Yes blue . ish   ( sort of sunstrip I would call it )

Had a call from a young lady this afternoon , saying they are stuggling to find the correct windscreen

It seems VIN  No.  or screen "bug"  details will not help them either   :o :o :o

Anyone know what info i  have to give them to point them to the right one ?

Not even sure they know what they are doing actually.   >:( >:( >:(

my screen "bug"  says this :                    FJ(logo)
                                                             Laminated
                                                           M858     AS1
                                                   E1    DOT - 459
                                                              43R - 001563
                                                                 3  . . . . .

What they gonna be like fitting it  . . .if they don't even know which screen they need  . . .scary  :'( :'( :'(
   
                                                         
« Last Edit: 05 September 2018, 20:03:27 by Alnico Blue »
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MonzaGSE

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Re: Which windscreen ?
« Reply #1 on: 05 September 2018, 20:04:13 »

Maybe you should check with another company? Just changed the windscreen on my 95 mv6 here in norway last week. He asked rainsensor and coulour questions over the phone but i was not shure of which options where on different omegas. So he said no problem, i will just check the system for which screen the car was delivered with when it was new. When i picked up the car it had the exact same screen. Only difference was it didnt have a big crack in it anymore:p

Edit: only info i gave the company that did my windscreen was the cars license plate number.
« Last Edit: 05 September 2018, 20:05:59 by MonzaGSE »
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Alnico Blue

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Re: Which windscreen ?
« Reply #2 on: 05 September 2018, 20:09:25 »

Maybe you should check with another company? Just changed the windscreen on my 95 mv6 here in norway last week. He asked rainsensor and coulour questions over the phone but i was not shure of which options where on different omegas. So he said no problem, i will just check the system for which screen the car was delivered with when it was new. When i picked up the car it had the exact same screen. Only difference was it didnt have a big crack in it anymore:p

Edit: only info i gave the company that did my windscreen was the cars license plate number.

Exactly what I thought they would be doing .     They have VIN n0.   but said screen "bug" details are no help .

All a bit strange if you ask me .   screen is being done by insurance company nominated contractor. Autoglass.
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Nick W

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Re: Which windscreen ?
« Reply #3 on: 05 September 2018, 20:26:52 »

When I had mine done last year, everybody I spoke to at Autoglass went through the same spiel of what screen it needed. It seems that none of them pass the information on to the person that needs it: the poor sod whose actually going to order it. Their admin was shit.


The fitter(once the appointment was finally made) was excellent, but it was seriously hard work getting him to the car!
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amba

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Re: Which windscreen ?
« Reply #4 on: 05 September 2018, 20:47:37 »

Had a very similar situation here.

First screen they arrived with had No rain sensor despite me advising them existing had.They then tried to get out of replacing "like for like" as mine has the more expensive heat reflective treatment and they told me as it was a German factor order they would just fit the std no heat reflective screen.

I promptly reminded them I was the customer..the insurance were footing the bill(less my excess) so to get the screen correct for my car. >:(

7 days later 2 guys arrived with the screen and promptly moaned form start to finish how difficult it was to fit and how heavy the screen was....tough!!!.When I told the guy who seemed to be the "senior fitter " he promptly appeared with a rubber mallet and started bashing them into the trim.I did say they wouldnt stay in place but he said that is how they always do them :o and carried on.


The following day we were off on holiday and half way along the M4 the entire sscreen trim let go and disappeared into the distance never to be seen again ,so as the screen was water tight waitied till we returned 12 days later and contacted Auto Shite again.

This time the nicest guy you could possible met arrived the following day.Promptly advised he had fitted lots of Omega screens over the years and had to refit almost the same number after fitters who didnt know what they were doing had tried.Entire screen was removed again and fitted correctly with the trims and fittings in place and for the past 2 years have had no further issues.


Its all down to the guy fitting it tbh...all omega screens are the same with the exception of having/not having rain sensitive section.All have a shade band of varying colours and the heat reflective screen was a very expensive factory option.


