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[Migalot]

When I recently finished my BT broadband contract (as I now have FTTP with the Swedish mob), I made the necessary phone call and the chap was very helpful. I have since received the usual bag to return the hub etc.

He asked me if there was anything else I could help with. I said that with the upcoming migration to digital landlines, will I be able to keep the same number? Of course, he said. I'll send you a gizmo into which you plug your existing home phone and away you go.

None the wiser of the technical ins-and-outs, I said "Great!".

The gizmo duly arrived and I have been receiving texts saying that they are setting up (and have now set up) my broadband – presumably for the phone.

The problem, however, is that the gizmo, a digital voice adaptor, only works with the BT hub which has been replaced by the Swedish-supplied Icotera hub.

Methinks I was misled.

[STEMO]

Same here, almost. My broadband contract with BT is up in December, so I phoned up to renew (Halo 3). Got it for a tenner cheaper (which will be swallowed up by the two rises over the 24 month contract). All ok. Then I looks at the order online, digital calling will be activated at the same time. Luckily, I do have the correct hub, with the green socket for the phone, but they weren't to know that.

[TheBoy]

Does it not just plug in to the LAN side of the router? Surely its just a VoIP adapter?

[Migalot]

Does it not just plug in to the LAN side of the router? Surely its just a VoIP adapter?

No. It works on WiFi.

Picture here:

https://tinyurl.com/5fbnxre5

[Migalot]

Seems I need an RJ11>RJ11 cable.

https://help.brsk.co.uk/en/articles/6576977-how-to-connect-your-home-phone-to-the-brsk-icotera-router

More shopping. 

[VXL V6]

It's just an ATA glued to a WiFi receiver so you can have the analogue BT Jack somewhere near where you want the phone.

[VXL V6]

Seems I need an RJ11>RJ11 cable.

https://help.brsk.co.uk/en/articles/6576977-how-to-connect-your-home-phone-to-the-brsk-icotera-router

More shopping. 

Should be a BT style socket on the device, plug your phone into that and then you pair the device with your BT hub.

Guide here:- https://www.bt.com/content/dam/bt/help/digital-voice/adapter/BT-Digital-Voice-Adapter-User-Guide.pdf

[Varche]

What is a landline? Sounds like something from the olden days. My dad still has one but he is 97 and the only person without an App ( apparently)

[Migalot]

then you pair the device with your BT hub.

...which I don't have anymore. I have an Icotera hub now.

[TheBoy]

The router is irrelevant.

Plug the phone into the the BS6312 socket, and pair the device to the wifi from your existing router.

[TheBoy]

If the device only works with a BT Hub, call BT up and get them to send you a more generic device.  Or move to another provider.

[Migalot]

If the device only works with a BT Hub, call BT up and get them to send you a more generic device.  Or move to another provider.

Here's a quote from someone on the Sky forum (found on a search for "Does the BT adaptor work on non-BT hubs?"):

"The BT Digital Voice adapters will only work with BT's Smart Hub 2 and Digital Voice service. They connect to the BT Smart Hub 2 via the built in DECT reciever and coded specifically for that and BT Digital Voice configuration and service."

Kind of irritating...


 

[TheBoy]

So on the phone to BT then...

[Migalot]

So on the phone to BT then...

Phoned BT and now finally all sorted.

Turned out that to retain my landline on VOIP (which I need for work on the same number) and to take advantage of the FTTP with Open Infra, I need BOTH routers. The BT one for the phone and the Icotera for the broadband. BT played around at the exchange and because they missed their quoted deadlne for changing my landline to VOIP capable, they gave me an £80 rebate.

So, all up and running...and the VOIP landline is much clearer than before.

Job done!   

[TheBoy]

So all sorted ahead of the PSTN switch-off in 2025

[STEMO]

The young lady at BT I'm currently on the phone to has just informed me she's showing as being in my account for three hours now  Still no further on.

[STEMO]

I have to say: I've been on and off the phone to BT about 7/8 times over the last ten days, including keeping one young lady ten minutes past her nine o'clock finish. Every customer service agent has been polite, patient and helpful.

I won't go into the details, it would take forever. Even though, to me, it's quite simple.

