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[zirk]

Probably my own fault I know, but gave my Oldest Son my Vodafone Data Card to use over the Summer Holidays. Got the Bill yesterday, 500 quid from July and 175 unbilled for August when I checked with them. 

I normally pay £12 plus Vat, for 3 GB monthly allowance, had it around 3 years now and hardly ever use it unless I’m on the road. My Son's managed to clock up over 97 GB of data just for July, at some point according to the Vodafone Data Team He's been streaming Games and Videos at 12 Mbps continuously. It took Vodafone nearly 3 Hours to download the Data sessions for July, The Guy said he's never seen anything like it.

Vodafone are saying I’ve exceeded the Fair Use Policy and the Bill needs paying, I'm sort of arguing that if the Fair Usage Policy has been exceeding that they should have informed me to cut down the usage rather than just send me the Bill.

Don't think I’m going to win this one, any ideas??

[STMO999]

Probably my own fault I know, but gave my Oldest Son my Vodafone Data Card to use over the Summer Holidays. Got the Bill yesterday, 500 quid from July and 175 unbilled for August when I checked with them. 

I normally pay £12 plus Vat, for 3 GB monthly allowance, had it around 3 years now and hardly ever use it unless I’m on the road. My Son's managed to clock up over 97 GB of data just for July, at some point according to the Vodafone Data Team He's been streaming Games and Videos at 12 Mbps continuously. It took Vodafone nearly 3 Hours to download the Data sessions for July, The Guy said he's never seen anything like it.

Vodafone are saying I’ve exceeded the Fair Use Policy and the Bill needs paying, I'm sort of arguing that if the Fair Usage Policy has been exceeding that they should have informed me to cut down the usage rather than just send me the Bill.

Don't think I’m going to win this one, any ideas??

Kill him.

[Dishevelled Den]

Have a read through some of these Zirk...


http://www.which.co.uk/advice/how-to-deal-with-a-disputed-bill/your-rights/index.jsp


http://www.ofcom.org.uk/complain/mobile/company/billing/formal/

[tunnie]

 

I can top that we had a invoice for £1,700 on a datacard, a member of commerical took it to Germany. £13 a mb while roaming for downloads 

97gb is just insane though, must have been doing a LOT of streaming / torrent downlaods

[zirk]

Probably my own fault I know, but gave my Oldest Son my Vodafone Data Card to use over the Summer Holidays. Got the Bill yesterday, 500 quid from July and 175 unbilled for August when I checked with them. 

I normally pay £12 plus Vat, for 3 GB monthly allowance, had it around 3 years now and hardly ever use it unless I’m on the road. My Son's managed to clock up over 97 GB of data just for July, at some point according to the Vodafone Data Team He's been streaming Games and Videos at 12 Mbps continuously. It took Vodafone nearly 3 Hours to download the Data sessions for July, The Guy said he's never seen anything like it.

Vodafone are saying I’ve exceeded the Fair Use Policy and the Bill needs paying, I'm sort of arguing that if the Fair Usage Policy has been exceeding that they should have informed me to cut down the usage rather than just send me the Bill.

Don't think I’m going to win this one, any ideas??

Kill him.

  , Did think of that, but to be fair its not really He's fault, I was under the impression if you exceeded the Fair use Policy, they then slow down or restrict access, not just send the Flaming Bill!

[zirk]

Have a read through some of these Zirk...


http://www.which.co.uk/advice/how-to-deal-with-a-disputed-bill/your-rights/index.jsp


http://www.ofcom.org.uk/complain/mobile/company/billing/formal/

Cheers, I'll keep them handy, just in case.

Chris 

[Dishevelled Den]

Probably my own fault I know, but gave my Oldest Son my Vodafone Data Card to use over the Summer Holidays. Got the Bill yesterday, 500 quid from July and 175 unbilled for August when I checked with them. 

I normally pay £12 plus Vat, for 3 GB monthly allowance, had it around 3 years now and hardly ever use it unless I’m on the road. My Son's managed to clock up over 97 GB of data just for July, at some point according to the Vodafone Data Team He's been streaming Games and Videos at 12 Mbps continuously. It took Vodafone nearly 3 Hours to download the Data sessions for July, The Guy said he's never seen anything like it.

Vodafone are saying I’ve exceeded the Fair Use Policy and the Bill needs paying, I'm sort of arguing that if the Fair Usage Policy has been exceeding that they should have informed me to cut down the usage rather than just send me the Bill.

Don't think I’m going to win this one, any ideas??

Kill him.

  , Did think of that, but to be fair its not really He's fault, I was under the impression if you exceeded the Fair use Policy, they then slow down or restrict access, not just send the Flaming Bill!