Bets of luck and insist on getting a fitter who knows how to fit them properly and ensure he brings the full fitting kit including all trims and you should be fine :y
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Doctor Gollum

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Re: Which windscreen ?
« Reply #5 on: 05 September 2018, 22:08:20 »

Screens might be in stock at Vauxhall... no excuse for them to not provide one just because their chosen supplier doesn't have stock...

Might as well get the Solar reflective one as, a)it won't cost you any more; and b)for all the hoops you have to jump through to accommodate their utter incompetence, you might as well get a decent screen ;)
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johnnydog

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Re: Which windscreen ?
« Reply #6 on: 05 September 2018, 22:34:35 »

When I had to replace the windscreen on my 2001 3.2 Elite, I didn't want Autoglass doing it (bad previous experiences...) and Vauxhall told me there were two windscreens for Omegas whether fitted with rain sensors or not - heat absorbing and a heat reflecting. I understand the heat reflecting has a blueish haze to it when viewed from outside the car, and it looks like diesel on a wet road (if that makes sense) which wasn't the same as the original one. I bought my own heat absorbing pre rain sensor windscreen from Vauxhall, part no. 90457721, and it was correct for the car. It had the standard slight 'sun strip' at the top, and the rest looked like normal clear glass. It was fitted at Vauxhall using new VX  rubbers. The insurance then refunded me the cost of the job.
I have since bought a 2003 3.2 Elite for parts which has had a replacement screen in the past, and it has a distinctively reflective blue mirror like appearance across the whole screen from the outside. Just doesn't look right at all.
For what its worth on rain sensor cars, the heat reflecting screens (with the blue reflective haze) is part no. 24433002 whilst the clear heat absorbing screen (which the majority of cars have) is part no 24433003. 
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Doctor Gollum

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Re: Which windscreen ?
« Reply #7 on: 05 September 2018, 23:13:14 »

The Elite came with the heat reflecting screen as standard ;)

I had one fitted to my plod when the need arose... fitter spotted that the old screen was different and lacked a rain sensor, but it was politely pointed out that the car had said sensor plugged in and trim fitted... :D

He couldn't argue with the fact both mirror and sensor were plugged in ;)
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johnnydog

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Re: Which windscreen ?
« Reply #8 on: 05 September 2018, 23:48:43 »

This was the replacement non heat reflecting screen fitted to my 2001 3.2 Elite, which was identical to the original screen in it from new -

90457721   161030 WINDSCREEN,LAMINATED,TINTED (IDENT GM) (EXC.HEAT REFLECTIVE WINDSCREEN) (EXCEPT RAIN SENSOR)

This is the 'non blue haze' windscreen as fitted to pre rain sensor cars including the Elite described above as 'EXC.HEAT REFLECTIVE WINDSCREEN'.

The parts lists aren't the easiest to follow but if you don't want a blue mirror / reflective finish on your replacement windscreen when viewed from outside, then this is the one to fit.
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Migv6

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Re: Which windscreen ?
« Reply #9 on: 06 September 2018, 00:17:42 »

As mentioned elsewhere, I had my screen changed by autoglass yesterday. I filled in a form online giving my reg number and a fitter turned up and did an excellent job of fitting the screen. I was surprised to see him fitting a reflective screen as I didn't know the car had one fitted, but apparently it did.
A rare pleasant surprise.  :)
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Keith ABS

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Re: Which windscreen ?
« Reply #10 on: 06 September 2018, 07:48:29 »

 Had one done on my estate by RAC autowindscreens.
Car had to have the screen surround repainted because of the damage caused by autoglass previously.
They attended the paint shop to remove with them due back two days later to refit.
They said there was no problem as it helped them out as they were busy
The paint shop phoned me the day after it was supposed to have the replacement done saying they had not turned up.
After lengthy phone calls to them and then the insurance company, they had to admit that they didn't actually have a screen in stock in the UK
This was in the week leading up to Christmas
They then had to provide me with a hire car for the whole of the Christmas break.
I was due at an MOT station after the screen was supposed to be fitted
They also paid for the MOT that had to be done in January
In the meantime, the insurance company asked if I would be able to find an independent to do a screen
The paintshop had already spoken to their indy and he had one.
Insurance company could not believe how cheap he was to supply and fit
Since then, I have not used the insurance company's fitters, but had there blessing to use independent fitters
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Sir Tigger QC

