Omega Owners Forum

Please login or register.

Login with username, password and session length
Advanced search  

News:

Search the maintenance guides for answers to 99.999% of Omega questions

Pages: [1]   Go Down

Author Topic: P poor customer service  (Read 1056 times)

0 Members and 1 Guest are viewing this topic.

Andy B

  • Get A Life!!
  • **********
  • Offline Offline
  • Gender: Male
  • Bury Lancs
  • Posts: 37808
    • R320 TDM850 SmartRoadster
    • View Profile
P poor customer service
« on: 20 November 2015, 20:38:51 »

Back in June I bought a replacement battery for my mobile from 4ourhouse. 5 months later the new battery is holding a charge not much better than the original, so I emailed them to tell them. A few day later I received an email from the to say that they said they would arrange for a courier (DPD) to collect it? I asked them to explain ....... their reply was that Unfortunately we have a refund and reorder policy which means you will be fully refunded from the previous order but if the parts are still required a new order would have to be placed.  ??? ???
I think I'll just buy from elsewhere & cut my losses with 4ourhouse & promise myself never to buy from them again. Piss poor returns procedure if you ask me
Logged

STEMO

  • Guest
Re: P poor customer service
« Reply #1 on: 20 November 2015, 20:59:29 »

At least you got a refund. I'd say that was a result.
Logged

SIR Philbutt

  • Omega Knight
  • *****
  • Offline Offline
  • Gender: Male
  • Rochdale - Manchester
  • Posts: 1456
  • It will soon be Christmas ...
    • 03 2.2 CDX LPG estate
    • View Profile
    • PJB Home Services
Re: P poor customer service
« Reply #2 on: 20 November 2015, 21:02:04 »

 ???

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'
Logged
keep happy, keep safe, keep smiling, keep in touch

Andy B

  • Get A Life!!
  • **********
  • Offline Offline
  • Gender: Male
  • Bury Lancs
  • Posts: 37808
    • R320 TDM850 SmartRoadster
    • View Profile
Re: P poor customer service
« Reply #3 on: 20 November 2015, 21:05:16 »

At least you got a refund. I'd say that was a result.

I've not sent it off yet .......
Logged

STEMO

  • Guest
Re: P poor customer service
« Reply #4 on: 20 November 2015, 21:05:27 »

???

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'
Oh he is.....definitely.  ;D
Logged

STEMO

  • Guest
Re: P poor customer service
« Reply #5 on: 20 November 2015, 21:06:03 »

At least you got a refund. I'd say that was a result.

I've not sent it off yet .......
You don't have to...they'll collect it  :-*
Logged

Andy B

  • Get A Life!!
  • **********
  • Offline Offline
  • Gender: Male
  • Bury Lancs
  • Posts: 37808
    • R320 TDM850 SmartRoadster
    • View Profile
Re: P poor customer service
« Reply #6 on: 20 November 2015, 21:06:16 »

???

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Lend me your phone please while I send my battery back & reorder another please  ;) ;)
Logged

Andy B

  • Get A Life!!
  • **********
  • Offline Offline
  • Gender: Male
  • Bury Lancs
  • Posts: 37808
    • R320 TDM850 SmartRoadster
    • View Profile
Re: P poor customer service
« Reply #7 on: 20 November 2015, 21:06:56 »

....
Oh he is.....definitely.  ;D

 :P :P
Logged

SIR Philbutt

  • Omega Knight
  • *****
  • Offline Offline
  • Gender: Male
  • Rochdale - Manchester
  • Posts: 1456
  • It will soon be Christmas ...
    • 03 2.2 CDX LPG estate
    • View Profile
    • PJB Home Services
Re: P poor customer service
« Reply #8 on: 20 November 2015, 21:33:49 »

???

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Lend me your phone please while I send my battery back & reorder another please  ;) ;)

Back scratching rules do apply. Want me to drop it off  :'(
Logged
keep happy, keep safe, keep smiling, keep in touch
Pages: [1]   Go Up
 

Page created in 0.147 seconds with 22 queries.