76
General Discussion Area / Re: Landline woes now!
« on: 24 November 2023, 22:48:15 »then you pair the device with your BT hub.
...which I don't have anymore. I have an Icotera hub now.
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...which I don't have anymore. I have an Icotera hub now.
77
General Discussion Area / Re: Landline woes now!
« on: 24 November 2023, 22:20:06 »
Seems I need an RJ11>RJ11 cable.
https://help.brsk.co.uk/en/articles/6576977-how-to-connect-your-home-phone-to-the-brsk-icotera-router
More shopping.
https://help.brsk.co.uk/en/articles/6576977-how-to-connect-your-home-phone-to-the-brsk-icotera-router
More shopping.
78
General Discussion Area / Re: Landline woes now!
« on: 24 November 2023, 22:10:47 »Does it not just plug in to the LAN side of the router? Surely its just a VoIP adapter?
No. It works on WiFi.
Picture here:
https://tinyurl.com/5fbnxre5
79
General Discussion Area / Landline woes now!
« on: 24 November 2023, 21:16:20 »
When I recently finished my BT broadband contract (as I now have FTTP with the Swedish mob), I made the necessary phone call and the chap was very helpful. I have since received the usual bag to return the hub etc.
He asked me if there was anything else I could help with. I said that with the upcoming migration to digital landlines, will I be able to keep the same number? Of course, he said. I'll send you a gizmo into which you plug your existing home phone and away you go.
None the wiser of the technical ins-and-outs, I said "Great!".
The gizmo duly arrived and I have been receiving texts saying that they are setting up (and have now set up) my broadband – presumably for the phone.
The problem, however, is that the gizmo, a digital voice adaptor, only works with the BT hub which has been replaced by the Swedish-supplied Icotera hub.
Methinks I was misled.
He asked me if there was anything else I could help with. I said that with the upcoming migration to digital landlines, will I be able to keep the same number? Of course, he said. I'll send you a gizmo into which you plug your existing home phone and away you go.
None the wiser of the technical ins-and-outs, I said "Great!".
The gizmo duly arrived and I have been receiving texts saying that they are setting up (and have now set up) my broadband – presumably for the phone.
The problem, however, is that the gizmo, a digital voice adaptor, only works with the BT hub which has been replaced by the Swedish-supplied Icotera hub.
Methinks I was misled.
80
General Discussion Area / Re: Three Mobile
« on: 23 November 2023, 20:44:45 »I've been with them for around 15/16/17 years. I can log on with my finger print ok. I don't really need to log on, though, £10 for 8Gb, unlimited minutes and texts. What's to see?
My deal is so old, I think I still have the free international roaming that they used to do, and that's why I tried to log in to my account to see if this is the case.
If your plan started on or after 1 October 2021, you can unlock your data allowances – and call and text the UK and other Go Roam in Europe destinations – for a daily roaming charge. For Pay Monthly customers, roaming costs £2 a day in Europe and £5 a day in Go Roam Around the World destinations. Republic of Ireland and Isle of Man are excluded from the daily roaming charge.
https://www.three.co.uk/Support/Roaming_and_international/Roaming_abroad
81
General Discussion Area / Re: Three Mobile
« on: 23 November 2023, 18:45:35 »I'm sure the new setup is agile and transformative. Nobody ever bothered considering if it actually works. Welcome to the world of Agile.
Precisely.
82
General Discussion Area / Three Mobile
« on: 23 November 2023, 18:22:50 »
A few months ago, Three decided in their wisdom to "upgrade" their My3 website/App.
This means that every customer has to register their phone number with an email address. I have three phones (self, wife, daughter) which all used to be registered to my own email address.
A few weeks ago, I needed to adjust my daughter's phone package, so I had to go through the registration process with her number and I used my email address.
Today I decided to amend my own package, so I went to My3 and popped in my number. Said it was already used. Turns out each phone needs a different email address. I have a spare, so I tried to register with that – only to find that it could not be accepted as it needs the original email associated with my phone and, of course that is registered with my daughter's phone.
No chance of speaking to a human, of course and, it seems from the 3 Community forum that I am not alone in being thoroughly disappointed with the company and likely to leave (my contract is up anyway).
Why can't companies act in their customers' best interests instead of just pi**ing them off? Are they that arrogant/stupid?
This means that every customer has to register their phone number with an email address. I have three phones (self, wife, daughter) which all used to be registered to my own email address.
A few weeks ago, I needed to adjust my daughter's phone package, so I had to go through the registration process with her number and I used my email address.
Today I decided to amend my own package, so I went to My3 and popped in my number. Said it was already used. Turns out each phone needs a different email address. I have a spare, so I tried to register with that – only to find that it could not be accepted as it needs the original email associated with my phone and, of course that is registered with my daughter's phone.
No chance of speaking to a human, of course and, it seems from the 3 Community forum that I am not alone in being thoroughly disappointed with the company and likely to leave (my contract is up anyway).
Why can't companies act in their customers' best interests instead of just pi**ing them off? Are they that arrogant/stupid?
83
General Discussion Area / Re: TV woes
« on: 22 November 2023, 20:41:05 »Ah, right, so a couple of things....
...the BT Hub needs to be removed if its still plugged in. You should be using your new ISP's router. If both routers are plugged in, you might be getting DHCP from wrong device.
Your new ISP is probably using CGNAT (convention is your router's WAN IP is 100.x.x.x, but not all do). This *shouldn't* cause any issues with streaming services, but make sure IPV6 is disabled on the NowTV device (TV) if you can, as the double NAT can bugger up 6to4 tunnels.
Have a new router (Icotera) that Open Infra provided.