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Re: Which windscreen ?
« Reply #11 on: 06 September 2018, 11:49:11 »


Insurance company could not believe how cheap he was to supply and fit


When I needed a new screen on my Omega, the insurance policy I had at the time didn't cover windscreens. I phoned Autoglass for a quote and she said it would be 750! Once I had picked myself off the floor and told her that was outrageous, she said that they could do it for 500! Instantly knocking 250 off!  ::)

I got it done at a local windscreen place with no hassles for 140!  :y
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Re: Which windscreen ?
« Reply #12 on: 06 September 2018, 13:26:57 »

If you don't have windscreen cover, then independent fitters are extremely good value.  :y
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robson

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Re: Which windscreen ?
« Reply #13 on: 06 September 2018, 16:55:30 »

I was quoted 600.00 by auto grass went independent excellent job.
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Alnico Blue

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Re: Which windscreen ?
« Reply #14 on: 06 September 2018, 18:53:48 »

Getting a bit stressed out by this Autoglass shambles now .  They called me this afternoon saying the screen has been identified & ordered  today  . . .but they cannot tell me when it will  br in stock & available to fit  :o :o

Probably gonna call insurance company tomorrow & try & get a different company to do it  >:( >:(



would i recommed Autoshite ?   NO . . .NEVER !
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Migv6

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Re: Which windscreen ?
« Reply #15 on: 06 September 2018, 21:07:50 »

Autoshite is a pretty good forum actually.  :)
http://autoshite.com/

Sorry to hear the problems your having Alnico. The fitter who did mine did quite a bit of grumbling about the t wats in the office.
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Alnico Blue

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Re: Which windscreen ?
« Reply #16 on: 17 September 2018, 09:18:05 »

Getting a bit stressed out by this Autoglass shambles now .  They called me this afternoon saying the screen has been identified & ordered  today  . . .but they cannot tell me when it will  br in stock & available to fit  :o :o

Probably gonna call insurance company tomorrow & try & get a different company to do it  >:( >:(



would i recommed Autoshite ?   NO . . .NEVER !

Still no nearer getting my screen fitted by this shower of bumbling idiots. Apparently the screen was delivered to their stock on Friday  . . .but today (monday)   they can't locate it  :o :o :o. Admin at this company is unbelievably poor. >:( >:( >:(

I tried going down the "another company" route but cost is limited to 200 if that happens . It's been 16 days now . 

Going to call insurance company to see if I can get the excess waived for all the delay & messing about.
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Alnico Blue

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Re: Which windscreen ?
« Reply #17 on: 17 September 2018, 12:11:37 »

Autoglass cannot do it for another 2 weeks   :o :o. . . .no appointments available  ::) ::) ::)

What an absolute shower that company is  >:( >:( >:(   everyones fault but theirs it seems   ::) ::)

Have got on to insurers and they have agreed to let Auto Windscreens do it  :y

Much better customer service it seems  . . .but still waiting of confirmation of when they can do it  ::) ::)

Can't be any worse than Autoglass . . .can they ?   :-\ :-\ :-\ :-\

 
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Re: Which windscreen ?
« Reply #18 on: 17 September 2018, 12:42:01 »

You'll get the appointment once they have a screen in stock...  ::)

The 200 limit is because they don't get their kickback... Ignore the limit as it's a hollow threat. Last independent quote I had for a regular Omega screen was 150 or so.