[Migalot]

I have to say: I've been on and off the phone to BT about 7/8 times over the last ten days, including keeping one young lady ten minutes past her nine o'clock finish. Every customer service agent has been polite, patient and helpful.

I won't go into the details, it would take forever. Even though, to me, it's quite simple.

I found the same. If they had been quicker to install the FTTP, I would happily have stayed with them for my broadband.

[TheBoy]

If they had been quicker to install the FTTP

There are supposed to be doing mine in 2023.  Guessing that might be late.

Still, I'll survive, currently have 900Mb synchronous with Swish (its actually a 1Gb services, but nobody is allowed to advertise 1Gb as 1Gb, hence they are all called 900Mb), and a 500Mb synchronous with Gigaclear.  So now only needing Openreach to sort FTTP so I can migrate the Zen line over to FTTP.  I think my BT FTTC has stopped working, I probably really should check. CBA though.

[STEMO]

At the conclusion of my marathon today, my problem still wasn't fully resolved, but I got £55 out of them.

[TheBoy]

At the conclusion of my marathon today, my problem still wasn't fully resolved, but I got £55 out of them.

Not sure if your issue was "landline" or broadband.  But, I mean, how hard is it to provide such a simple* service?


*I accept that the amount of complexity in providing both is high once you start getting back to more common areas, but assuming this issue is specific to your line, so assuming its simply a pair of wires and/or a bit of glass.

[STEMO]

At the conclusion of my marathon today, my problem still wasn't fully resolved, but I got £55 out of them.

Not sure if your issue was "landline" or broadband.  But, I mean, how hard is it to provide such a simple* service?


*I accept that the amount of complexity in providing both is high once you start getting back to more common areas, but assuming this issue is specific to your line, so assuming its simply a pair of wires and/or a bit of glass.

I was on BT fibre halo 3 100+. I renewed my contract and they changed me to digital voice, I thought that was it. When I did a speed test (after they disconnected me for two days for some reason) I was getting 72Mb down and 20 up, used to be 140. After much back and forth, they agreed I had been mis-sold my new contract, but they couldn't do anything about it because Openreach weren't accepting any new orders for my area until fttp had been implemented. They said my area had 'turned black' 
I could have cancelled and gone to another provider but, as they would have to go through Openreach, the result would have been the same. I could have gone with Virgin.......no. So I'm stuck, with some money as compo.
I refuse to get uppity about it, life's too short.

[Migalot]

At the conclusion of my marathon today, my problem still wasn't fully resolved, but I got £55 out of them.

Not sure if your issue was "landline" or broadband.  But, I mean, how hard is it to provide such a simple* service?


*I accept that the amount of complexity in providing both is high once you start getting back to more common areas, but assuming this issue is specific to your line, so assuming its simply a pair of wires and/or a bit of glass.

I was on BT fibre halo 3 100+. I renewed my contract and they changed me to digital voice, I thought that was it. When I did a speed test (after they disconnected me for two days for some reason) I was getting 72Mb down and 20 up, used to be 140. After much back and forth, they agreed I had been mis-sold my new contract, but they couldn't do anything about it because Openreach weren't accepting any new orders for my area until fttp had been implemented. They said my area had 'turned black' 
I could have cancelled and gone to another provider but, as they would have to go through Openreach, the result would have been the same. I could have gone with Virgin.......no. So I'm stuck, with some money as compo.
I refuse to get uppity about it, life's too short.

Just checked mine (FTTP): 487 Mb/s download and 427 Mb/s upload. 

[STEMO]

At the conclusion of my marathon today, my problem still wasn't fully resolved, but I got £55 out of them.

Not sure if your issue was "landline" or broadband.  But, I mean, how hard is it to provide such a simple* service?


*I accept that the amount of complexity in providing both is high once you start getting back to more common areas, but assuming this issue is specific to your line, so assuming its simply a pair of wires and/or a bit of glass.

I was on BT fibre halo 3 100+. I renewed my contract and they changed me to digital voice, I thought that was it. When I did a speed test (after they disconnected me for two days for some reason) I was getting 72Mb down and 20 up, used to be 140. After much back and forth, they agreed I had been mis-sold my new contract, but they couldn't do anything about it because Openreach weren't accepting any new orders for my area until fttp had been implemented. They said my area had 'turned black' 
I could have cancelled and gone to another provider but, as they would have to go through Openreach, the result would have been the same. I could have gone with Virgin.......no. So I'm stuck, with some money as compo.
I refuse to get uppity about it, life's too short.

