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Author Topic: Customer care  (Read 570 times)

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Pmacca2000

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Customer care
« on: 11 May 2018, 18:10:57 »

I have just bought a new Vauxhall as a daily drive so the Omega can enjoy a partial retirement and enjoy the odd show here and there.

After a couple of months VX have sent me a questionnaire regarding my opinion of my new car, itís performance, comfort, style and build quality.

Iíve had many Vauxhallís over the years and donít recall this level of interest in the past?
I also understand the Onstar service is  just over £8.00 a month once the free trial is up, not bad considering how much they can do, but Iím sure anyone here who remembers the 2015 satnav unit had an SOS option that was free?
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STEMO

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Re: Customer care
« Reply #1 on: 11 May 2018, 18:53:00 »

Everyone, and I mean everyone, who provides even the most insignificant service these days asks for feedback. My deleted folder is full of such emails.
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Field Marshal Dr. Opti

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Re: Customer care
« Reply #2 on: 11 May 2018, 19:00:38 »

Everyone, and I mean everyone, who provides even the most insignificant service these days asks for feedback. My deleted folder is full of such emails.

Be fair. Vauxhall give as much of a shit as everyone else who doesn't give a shit. :)
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STEMO

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Re: Customer care
« Reply #3 on: 11 May 2018, 19:11:00 »

Everyone, and I mean everyone, who provides even the most insignificant service these days asks for feedback. My deleted folder is full of such emails.

Be fair. Vauxhall give as much of a shit as everyone else who doesn't give a shit. :)
Your scullery maid will be handing you a form to fill out after one of your romps next.
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BazaJT

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Re: Customer care
« Reply #4 on: 11 May 2018, 19:27:18 »

Most if not all main stealers send out such questionaires these days this gives them[their head office if part of a larger group] and the manufacturer a CSI[Customer Satisfaction Index]figure and can lead to the dealership earning bonus money which can be in the many thousands.There may well be further follow up contact after the vehicle has been in for servicing work etc. asking about aspects of your dealings with them such as were reception staff friendly/helpful,was the vehicle ready on time and so on right down to was it cleaned whilst there.These follow up ones are more for the dealership so they know of any points that need addressing to improve their service[that's the theory anyway whether they put that into practice is totally debatable ::)]
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Pmacca2000

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Re: Customer care
« Reply #5 on: 11 May 2018, 22:28:57 »

Itís a few years since my last ďnewĒ car but all I got last time was a years subscription to VM!
So to get a follow up call from the dealer followed a couple of months later by two surveys was a bit of a surprise.

I donít suppose VX will be bothered that the Bridgestones are moody though!
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Keith ABS

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Re: Customer care
« Reply #6 on: 12 May 2018, 07:10:13 »

 Tell them

Keith ABS
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STEMO

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Re: Customer care
« Reply #7 on: 12 May 2018, 10:13:01 »

What flavour of Vauxhall have you bought?
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Field Marshal Dr. Opti

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Re: Customer care
« Reply #8 on: 12 May 2018, 10:26:43 »

What flavour of Vauxhall have you bought?

Wyvern. :)
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BazaJT

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Re: Customer care
« Reply #9 on: 12 May 2018, 20:17:33 »

The father of my very first "girlfriend"[I was about 5yrs old at the time back in the late-ish '50s]had a Wyvern,black with the chrome bonnet flukes that were a styling "signature" of Vauxhalls.
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Pmacca2000

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Re: Customer care
« Reply #10 on: 12 May 2018, 22:06:20 »

I bet he never got a survey, how things have come along
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Fuse 19

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Re: Customer care
« Reply #11 on: 16 May 2018, 10:23:24 »

Jag sent me a questionnaire asking about my experience with Stratstone Nottingham.....

.....I completed it and within a few hours had a call from the dealer principle (who is a jumped up child with no life experience) asking why I rated them as a 1 and that they consequently were not getting their bonus payment....
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tigers_gonads

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Re: Customer care
« Reply #12 on: 16 May 2018, 10:33:17 »

Jag sent me a questionnaire asking about my experience with Stratstone Nottingham.....

.....I completed it and within a few hours had a call from the dealer principle (who is a jumped up child with no life experience) asking why I rated them as a 1 and that they consequently were not getting their bonus payment....





Aww how diplomatic  ;D

Well they do say honesty is the best policy   ;)
I take it there is another dealer close by  ;D
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Bigron

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Re: Customer care
« Reply #13 on: 16 May 2018, 10:52:37 »

Why did he think he deserved a bonus payment if he didn't do his job properly?

Ron.
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deviator

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Re: Customer care
« Reply #14 on: 16 May 2018, 11:06:59 »

My time is my time, I don't want to be filling surveys unless there is a specific benefit to me. Just rating the service is a pointless exercise.

Most of the time, the only people who fill these are the ones who wish to complain, no one else CBA.

Jag sent me a questionnaire asking about my experience with Stratstone Nottingham.....

.....I completed it and within a few hours had a call from the dealer principle (who is a jumped up child with no life experience) asking why I rated them as a 1 and that they consequently were not getting their bonus payment....

I'd have rang up his head office and complained about my experience dealing with said 'jumped up child'.
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