Even a genuine GM one is only just over 200.
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Alnico Blue

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Re: Which windscreen ?
« Reply #19 on: 17 September 2018, 13:00:57 »

Autoglass cannot do it for another 2 weeks   :o :o. . . .no appointments available  ::) ::) ::)

What an absolute shower that company is  >:( >:( >:(   everyones fault but theirs it seems   ::) ::)

Have got on to insurers and they have agreed to let Auto Windscreens do it  :y

Much better customer service it seems  . . .but still waiting of confirmation of when they can do it ::) ::)

Can't be any worse than Autoglass . . .can they ?   :-\ :-\ :-\ :-\

Auto windscreens much better at customer relations than Autoglass IMO.

could have had it done next Monday  . . .but want it done on a Saturday when i'm here.... so next available sat appointment is  . .  .13th October    :o :o    so just agreed to that in the hope I may eventually get it done   :'( :'( :'(
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Doctor Gollum

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Re: Which windscreen ?
« Reply #20 on: 17 September 2018, 13:04:57 »

You can hardly criticise them then ::)
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Paddy Flannery

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Re: Which windscreen ?
« Reply #21 on: 17 September 2018, 17:13:40 »

I was successful in getting my excess refunded when Autoglass arrived with wrong glass first and then when the fitter told them what to order, the new screen arrived but with pattern "goalposts" , the metal runners along top of screen and down both A pillars hence the goalpost shape. The rubbers worked loose and flapped on first motorway run. Fitter agreed the rubber couldn't be fitted snugly into the pattern runners. I insisted on GM ones and when they were fitted with the GM windscreen all was good.
Quite a few firm but polite e-mails got me what I wanted.
Good luck.
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Re: Which windscreen ?
« Reply #22 on: 18 September 2018, 00:19:29 »

I was successful in getting my excess refunded when Autoglass arrived with wrong glass first and then when the fitter told them what to order, the new screen arrived but with pattern "goalposts" , the metal runners along top of screen and down both A pillars hence the goalpost shape. The rubbers worked loose and flapped on first motorway run. Fitter agreed the rubber couldn't be fitted snugly into the pattern runners. I insisted on GM ones and when they were fitted with the GM windscreen all was good.
Quite a few firm but polite e-mails got me what I wanted.
Good luck.
This is pretty much my Autoglass experience.
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ajsphead

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Re: Which windscreen ?
« Reply #23 on: 18 September 2018, 07:31:48 »

Agreed, mine too. Took 3 attempts to get a new screen earlier this year. First one was a clear screen - no tint at all, second time was the right screen but with one of the mounting sections missing despite me telling the staff to ensure that all pieces were present. Apparently they did but the warehouse staff don't read what they write. Third time it went in.

However this summer I nearly lost the trim finisher whilst in the outside lane of the motorway. Crack bang flappy flappy noise but still attached by the bottom 12" on the nearside.

Pulled across, slowed to 58mph where the pressure equalises above and below the strip as it was dangling along the car, wound window down and pulled it in. Completed journey, straightened it out and have now lightly glued it in place. Probably worthwhile for everyone to do something similar if autoglass have fitted the screen.
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Re: Which windscreen ?
« Reply #24 on: 18 September 2018, 07:48:20 »

Sounds like I got the one decent Autoglass fitter in the country.  ;D
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Re: Which windscreen ?
« Reply #25 on: 18 September 2018, 07:57:39 »

Gluing the trim is all well and good, right up to the point when the screen needs replacing...  ::)

The primary two reasons that the trim comes of are:

1. The frame is a new pattern one and the rubber is original.
2. The screen isn't fitted properly, ie not seated at the correct depth into the body, either too high allowing air underneath it or too deep preventing the rubber from fitting correctly.

Genuine frames and a competent fitter are what's required  ;)
« Last Edit: 18 September 2018, 08:01:28 by Doctor Gollum »
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Alnico Blue

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Re: Which windscreen ?
« Reply #26 on: 18 September 2018, 18:08:42 »

These last few posts are starting to make me feel like this is not going to go right at all  :o

Can any of you fine gents post up a list  of exactly what they should be suppling so that I can check they have it all when they turn up .

Or even  . .get one step ahead & TELL them what they should be suppling before they attend  ;) ;)
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Paddy Flannery

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Re: Which windscreen ?
« Reply #27 on: 18 September 2018, 22:06:45 »

My saga was n August 2016. I tried digging out the old e-mails but the parts diagram from Karl in parts dept at Lookers Vauxhall, Yardley tel 0121 700 7703, was missing. What is referred to in my e-mail was ensuring part numbers 1-7 inclusive were sent out with the tinted screen and new rubbers. ( maybe the rubbers were included in those numbers, can't remember )
My contact at Autoglass who was attentive and most importantly, listened, was David Denton in Cardington, Beds. He used to be a fitter and knew what I was talking about. Nice man. Good, old fashioned customer service.