Just checked mine (FTTP): 487 Mb/s download and 427 Mb/s upload. 

I don't need those kind of speeds. I'm in Yorkshire and, up here, Tha gets what tha's given 

[TheBoy]

At the conclusion of my marathon today, my problem still wasn't fully resolved, but I got £55 out of them.

Not sure if your issue was "landline" or broadband.  But, I mean, how hard is it to provide such a simple* service?


*I accept that the amount of complexity in providing both is high once you start getting back to more common areas, but assuming this issue is specific to your line, so assuming its simply a pair of wires and/or a bit of glass.

I was on BT fibre halo 3 100+. I renewed my contract and they changed me to digital voice, I thought that was it. When I did a speed test (after they disconnected me for two days for some reason) I was getting 72Mb down and 20 up, used to be 140. After much back and forth, they agreed I had been mis-sold my new contract, but they couldn't do anything about it because Openreach weren't accepting any new orders for my area until fttp had been implemented. They said my area had 'turned black' 
I could have cancelled and gone to another provider but, as they would have to go through Openreach, the result would have been the same. I could have gone with Virgin.......no. So I'm stuck, with some money as compo.
I refuse to get uppity about it, life's too short.

Just checked mine (FTTP): 487 Mb/s download and 427 Mb/s upload. 

I won't mention my 950 down, 970 up .

But like STEMO, its not essential, so its being cancelled now my much cheaper Gigaclear has arrive, at half the speed...

[TheBoy]

At the conclusion of my marathon today, my problem still wasn't fully resolved, but I got £55 out of them.

Not sure if your issue was "landline" or broadband.  But, I mean, how hard is it to provide such a simple* service?


*I accept that the amount of complexity in providing both is high once you start getting back to more common areas, but assuming this issue is specific to your line, so assuming its simply a pair of wires and/or a bit of glass.

I was on BT fibre halo 3 100+. I renewed my contract and they changed me to digital voice, I thought that was it. When I did a speed test (after they disconnected me for two days for some reason) I was getting 72Mb down and 20 up, used to be 140. After much back and forth, they agreed I had been mis-sold my new contract, but they couldn't do anything about it because Openreach weren't accepting any new orders for my area until fttp had been implemented. They said my area had 'turned black' 
I could have cancelled and gone to another provider but, as they would have to go through Openreach, the result would have been the same. I could have gone with Virgin.......no. So I'm stuck, with some money as compo.
I refuse to get uppity about it, life's too short.

So they sold you an FTTP product when you couldn't yet get it, so put you on an FTTC one.  Presumably your 140Mb one was g.fast? Openreach still off that, even on exchanges no longer accepting copper orders.

[STEMO]

At the conclusion of my marathon today, my problem still wasn't fully resolved, but I got £55 out of them.

Not sure if your issue was "landline" or broadband.  But, I mean, how hard is it to provide such a simple* service?


*I accept that the amount of complexity in providing both is high once you start getting back to more common areas, but assuming this issue is specific to your line, so assuming its simply a pair of wires and/or a bit of glass.

I was on BT fibre halo 3 100+. I renewed my contract and they changed me to digital voice, I thought that was it. When I did a speed test (after they disconnected me for two days for some reason) I was getting 72Mb down and 20 up, used to be 140. After much back and forth, they agreed I had been mis-sold my new contract, but they couldn't do anything about it because Openreach weren't accepting any new orders for my area until fttp had been implemented. They said my area had 'turned black' 
I could have cancelled and gone to another provider but, as they would have to go through Openreach, the result would have been the same. I could have gone with Virgin.......no. So I'm stuck, with some money as compo.
I refuse to get uppity about it, life's too short.

So they sold you an FTTP product when you couldn't yet get it, so put you on an FTTC one.  Presumably your 140Mb one was g.fast? Openreach still off that, even on exchanges no longer accepting copper orders.

I'm over it. I can use my iPad and stream Amazon Prime Video so that will do.