..to assume anything in the Britian of today Zirk simply invites trouble

[Kevin Wood]

It comes down to what's in the small print on your contract. Does it clearly state what the FUP terms are and what charges apply if it's broken or have they arbitrarily decided to start charging you?

I must say, either way, I would have expected them to have a much lower spending limit than this before the account was put on hold.

97Gb in a month though! He must have been hammering it 24/7, (and, even more remarkably must have found some decent coverage!) to do that.

Kevin

[zirk]

Probably my own fault I know, but gave my Oldest Son my Vodafone Data Card to use over the Summer Holidays. Got the Bill yesterday, 500 quid from July and 175 unbilled for August when I checked with them. 

I normally pay £12 plus Vat, for 3 GB monthly allowance, had it around 3 years now and hardly ever use it unless I’m on the road. My Son's managed to clock up over 97 GB of data just for July, at some point according to the Vodafone Data Team He's been streaming Games and Videos at 12 Mbps continuously. It took Vodafone nearly 3 Hours to download the Data sessions for July, The Guy said he's never seen anything like it.

Vodafone are saying I’ve exceeded the Fair Use Policy and the Bill needs paying, I'm sort of arguing that if the Fair Usage Policy has been exceeding that they should have informed me to cut down the usage rather than just send me the Bill.

Don't think I’m going to win this one, any ideas??

Kill him.

  , Did think of that, but to be fair its not really He's fault, I was under the impression if you exceeded the Fair use Policy, they then slow down or restrict access, not just send the Flaming Bill!

..to assume anything in the Britian of today Zirk simply invites trouble

How true, but thinking about it now, this is what I was told when I took the Tariff on about 3 years ago when I asked the question to the Vodafone Team.

But do I have Proof or a Record of that conversation?....No.

[Kevin Wood]

How true, but thinking about it now, this is what I was told when I took the Tariff on about 3 years ago when I asked the question to the Vodafone Team.

But do I have Proof or a Record of that conversation?....No.

Well, it's been mis-sold then. Doesn't matter at the moment if you have proof. Just write them a letter by recorded delivery stating that this was the terms of the contract offered and unless they back down you'll raise a complaint with the regulator. Worth a try.

Kevin

[zirk]

It comes down to what's in the small print on your contract. Does it clearly state what the FUP terms are and what charges apply if it's broken or have they arbitrarily decided to start charging you?

I must say, either way, I would have expected them to have a much lower spending limit than this before the account was put on hold.

97Gb in a month though! He must have been hammering it 24/7, (and, even more remarkably must have found some decent coverage!) to do that.

Kevin

No Signed Contract Kevin, it was done over the phone, as most Contracts are now. The Spend amount is probally coz its on a my Business Contract with my other 2 moblies.

The Coverage on Vodafone is not bad round here, up to 7.2 Mbs, although I've never managed to get more than 3.5 Mbs, They have sent me a PDF of the Data Sections for July, its all batched in 2.8 Mgb Bundles, 4 of those every second on a 3.5 Mbps stream?

Chris.

[Kevin Wood]

No Signed Contract Kevin, it was done over the phone, as most Contracts are now. The Spend amount is probally coz its on a my Business Contract with my other 2 moblies.

That puts even more weight on what they told you when you took it out then. The verbal agreement IS the contract. I'm sure they will have recorded that conversation, and they don't know you didn't.

Kevin

[Lazydocker]

I can top that we had a invoice for £1,700 on a datacard, a member of commerical took it to Germany. £13 a mb while roaming for downloads 

97gb is just insane though, must have been doing a LOT of streaming / torrent downlaods

Errm... 1 month mobile bill from CPWH... £17,777.12

Didn't pay that though! It was a mistake on their part but if nothing else I had a credit limit of £150 on the account so was the maximum I would have paid

[zirk]

No Signed Contract Kevin, it was done over the phone, as most Contracts are now. The Spend amount is probally coz its on a my Business Contract with my other 2 moblies.

That puts even more weight on what they told you when you took it out then. The verbal agreement IS the contract. I'm sure they will have recorded that conversation, and they don't know you didn't.

Kevin

That’s exactly what I’m saying to them, together with my length of service with them (20 years) and all the money they had when I didn't use the flaming Card.

The VodaGirl is ringing me back every 30mins to update me, but the Computer keeps saying No.

Chris.

[Omegadoha, Desert Member]

I think that there is an obligation upon Vodafone to inform you when you have used the service in an excessive manner compared to your normal or average usage pattern.

Even if you had been using it yourself, you're not seriously going to sitting there adding up the megabytes and reforecasting your bill after every session.

If credit card companies can spot abnormal usage, I'm sure telecom companies can too.