If he's still there he can be contacted on david.denton@autoglass.co.uk

My car is a 2.6 V6 petrol saloon index KC03 GNU, just on the off chance that they have a copy of all the bits ordered for mine. If they want my name etc, lease pm me. ( my name isn't Paddy Flannery )

2 years later, the screen is still nice and snug in the frame.

Please let me know how you get on and good luck. In my saga, it was worth insisting on genuine parts and David Denton didn't question it, he went ahead and asked Vauxhall Yardley to send the diagram to me via him and asked me to list the parts I needed.

« Last Edit: 18 September 2018, 22:09:20 by Paddy Flannery »
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Re: Which windscreen ?
« Reply #28 on: 18 September 2018, 22:34:53 »

7 parts would be the 4 frame pieces, two rubber pieces and the screen... effectively a complete screen assembly :y
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johnnydog

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Re: Which windscreen ?
« Reply #29 on: 18 September 2018, 22:36:11 »

When I had mine done a few years ago, as said earlier, I insisted on a genuine Vauxhall screen, genuine rubbers (the top and sides are one, and the lower base trim above the scuttle). Vauxhall used their own independent windscreen firm whom I guess was used to Vauxhall screens (as well as other franchises he fitted for). The result was a correctly positioned screen, so that when the rubbers were clipped into the plastic retainer around the screen, the rubbers were a nice snug fit (didn't stand up at both top corners). And they remained in place at motorway speeds.
I paid the bill, and then claimed it all back less my excess from the insurance.
You obviously have to get them to OK it before you go ahead, otherwise they may decline to pay...
Plus it was a lot cheaper (about half the cost) buying my own screen and rubbers from Vauxhall plus their 50 fitting fee, than the figure initially quoted by Autoglass had it not been covered by insurance.
I know what I would be doing in your position.
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Re: Which windscreen ?
« Reply #30 on: 19 September 2018, 07:33:44 »

7 parts would be the 4 frame pieces, two rubber pieces and the screen... effectively a complete screen assembly :y

Agree with DG. 7 parts total including the screen. 2 fitters also helps. The point to watch out for as also said above is the top corners of the trim strip not sitting flush with the body and screen. The third set of fitters I had were aware of this and one of them told me the technique for getting it right as apparently there is one. Sadly I've completely forgotten what it is.

When the screen is off have a good look around the car body for rust particularly the seam where the inner wings and scuttle join. This is your opportunity to fix anything brown and fill in any defects in the paint caused by slap dash previous efforts at removing the screen trims.
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Paddy Flannery

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Re: Which windscreen ?
« Reply #31 on: 19 September 2018, 07:58:35 »

Agree with the above. To their credit Autoglass sent two fitters each time and I have to say that when it was finally fitted with all the GM kit, it fitted perfectly and the guys did a very neat job inside and out. No excess sealant, no bits left over the car or on the ground and when running, no wind noise or leaks.
The key to all of this is to politely insist on genuine parts as the Omega simply refuses to allow pattern parts to work in the windscreen area.
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Doctor Gollum

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Re: Which windscreen ?
« Reply #32 on: 19 September 2018, 10:50:35 »

The knack, as I understand it, is to fit all the frame and trim to the screen. Ensure that the scuttle is secure in the correct location, and that the body is spotless and rust free/smooth. Make sure that the sealant bead is just right... Too much and the screen will stand proud, too little and it stresses the rubber trim where it clips to the frame*. Glass surface 1mm below body surface rings a bell, but I can find nothing to confirm it... Even the Thatcham Body Repair manual doesn't specify anything beyond bonding part number/equivalents.

