Omega Owners Forum

Please login or register.

Login with username, password and session length
Advanced search  

News:

Please check the Forum Guidelines at the top of the Newbie section

Pages: 1 [2]  All   Go Down

Author Topic: Customer care  (Read 456 times)

0 Members and 1 Guest are viewing this topic.

ronnyd

  • Omega Baron
  • ******
  • Offline Offline
  • Gender: Male
  • Bury St Edmunds Suffolk
  • Posts: 3853
    • 51 CDX 2.2 saloon gold
    • View Profile
Re: Customer care
« Reply #15 on: 16 May 2018, 16:25:50 »

Every  time that you spend a single night in a hotel now they ask you to fill in a questionnaire. What a waste of time.
Logged

TheBoy

  • Administrator
  • *********
  • Offline Offline
  • Gender: Male
  • Brackley, Northants
  • Posts: 96159
  • Millennium Man
    • Anything that goes
    • View Profile
Re: Customer care
« Reply #16 on: 16 May 2018, 18:11:35 »

Jag sent me a questionnaire asking about my experience with Stratstone Nottingham.....

.....I completed it and within a few hours had a call from the dealer principle (who is a jumped up child with no life experience) asking why I rated them as a 1 and that they consequently were not getting their bonus payment....
As long as they will still supply discounted parts, who cares what he says ;D

I always have to jump through the same hoops to get discounts on parts, but often its worth it (on service items) :y
Logged
I don't tolerate bickering, and I'm always grumpy.
And Lizzie Zoom says I'm a heartless bastid...and she's absolutely correct!

STEMO

  • Omega Lord
  • *******
  • Online Online
  • Gender: Male
  • Up North
  • Posts: 8911
    • Astra 2.0 diesel
    • View Profile
Re: Customer care
« Reply #17 on: 16 May 2018, 19:15:18 »

Every single purchase at Argos, Amazon, EBay etc., illicits an email begging for feedback these days. You can't mark them as spam because you need to get your order number etc. on future purchases. I just delete them as I receive them, what else can you do?  :-\
Logged
If you are offended by anything I post, sorry. Just thought I'd get that in now.

BazaJT

  • Omega Baron
  • ******
  • Offline Offline
  • Gender: Male
  • SLady bitshorpe N.Lincs.
  • Posts: 4840
    • Omega 3 litre Elite
    • View Profile
Re: Customer care
« Reply #18 on: 16 May 2018, 20:40:31 »

Never bought a new car and never shall so I won't be getting one of those.I have however started getting a satisfaction survey from the garage where my cars are M.o.T.'d It uses a star system of rating similar to the feedback for an e-bay seller/buyer plus a section for any comments I don't mind filling that in it only takes a matter of seconds.
Logged

Nick W

  • Omega Lord
  • *******
  • Offline Offline
  • Gender: Male
  • Chatham, Kent
  • Posts: 6070
  • Rover Metro 1.8VVC
    • 3.0l Elite estate
    • View Profile
Re: Customer care
« Reply #19 on: 16 May 2018, 20:59:25 »

Every single purchase at Argos, Amazon, EBay etc., illicits an email begging for feedback these days. You can't mark them as spam because you need to get your order number etc. on future purchases. I just delete them as I receive them, what else can you do?  :-\


Wait until they start begging you to complete the bloody thing, and mark them as low as you can on expectation, customer service and communication.
Logged
Pages: 1 [2]  All   Go Up
 

Page created in 0.139 seconds with 21 queries.