Anyway, turned off the router for 30 minutes as instructed (same with the new black Nokia box that came with it), flushed the DNS, tried NOW and all is working fine!
Thanks to all for the advice and suggestions!
Case closed.
84
General Discussion Area / Re: TV woes
« on: 22 November 2023, 19:02:09 »Not sure if the old BT box or Samsung TV retain a DNS cache or not. Since it's all on a ethernet, then maybe it can all be cleared from my PC...or maybe not.So are you using BT, or this other tinpot ISP (which sounds more like a pisspot VPN provider than an ISP, and I think I know who it is).
No, not with BT anymore. The area was selected by the local authority to get FTTP through Open Infra.
Seemed like a good idea at the time...
85
General Discussion Area / Re: TV woes
« on: 22 November 2023, 13:47:51 »
Finally got a message back from my ISP:
"Customers that are still experiencing issues with there Sky Go app or similar services. Please do the following go to http://whatismyip.com (To obtain your IPV4 Address) Then take that to enter into http://iplocation.net (LOOK AT COUNTRY LOCATION), Both of which will show your location according to Geo location details. This will state "LONDON".
You need to go on all your devices to clear the Cache of each individual device, As this would still be holding the old geo location information. 90 Percent of all databases used by streaming services should have been updated as of the 20/11/2023.
Please refer to the manufacturer how to clear the cache of your device as we can not provide that information for every device."
Later on today, I'll clear the DNS cache from my PC. Not sure if the old BT box or Samsung TV retain a DNS cache or not. Since it's all on a ethernet, then maybe it can all be cleared from my PC...or maybe not.
Will be a lot of fiddling around I expect.
"Customers that are still experiencing issues with there Sky Go app or similar services. Please do the following go to http://whatismyip.com (To obtain your IPV4 Address) Then take that to enter into http://iplocation.net (LOOK AT COUNTRY LOCATION), Both of which will show your location according to Geo location details. This will state "LONDON".
You need to go on all your devices to clear the Cache of each individual device, As this would still be holding the old geo location information. 90 Percent of all databases used by streaming services should have been updated as of the 20/11/2023.
Please refer to the manufacturer how to clear the cache of your device as we can not provide that information for every device."
Later on today, I'll clear the DNS cache from my PC. Not sure if the old BT box or Samsung TV retain a DNS cache or not. Since it's all on a ethernet, then maybe it can all be cleared from my PC...or maybe not.
Will be a lot of fiddling around I expect.
86
General Discussion Area / Re: TV woes
« on: 18 November 2023, 20:25:14 »Right, because you keep using all this pointless shite, you are always going to have hassle.
So, you actually only have one ISP? Have you enabled any content filtering via your ISP, as it may block some streaming.
Most streaming services are blocking VPNs, both for obvious reasons around geolocation, but also due to security and performance issues. BBC keep talking about doing similar, but are too scared to piss that many people off in one go.
No, no content filtering. Fact remains that the VPN German-owned ISP in London enables NOW streaming, but the standard non-VPN Swedish one doesn't! Will need to speak to Optyx whose bills I pay.
Would be quite happy be blocked by the BBC. It's utter shite these days.
87
General Discussion Area / Re: TV woes
« on: 18 November 2023, 18:17:31 »Sounds like a normal day for an expat trying to watch TV from back home!
...and I can't even use a VPN on my TV. If it was android-based it would be easy, but I have a Samsung with its own Tizen-based OS.
88
General Discussion Area / Re: TV woes
« on: 18 November 2023, 18:05:16 »
Stranger and stranger. VPN off on PC.
My IP provider is shown as Internet Bolaget Sverige and the location is shown as London, UK.
Try NOW TV and I get "Sorry, NOW TV content cannot currently be viewed in this country. For more info, check out nowtv.com/roaming."
Turn VPN on again and it works.
With VPN on, it shows a new ISP number and provider (Stumpner Netservice UG (haftungsbeschraenkt), London, UK)
TV does not have VPN and just doesn't work on NOW.
My IP provider is shown as Internet Bolaget Sverige and the location is shown as London, UK.
Try NOW TV and I get "Sorry, NOW TV content cannot currently be viewed in this country. For more info, check out nowtv.com/roaming."
Turn VPN on again and it works.
With VPN on, it shows a new ISP number and provider (Stumpner Netservice UG (haftungsbeschraenkt), London, UK)
TV does not have VPN and just doesn't work on NOW.
89
General Discussion Area / Re: TV woes
« on: 18 November 2023, 17:48:58 »Your PC has a different ISP? So you have 2 ISPs?
Whoops!
My VPN was going in the background.
Will re-check.
90
General Discussion Area / TV woes
« on: 18 November 2023, 16:12:41 »
I have a BT box and when I stopped BT (as I have a fast FTTP provided by a Swedish company), they assured me that I could still use their box for NOW TV, though which App, my daughter and I can watch F1.
Yesterday, I switched on my Samsung 48" TV and the BT box. I scrolled through to the NOW TV App and selected the F1. Up comes the message "Sorry, but you cannot watch this content in your country". WTF? I am signed in OK on the App.
I go on my PC and watch the content. My daughter can watch on her phone. My house has CAT6 ethernet throughout. The odd thing is that my PC has a different ISP to the TV (obtained automatically and refreshed just now).
Can anyone figure out what's going on?
Yesterday, I switched on my Samsung 48" TV and the BT box. I scrolled through to the NOW TV App and selected the F1. Up comes the message "Sorry, but you cannot watch this content in your country". WTF? I am signed in OK on the App.
I go on my PC and watch the content. My daughter can watch on her phone. My house has CAT6 ethernet throughout. The odd thing is that my PC has a different ISP to the TV (obtained automatically and refreshed just now).
Can anyone figure out what's going on?