Decided to treat us to a takeaway tonight.
Used the shop before, but last time thier food was overcooked. So ordered a Cheese burger and a small Pizza & make a point of asking them not to overcook/brown the pizza, order time before delivery was an estimated 45/60 mins
Ordered at 9.28 (Estimated delivery time:22:45 - 23:05 when order placed)
Order arrived around 10.30pm so not too bad, but I made a point of checking the pizza before he left, and yes it was burnt. The driver confirmed on the reciept that I had asked
DO NOT BURN/BROWN EDGES, he politelty advised to wait a while and then ring the shop and they would send a replacement.
So did as suggested, as soon as they knew it was a complaint the buggers
hung up. Rang them back, spoke to the manager/owber this time and was offered a replacement but I declined that, asked for a refund but was asked to do it via Justeat as the money was delt with through them.
Sorted that via email (Pending) and then went off to find a contact number on google. (No joy)
So I was led to believe the law changed a few years ago and all UK sites had to give Phone contact details.
Plus found this,https://forums.moneysavingexpert.com/discussion/6128028/just-eat-wont-give-refunds