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[TheBoy]

Now, normally, I would say Apple's support is OK.  But the fikcin' eedjit I got this morning when I finally got around to calling them over my G key....

I accept the need to try all the reboots, safe boot, and wiping the NVRAM, so held out much patience. These are hoops you have to jump through to prove its a hardware fault.

But to try booking me in on the 31st to the Winchester shop to see a spotty useless fanboy Genius Bar Engineer...
"No, I can't do that, firstly because UK rules say that I am not allowed to enter Winchester after Boxing Day, secondly your shop will be shut, and thirdly its a 160m round trip"
"Sir, the shop is open and taking appointments"
"No, Mr Applle, your shop is in Hampshire, and is required by law to close from the 26th December"
"Sir, there are appointments, so they will be open"
"Trust me, they won't. And even if Apple does become essential retail, the law prohibits me from visiting that area. Can we do by post?"
"Yes sir, that will be £399, which we will refund if its covered by the warranty"
"OK, when does the warranty on my keyboard run out?"
"Sir, I don't know"
"Surely, from the serial number you can find out?"
"No sir, my internet is restricted, can you go to Google and find out?"
"Not without a G key, no"
"Ok sir, shall I book you in for 31st of December, in Winchester"


I suppose I will have to call back and hope to get a biff who has some grasp of English.  Because I aint paying them £400 to fix a keyboard due to their crap butterfly design, until they confirm it is covered by the extended warranty they added due to said crap design.  The laptop (MacBook Pro 2017, i7, 16Gb RAM, 500Gb storage) aint worth £400.  I wouldn't pay £40 for it.

I am right that Winchester is in Hampshire, thus is Tier 4 from Boxing Day? 

[STEMO]

I have an idea, but you're not going to like it, tight arse. 

[TheBoy]

I have an idea, but you're not going to like it, tight arse. 

Bin it?  If i can get it off my asset list, I would.

[STEMO]

I have an idea, but you're not going to like it, tight arse. 

Bin it?  If i can get it off my asset list, I would.

You could get it off your asset list if it stopped working all together, surely? 
Take it up to the bath with you...........

[Doctor Gollum]

Indeed it is, which is why we're going tomorrow 

You can travel through a higher tier to get to where you're going, but that depends on your tier and that of where you are going.

I know that the New Forest is NOT going into tier 4. Yet. Whether that quite reaches Winchester is a bit of a stretch though 

Of course if it's going to cost you £400 you may as well go to Curry's this afternoon and pay cash for a replacement. Or wait until tomorrow to see what Santa brings...

As an aside, why would Google hold any build data?

[TheBoy]

I have an idea, but you're not going to like it, tight arse. 

Bin it?  If i can get it off my asset list, I would.

You could get it off your asset list if it stopped working all together, surely? 
Take it up to the bath with you...........

I'm in the bath now. But with a proper laptop

To get it off my asset list, I have to transfer it to someone willing to accept it.

I'll probably wait until I can go back in the office, and just throw it in my drawers.


I dont mind paying the £400 up front as long as its refunded at some point, but they couldnt tell me if mine was still in the extended warranty for butterfly crap keyboards.  Mind you, trying to get across to the idiot that a macbook is a laptop with a built in keyboard should have told me I was wasting my time...

[TheBoy]

As an aside, why would Google hold any build data?

A point I was unable to ascertain from our offshored friend...

[Doctor Gollum]

A company that far up its own arse doesn't deserve customers...

Not a laptop ffs

[Kevin Wood]

I am right that Winchester is in Hampshire, thus is Tier 4 from Boxing Day?

Yep, it's not far from me. New forest is the only bit not going tier 4

Of course, I'd offer to put the kettle on but I'm sure tea will be banned by then.

[Broomies Mate]

These guys have bookable appointments for Tuesday and Wednesday if that's any help?

Western Computer - Covid Process
Apple Authorized Service Provider
Regent Court 1, 6 Livery Street Covid Process | By Appointment
Leamington Spa, CV32 4NG

Or a bit further afield also have Tuesday and Wednesday appointments available.

Apple Touchwood Centre
The Touchwood Centre Crescent Arcade
Solihull, B91 3GJ

[Migv6 le Frog Fan]

If it helps you out with your asset whatsitsname send it to me.
By tomorrow would be nice, as swmbo would like one for Christmas. 

[TheBoy]

These guys have bookable appointments for Tuesday and Wednesday if that's any help?

Western Computer - Covid Process
Apple Authorized Service Provider
Regent Court 1, 6 Livery Street Covid Process | By Appointment
Leamington Spa, CV32 4NG

Or a bit further afield also have Tuesday and Wednesday appointments available.

Apple Touchwood Centre
The Touchwood Centre Crescent Arcade
Solihull, B91 3GJ

Touchwood was offered for 13th Jan.  Not sure why nothing earlier, I guess not all their snotty pimps can do all tasks maybe?