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[Field Marshal Dr. Opti]

HP Pavilion 14 inch. Two years old.

On/Off button lights up very briefly before going out......then SFA.

Battery taken out and replaced (put back in) still nothing.

[dave the builder]

how far was it thrown and did it hit anything hard ? 
have you checked the power output of the charger with a volt meter ?

[STEMO]

You and your laptops 

[Field Marshal Dr. Opti]

You and your laptops 

Don't let me keep you. You have a whippet to walk and the ironing to finish when you return.😊

[Field Marshal Dr. Opti]

how far was it thrown and did it hit anything hard ? 
have you checked the power output of the charger with a volt meter ?

Battery was 80% charged and then it won't start. I suppose it could be a fault with the on/off switch itself.

Plugged into the mains still nothing.

I hate this f*ucking tablet.😡

[STEMO]

how far was it thrown and did it hit anything hard ? 
have you checked the power output of the charger with a volt meter ?

Battery was 80% charged and then it won't start. I suppose it could be a fault with the on/off switch itself.

Plugged into the mains still nothing.

I hate this f*ucking tablet.😡

I've walked my dog and finished the ironing, time for some entertainment with you and your cheap laptops 

[Nick W]

how far was it thrown and did it hit anything hard ? 
have you checked the power output of the charger with a volt meter ?

Battery was 80% charged and then it won't start. I suppose it could be a fault with the on/off switch itself.

Plugged into the mains still nothing.

I hate this f*ucking tablet.😡

Have you tried sweet talk? Tell it her them you love them?

[dave the builder]

the switch would be a momentary push ,not a permanent on or off ,and by  the "On/Off button lights up very briefly before going out" you have proved it to work 
laptop or tablet ?
re-seating the Ram dimms may help ,it's recently been apart to fit a SSD 

[STEMO]

how far was it thrown and did it hit anything hard ? 
have you checked the power output of the charger with a volt meter ?

Battery was 80% charged and then it won't start. I suppose it could be a fault with the on/off switch itself.

Plugged into the mains still nothing.

I hate this f*ucking tablet.😡

Have you tried sweet talk? Tell it her them you love them?

His wife may think he is talking to SIL on zoom...the laptop really would be kaput then 

[STEMO]

And another visit to A&E 

[Field Marshal Dr. Opti]

the switch would be a momentary push ,not a permanent on or off ,and by  the "On/Off button lights up very briefly before going out" you have proved it to work 
laptop or tablet ?
re-seating the Ram dimms may help ,it's recently been apart to fit a SSD 

Yes. Removed and replaced both battery and (what I believe to be the SSD)

I'm tempted to say 'f*uck it and buy a new one'

[STEMO]

the switch would be a momentary push ,not a permanent on or off ,and by  the "On/Off button lights up very briefly before going out" you have proved it to work 
laptop or tablet ?
re-seating the Ram dimms may help ,it's recently been apart to fit a SSD 

Yes. Removed and replaced both battery and (what I believe to be the SSD)

I'm tempted to say 'f*uck it and buy a new one'

A more expensive one might be better. I bought a Dell for my lad last year, £750 well spent.

[deviator]

If it's 2 years old, it's still under warranty. Don't let the supplier of hp tell you otherwise.

The sales of goods act states, an item must be for for purpose and last a reasonable amount of time. 2 years is not responsible for such an item.

Ok, now for suggestions. Remove the battery, don't plug it in, hold the power button down for 10 seconds. Connect to the PSU, then try the power with no battery present.

There are some specific reset methods, but without the exact model number, if be guessing.

[Field Marshal Dr. Opti]

If it's 2 years old, it's still under warranty. Don't let the supplier of hp tell you otherwise.

The sales of goods act states, an item must be for for purpose and last a reasonable amount of time. 2 years is not responsible for such an item.

Ok, now for suggestions. Remove the battery, don't plug it in, hold the power button down for 10 seconds. Connect to the PSU, then try the power with no battery present.

There are some specific reset methods, but without the exact model number, if be guessing.

According to the invoice £549.....it is model 14-ce0505sa.

