Topic: P poor customer service (Read 2118 times)

Andy B · « **on:** 20 November 2015, 20:38:51 »

Back in June I bought a replacement battery for my mobile from 4ourhouse. 5 months later the new battery is holding a charge not much better than the original, so I emailed them to tell them. A few day later I received an email from the to say that they said they would arrange for a courier (DPD) to collect it? I asked them to explain ....... their reply was that Unfortunately we have a refund and reorder policy which means you will be fully refunded from the previous order but if the parts are still required a new order would have to be placed.

I think I'll just buy from elsewhere & cut my losses with 4ourhouse & promise myself never to buy from them again. Piss poor returns procedure if you ask me

STEMO · « **Reply #1 on:** 20 November 2015, 20:59:29 »

At least you got a refund. I'd say that was a result.

SIR Philbutt · « **Reply #2 on:** 20 November 2015, 21:02:04 »

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Andy B · « **Reply #3 on:** 20 November 2015, 21:05:16 »

Quote from: STEMO on 20 November 2015, 20:59:29

At least you got a refund. I'd say that was a result.

I've not sent it off yet .......

STEMO · « **Reply #4 on:** 20 November 2015, 21:05:27 »

Quote from: SIR Philbutt on 20 November 2015, 21:02:04

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Oh he is.....definitely.

STEMO · « **Reply #5 on:** 20 November 2015, 21:06:03 »

Quote from: Andy B on 20 November 2015, 21:05:16

Quote from: STEMO on 20 November 2015, 20:59:29
At least you got a refund. I'd say that was a result.

I've not sent it off yet .......

You don't have to...they'll collect it

Andy B · « **Reply #6 on:** 20 November 2015, 21:06:16 »

Quote from: SIR Philbutt on 20 November 2015, 21:02:04

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Lend me your phone please while I send my battery back & reorder another please

Andy B · « **Reply #7 on:** 20 November 2015, 21:06:56 »

Quote from: STEMO on 20 November 2015, 21:05:27

....
Oh he is.....definitely.

SIR Philbutt · « **Reply #8 on:** 20 November 2015, 21:33:49 »

Quote from: Andy B on 20 November 2015, 21:06:16

Quote from: SIR Philbutt on 20 November 2015, 21:02:04

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Lend me your phone please while I send my battery back & reorder another please

Back scratching rules do apply. Want me to drop it off

News:

Author Topic: P poor customer service (Read 2118 times)

Andy B

P poor customer service

STEMO

Re: P poor customer service

SIR Philbutt

Re: P poor customer service

Andy B

Re: P poor customer service

STEMO

Re: P poor customer service

STEMO

Re: P poor customer service

Andy B

Re: P poor customer service

Andy B

Re: P poor customer service

SIR Philbutt

Re: P poor customer service