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[jonathanh]

This firm don’t want to pay anybody...ever!

The two year warranty period is over. The fact they made the first payment in 2011 is admission that the job was complete in 2011. They will probably claim it was made in error but the payment was only made after the threat of legal action. 

But they are trying to avoid paying out by claiming the job only just finished.

The payment wasn't made only to myself either.

it sound to me like you have a good case but do not rely on the first payment as an admission that the job was complete.  I think you build your case on the fundamental evidence that the job was complete first - that I think is stronger that relying on the "admission by making the payment" as that can be undermined by the company arguing it was paid in error or in " part settlement".    I'm not trying to be negative here but your case will be stronger if you test all the loopholes

Good luck and do pursue this

[SMD]

Thank jonathanh.

Can you explain how I can test the loopholes?

[jonathanh]

don't rush into committing anything to writing  with the courts.  if you do may any statements think how the other side will attach it and undermine it and gather your evidence accordingly.

Stick to evidence and cite everything you can

there is a process to be followed before you go to small claims:  issue invoice, issue letter of claim etc, so follow that process politely.  chances are the company will spot the process and know where it is going before you even issue small claims proceedings. 

do not be intimidated by small claims either - it is relatively easy and designed for situations such as yours

[SMD]

Result 

Made the claim on 7th June, received payment on 20th

Thanks to all for the help, in particular bigegg

[Vamps]

Nice result! OOF strikes again.............

[bigegg]

Result 

Made the claim on 7th June, received payment on 20th

Thanks to all for the help, in particular bigegg

you're very welcome.
invoice is in the post