Intel core i7......256 GB SSD

May 2019.

[STEMO]

From HP support:

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices, such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.
Put the battery back into its compartment and plug the AC adapter back into the notebook, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
On the Options screen, select Continue to open Windows 10.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter.
Reconnect each of the peripheral devices.

[Field Marshal Dr. Opti]

the switch would be a momentary push ,not a permanent on or off ,and by  the "On/Off button lights up very briefly before going out" you have proved it to work 
laptop or tablet ?
re-seating the Ram dimms may help ,it's recently been apart to fit a SSD 

My on/off button remains illuminated until I switch it off.

[Field Marshal Dr. Opti]

From HP support:

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices, such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.
Put the battery back into its compartment and plug the AC adapter back into the notebook, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
On the Options screen, select Continue to open Windows 10.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter.
Reconnect each of the peripheral devices.

Thanks....but I have already tried this before posting here.

[Sir Tigger KC]

You might get some sensible answers if you posted your thread in the right section M'Lud. 

[STEMO]

You might get some sensible answers if you posted your thread in the right section M'Lud. 

We don't mention that kind of thing when our more senior members do it. It confuses them even more and they forget what they were posting about.

[Field Marshal Dr. Opti]

You might get some sensible answers if you posted your thread in the right section M'Lud. 

We don't mention that kind of thing when our more senior members do it. It confuses them even more and they forget what they were posting about.

You speak from personal experience, I presume.

[STEMO]

You might get some sensible answers if you posted your thread in the right section M'Lud. 

We don't mention that kind of thing when our more senior members do it. It confuses them even more and they forget what they were posting about.

You speak from personal experience, I presume.

Maybe 

[Field Marshal Dr. Opti]

You might get some sensible answers if you posted your thread in the right section M'Lud. 

Surely you have a 1974 Marina to get back on the road in order to tempt the local Darzett farm girls.

[Sir Tigger KC]

You might get some sensible answers if you posted your thread in the right section M'Lud. 

Surely you have a 1974 Marina to get back on the road in order to tempt the local Darzett farm girls.

Ah if only M'Lud... 

Anyway taking the piss out of you is much more fun!   

[Field Marshal Dr. Opti]

You'll need the desirable 1.8TC coupe if you want a wet dick.

[Sir Tigger KC]

You'll need the desirable 1.8TC coupe if you want a wet dick.

It worked well in 1986 M'lud, but I think the girls have moved on now.   

[Field Marshal Dr. Opti]

You'll need the desirable 1.8TC coupe if you want a wet dick.

It worked well in 1986 M'lud, but I think the girls have moved on now.   

1986?

It's only 35 years Tig.......they will look much the same.

[Sir Tigger KC]

You'll need the desirable 1.8TC coupe if you want a wet dick.

It worked well in 1986 M'lud, but I think the girls have moved on now.   

1986?

It's only 35 years Tig.......they will look much the same.

The girls? or the Marina?     

[Field Marshal Dr. Opti]

You'll need the desirable 1.8TC coupe if you want a wet dick.

It worked well in 1986 M'lud, but I think the girls have moved on now.   

1986?

It's only 35 years Tig.......they will look much the same.

The girls? or the Marina?     

The mighty Marina will improve with age like a fine wine.

The girls will become fat and unloved with a fanny as dry as sandpaper.

[Sir Tigger KC]

You'll need the desirable 1.8TC coupe if you want a wet dick.

It worked well in 1986 M'lud, but I think the girls have moved on now.   

1986?

It's only 35 years Tig.......they will look much the same.

The girls? or the Marina?     

The mighty Marina will improve with age like a fine wine.

The girls will become fat and unloved with a fanny as dry as sandpaper.

The mighty Marina became bake bean tins in 1987...    and I can't disagree about the girls! 

[TheBoy]

Has it been apart, and fingered, without precautions?

If so, lesson learnt.  Also, never buy consumer oriented laptops, such as HP Pavilion or Dell Inspiron or anything Acer. IE, if PC World sell it, you don't want it. They are designed to last the warranty period only.


