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[Andy B]

Back in June I bought a replacement battery for my mobile from 4ourhouse. 5 months later the new battery is holding a charge not much better than the original, so I emailed them to tell them. A few day later I received an email from the to say that they said they would arrange for a courier (DPD) to collect it? I asked them to explain ....... their reply was that Unfortunately we have a refund and reorder policy which means you will be fully refunded from the previous order but if the parts are still required a new order would have to be placed. 
I think I'll just buy from elsewhere & cut my losses with 4ourhouse & promise myself never to buy from them again. Piss poor returns procedure if you ask me

[STEMO]

At least you got a refund. I'd say that was a result.

[SIR Philbutt]

 

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

[Andy B]

At least you got a refund. I'd say that was a result.

I've not sent it off yet .......

[STEMO]

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Oh he is.....definitely. 

[STEMO]

At least you got a refund. I'd say that was a result.

I've not sent it off yet .......

You don't have to...they'll collect it 

[Andy B]

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Lend me your phone please while I send my battery back & reorder another please 

[Andy B]

....
Oh he is.....definitely. 

 

[SIR Philbutt]

That sounds good to me, full refund after 5 months. Just order another off them, you know you'll get a refund if it goes duff within another FULL warranty period.

Could just have been a one off 'badun'

Lend me your phone please while I send my battery back & reorder another please 

Back scratching rules do apply. Want me to drop it off