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[Marks DTM Calib]

I hate these places with a passion but, was in need of a new router and they were well priced.

So I reserved online an Asus RT-N66U N 900 and drove to Loughborough to collect it.

Paid and got home, opened the box and guess what.....

.....it was a DSL-N66U N 900 with internal aerials.

Receipt is correct....product supplied is wrong.

So a phone call requried and then another trip grrrrr.....

[pscocoa]

Was it incorrectly marked on box? Pcworld are usually pretty good on reservation stuff.

[Marks DTM Calib]

Nope, box is correct. 

Clearly they didn;t scan the product and produced the receipt from the reservation (or the system is wrong!).

Call to customer services made....and no resolution, I have to wait for the store to call now

[chrisgixer]

N900 wifi router we had briefly had excellent range.

Not that I have a great deal of experience with them, but it outperformed Virgins super hub 2 by about 20ft

Not sure the precise model, but it had external aerials.

[cleggy]

Can't you get them to deliver it to you or to Castle Marina

[Marks DTM Calib]

So call placed with customer services at 9.39 and a commitment that the store will call me.

The issue I have is the lost time and fuel.....so they need to try hard!

Any bets on how long it takes for the store to call?

[05omegav6]

Don't hold your breath unless you've an ambulance on standby

[Andy B]

.....
Any bets on how long it takes for the store to call?

tomorrow at best! I find that firms that promise to call you back rarely, if ever do. 

[Marks DTM Calib]

12.18.....and no call

[chrisgixer]

Not today.

This week?

[Kevin Wood]

Not ever. They'll now be figuring that, if you're upset enough, you'll take it back.

[Marks DTM Calib]

15.24.....and no call.

[Marks DTM Calib]

Still nothing and the call to customer service cost me £3.10 on my mobile

[JamesV6CDX]

Still nothing and the call to customer service cost me £3.10 on my mobile

Any joy yet mark?

[JamesV6CDX]

Ah sorry ignore me thought this was yesterday's date..

Good luck with it though