Laptops, due to high demand lately, coupled with component shortages, are horrifically expensive currently.


Back to the issue, its unclear from your description above, did you try to start it with the battery out?

[deviator]

Arrgh pages of irrelevant posts.

Right before you power it on is the power light pulsating? when you power it on, do any lights flash? Or just the power light before it goes off? Pay attention to caps and NUM lock lights. Did you do any Windows or hp updates recently?

[Sir Tigger KC]

Arrgh pages of irrelevant posts.

Right before you power it on is the power light pulsating? when you power it on, do any lights flash? Or just the power light before it goes off? Pay attention to caps and NUM lock lights. Did you do any Windows or hp updates recently?

OOF at it's best!                                                                                                                   

[STEMO]

Irrelevance is subjective. You might learn something about eggs on a thread about cheese, all very interesting 

[Sir Tigger KC]

Irrelevance is subjective. You might learn something about eggs on a thread about cheese, all very interesting 

So did you buy one of those Lidl Sea Scooters or what?   

[STEMO]

Irrelevance is subjective. You might learn something about eggs on a thread about cheese, all very interesting 

So did you buy one of those Lidl Sea Scooters or what?   

I got three, for me, wife and son. Gonna take them to Whitby and short out the wife's 'go' button so it carries her far out to sea, never to be seen again, with a bit of luck. 

[Sir Tigger KC]

Irrelevance is subjective. You might learn something about eggs on a thread about cheese, all very interesting 

So did you buy one of those Lidl Sea Scooters or what?   

I got three, for me, wife and son. Gonna take them to Whitby and short out the wife's 'go' button so it carries her far out to sea, never to be seen again, with a bit of luck. 

I'm sure Mrs STEMO is well insured.  Kerrrrching! 

[Field Marshal Dr. Opti]

Has it been apart, and fingered, without precautions?

If so, lesson learnt.  Also, never buy consumer oriented laptops, such as HP Pavilion or Dell Inspiron or anything Acer. IE, if PC World sell it, you don't want it. They are designed to last the warranty period only.


Laptops, due to high demand lately, coupled with component shortages, are horrifically expensive currently.


Back to the issue, its unclear from your description above, did you try to start it with the battery out?

Really TB....that is no way to talk about women.

[Field Marshal Dr. Opti]

Arrgh pages of irrelevant posts.

Right before you power it on is the power light pulsating? when you power it on, do any lights flash? Or just the power light before it goes off? Pay attention to caps and NUM lock lights. Did you do any Windows or hp updates recently?

Power light illuminates for about one second before going out again.No 'caps lock' lights although I did have a 3 long 2 short a while ago.

No updates from me but it likes to update itself at the most inconvenient times.

[deviator]

Ok, try this. Connect power lead, hold Windows key and b down, press power button for 2 to 3 second, then let go of power only, keep the other 2 buttons held down. See if you get a screen up, if not repeat with Windows key and v.

See if either returns a screen.

Report back and I'll try the next stage.

[Field Marshal Dr. Opti]

Ok, try this. Connect power lead, hold Windows key and b down, press power button for 2 to 3 second, then let go of power only, keep the other 2 buttons held down. See if you get a screen up, if not repeat with Windows key and v.

See if either returns a screen.

Report back and I'll try the next stage.

Tried both b and v.....no go. No screen.

Thanks for your help thus far.

[deviator]

No problem helping, this forum has been good to me and if I can return the favour, I'm more than happy to.

I'm afraid there isn't many options left. You can try a hard reset, this doesn't lose data. Remove battery and PSU hold power down for 1 minute. Then reinsert battery and then PSU. Try to power on as normal.

Does it have a dedicated graphics chip? If so, odd suggestion, but to the left of the track pad, push down a bit whilst trying to power on.

Also worth sticking a multimeter on the PSU to make sure that isn't the fault.

After that, it's a warranty job.

[Sir Tigger KC]

No problem helping, this forum has been good to me and if I can return the favour, I'm more than happy to.

