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[omega3000]

The Sky remote packed up so went looking for a replacement , seems most shops are charging the same as Sky £24 i think So got pattern one from egay for £8 inc packaging  Works a treat , slightly different shape remote but it does the job 

[RobG]

Would have thought Sky would replace FOC, Virgin does

[tunnie]

Option 1)

Ring up and say its bust... say its had new batteries all the usual. If they say thats £25 or what ever, just say well if I can't change channel I'm cancelling.

They won't loose a subscription based on a remote!

Option 2) Turn the box off at the wall, ring up and say the box is not working. Let them cycle through their call script of saying unplug this turn that on ect, just keep saying no lights, no response.

Bingo new box + remote