* The main issues are either not ensuring that the bottom edge of the screen is tight against the scuttle: top corners then sit proud... Or pushing the screen assembly too deep into the body with a pattern frame: the pattern frame clip profile doesn't quite match the factory rubber# and setting the screen deep prevents the rubber from clipping fully. Fitting the rubber after mounting the screen only makes this worse... The more you press the rubber to try and seat it, the deeper the screen sits and the more the rubber won't clip in. The rubber trim coming off then becomes a self fulfilled prophecy. It is essential to have two people fitting the screen in order to correctly locate the bottom of the screen and to ensure that both top corners are simultaneously seated at the correct depth.

# another reason not to use glue or sealant on the rubber.
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Alnico Blue

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Re: Which windscreen ?
« Reply #33 on: 19 September 2018, 18:59:04 »

Ok thanks chaps  . . .gonna call & request all genuine parts & screen . Then follow that up with an e mail so there is something on record that i have requested this  ;) ;)
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Alnico Blue

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Re: Which windscreen ?
« Reply #34 on: 12 October 2018, 19:59:25 »

Tomorrow is the big day  . . .got the confirmation text for the appointment from Auto Windscreens today  . . .2 hour slot from 10.45 am  . . .. fingers crossed .

Been over 6 weeks since the process was started  . . .am I feeling lucky ? ::) ::)

Let you know tomorrow   :D :D :D
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Migv6

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Re: Which windscreen ?
« Reply #35 on: 12 October 2018, 20:44:31 »

Hope it all goes well. :y
I now need one for the 190. Heard an almighty crack the other day as a stone hit it. huge stonechip which very quickly became a foot long crack.  ::)
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Alnico Blue

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Re: Which windscreen ?
« Reply #36 on: 13 October 2018, 12:53:00 »

Faith is now restored  . .. Auto Windscreens guy turned up this morning .  Screen not GM  but Pilkington . .. but all trims & rubbers were GM.

Guy seems to have done a real good job  . . he commented on the "Bad" fit of the existing screen & said it must have caused huge wind noise as it was.

The new screen looks & fits so much better .

Oh . . .yes  . . . forgot to mention  . . they called him up from WALES  :o :o  to do this job as Omegas are a "Bit tricky  to get right"  if not encountered before  ::) ::)

But definate thumbs up from me to Auto Windscreens   :y :y :y :y

And a big negative to those tos*ers at AUTOGLASS . . . give them a miss IMO  >:( >:( >:( >:(
« Last Edit: 13 October 2018, 13:00:17 by Alnico Blue »
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Migv6

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Re: Which windscreen ?
« Reply #37 on: 13 October 2018, 14:36:53 »

Glad your sorted at last mate.  :y
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amba

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Re: Which windscreen ?
« Reply #38 on: 13 October 2018, 14:39:37 »

Glad is now sorted Al. :y

Agree about being abit specialist as mine was fitted twice >:(..second guy was proper old school and said he had fitted lots of them when they were a popular car so knew what he was doing and made a first class job
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Re: Which windscreen ?
« Reply #39 on: 13 October 2018, 14:42:49 »

Good job jobbed  :y
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STEMO

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Re: Which windscreen ?
« Reply #40 on: 13 October 2018, 20:23:50 »

I think my insurance policy says autoglass are their 'preferred' company. So I guess I'd have to use them.
Having said that, on the two occasions they've done mine in the past, they've been fine.
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Alnico Blue

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Re: Which windscreen ?
« Reply #41 on: 13 October 2018, 20:34:08 »

I think my insurance policy says autoglass are their 'preferred' company. So I guess I'd have to use them.
Having said that, on the two occasions they've done mine in the past, they've been fine.

As did my insurance Steve . . . but after being messed around by Autoglass  . . insurance co let me use their "other" company  ::) ::)
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STEMO

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Re: Which windscreen ?
« Reply #42 on: 13 October 2018, 20:37:54 »

I think my insurance policy says autoglass are their 'preferred' company. So I guess I'd have to use them.
Having said that, on the two occasions they've done mine in the past, they've been fine.

As did my insurance Steve . . . but after being messed around by Autoglass  . . insurance co let me use their "other" company  ::) ::)
Right....well.....that's good. Just be more careful with this one!  ;D
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