I'm afraid there isn't many options left. You can try a hard reset, this doesn't lose data. Remove battery and PSU hold power down for 1 minute. Then reinsert battery and then PSU. Try to power on as normal.

Does it have a dedicated graphics chip? If so, odd suggestion, but to the left of the track pad, push down a bit whilst trying to power on.

Also worth sticking a multimeter on the PSU to make sure that isn't the fault.

After that, it's Mrs Opti's job.

Fixed! 

[dave the builder]

With the recent replacement hard drive it's worth removing that and see if it posts without it .
 just because something is new doesn't mean it isn't faulty 
have you tried removing the RAM DIMMS yet ? in case they have become unseated with impact ?
where any fluids involved prior to failure ? , actually , scratch that , i don't want to know 

[Field Marshal Dr. Opti]

No problem helping, this forum has been good to me and if I can return the favour, I'm more than happy to.

I'm afraid there isn't many options left. You can try a hard reset, this doesn't lose data. Remove battery and PSU hold power down for 1 minute. Then reinsert battery and then PSU. Try to power on as normal.

Does it have a dedicated graphics chip? If so, odd suggestion, but to the left of the track pad, push down a bit whilst trying to power on.

Also worth sticking a multimeter on the PSU to make sure that isn't the fault.

After that, it's a warranty job.

I have received a  lengthy reply from the HP forum across the pond. The man who modestly refers to himself as 'HP expert' seems to think it is beyond repair based on the information I supplied.

I'll try what you suggest though.

[Lizzie Zoom]

If it's 2 years old, it's still under warranty. Don't let the supplier of hp tell you otherwise.

The sales of goods act states, an item must be for for purpose and last a reasonable amount of time. 2 years is not responsible for such an item.

Ok, now for suggestions. Remove the battery, don't plug it in, hold the power button down for 10 seconds. Connect to the PSU, then try the power with no battery present.

There are some specific reset methods, but without the exact model number, if be guessing.

Good advice, but that Act was superseded by the Consumers Rights Act 2015 which gives consumers far greater protection.

In Opti's case the Act means he is protected by the "Not Fit For Purpose" ruling, and as deviator correctly states, what is reasonable. A laptop from HP going down so quickly means I would argue strongly that it was not fit for purpose and not to the reasonable standard to be expected from a product of this type.

In any communication now with HP make the following clear:
Under the Consumer Rights Act, your consumer rights may allow you to get faulty goods repaired or replaced for free up to six years after purchase, although the longer you have had the goods the progressively more difficult it will be to show the defect arose as a result of the state of the goods at time of purchase.

If they refuse to help you start legal small claims proceedings against them by first sending them a letter of Legal Intent, that you will be tacking legal action against them.  If no response after 14 days, them commence online Small Claims Court Action.  That usually stirs up big companies enough to  pay you your claim, even if they go to the wire and do that the day before the court hearing!

[Sir Tigger KC]

Trouble with all that Lizzie is that HP will probably want to examine the laptop and then they'll find it's all the porn site malware that's causing the problem.   

[Field Marshal Dr. Opti]

Trouble with all that Lizzie is that HP will probably want to examine the laptop and then they'll find it's all the porn site malware that's causing the problem.   

You speak from experience.

[Sir Tigger KC]

Trouble with all that Lizzie is that HP will probably want to examine the laptop and then they'll find it's all the porn site malware that's causing the problem.   

You speak from experience.

Not really M'lud as I have decent anti malware software on my laptop, so I never get these problems. 

[TheBoy]

According to the spammer who emails me daily asking for a couple of bitcoins, I have so much porn on my PC, and a magic* webcam he can turn on.


*magic in that I dont have one

[Lizzie Zoom]

Trouble with all that Lizzie is that HP will probably want to examine the laptop and then they'll find it's all the porn site malware that's causing the problem.   

 

[deviator]

According to the spammer who emails me daily asking for a couple of bitcoins, I have so much porn on my PC, and a magic* webcam he can turn on.


*magic in that I dont have one

I've had this one a couple's of times, claiming they have videos of bashing the bishop. I nearly sent them the bitcoin, they'd need the money for therapy.