Topic: yodel ebay or seller? (Read 4447 times)

r1 · « **on:** 13 March 2015, 20:27:37 »

orded some sweatshirts from Canada through ebay and paid all taxes and tracked delivery.came home tonight to find a card from yodel on the mat saying they left a parcel by the door and guess what no parcel!.so where do I start is it ebay the seller or yodel?

Steve B · « **Reply #1 on:** 13 March 2015, 20:30:00 »

How did you pay

kevinp58 · « **Reply #2 on:** 13 March 2015, 20:42:45 »

Yodel as they shouldn't have left it there and as they have they are libel as they haven't properly delivered the package

r1 · « **Reply #3 on:** 13 March 2015, 20:49:25 »

Quote from: BIGtime on 13 March 2015, 20:30:00

How did you pay

paid with paypall

Sir Tigger KC · « **Reply #4 on:** 13 March 2015, 20:54:18 »

Yodel

05omegav6 · « **Reply #5 on:** 13 March 2015, 21:28:29 »

Yodel, as said...

The sooner that shower of shit takes a leaf out of Citylinks business model, the better

zirk · « **Reply #6 on:** 13 March 2015, 21:33:42 »

I would say Seller. As He is the one that's gonna be claiming the compensaion.

78bex · « **Reply #7 on:** 13 March 2015, 22:31:19 »

Seller, they get to bash Yodel.
Get the seller to re-send your order F.O.C.

ronnyd · « **Reply #8 on:** 14 March 2015, 13:58:04 »

Sometimes they are even too lazy to knock on the door, ,tards.

D · « **Reply #9 on:** 14 March 2015, 21:31:19 »

Yodel are a pain. They left a very expensive parcel with a distant neighbour. Someone I have never met. Thankfully it was all ok. Another delivery for the wife was left at a flat on a different floor. We never saw the package. thankfully the shop we purchased from sorted it all out.

Turk · « **Reply #10 on:** 15 March 2015, 00:05:05 »

Seller.

Open an Ebay case. If things are still not sorted you can then escalate the case and Ebay will look into it for you. If the tracking and facts are as you say, then you're unlikely to lose.

dad1uk · « **Reply #11 on:** 15 March 2015, 08:09:10 »

Quote from: ronnyd on 14 March 2015, 13:58:04

Sometimes they are even too lazy to knock on the door, ,tards.

Spoken like a true admin

r1 · « **Reply #12 on:** 15 March 2015, 18:01:24 »

we;; ive lost
ebay have agreed with the seller
I suppose its right the seller did send them and has proof they were sent as he as a tracking number and I cant prove I didn't get them
not happy so muc for paypall protection

steve6367 · « **Reply #13 on:** 15 March 2015, 20:56:41 »

You didn't sign for it though? So they have no proof it was delivered?

r1 · « **Reply #14 on:** 16 March 2015, 19:58:24 »

Quote from: steve6367 on 15 March 2015, 20:56:41

You didn't sign for it though? So they have no proof it was delivered?

no didn't sign for it as wasn't in.

Turk · « **Reply #15 on:** 17 March 2015, 20:56:57 »

Whuh !?! Sorry to hear that.

If the contract is for a signed delivery then the seller should put in a claim with the courier and re-send or refund you. If Yodel are happy to leave the package without obtaining a signature, then they should pay up when it goes wrong. I'd suggest messaging the seller regarding this.

05omegav6 · « **Reply #16 on:** 17 March 2015, 21:01:30 »

Is there a course of appeal $:-\$

r1 · « **Reply #17 on:** 18 March 2015, 18:11:52 »

Quote from: Taxi Al on 17 March 2015, 21:01:30

Is there a course of appeal $:-\$

cant find one

I feel sorry for the seller because hes sent it iam just annoyed cause iam out of pocket and thought I would be covered by paypall if anything went wrong.

05omegav6 · « **Reply #18 on:** 18 March 2015, 18:34:35 »

Find the local yodel driver, take him into the back of his van and ask him nicely and clearly where he has put your parcel...

The Sheriff · « **Reply #19 on:** 18 March 2015, 18:40:38 »

Quote from: Taxi Al on 18 March 2015, 18:34:35

Find the local yodel driver, take him into the back of his van and ask him nicely and clearly where he has put your parcel...

Threaten to have a poke around up his bottom to see if it's there.

4x4 · « **Reply #20 on:** 18 March 2015, 19:00:17 »

Ask yodel to send you the digital signature which will have date and time it was signed for,then go to their local depot with your proof of signature,which will prove you never signed for the goods.

r1 · « **Reply #21 on:** 18 March 2015, 19:01:40 »

Quote from: Taxi Al on 18 March 2015, 18:34:35

Find the local yodel driver, take him into the back of his van and ask him nicely and clearly where he has put your parcel...

2 problems with that

iam not in during the day
and as he most likely walks with his knuckles scraping the floor I would loose anyway.

zirk · « **Reply #22 on:** 18 March 2015, 19:02:00 »

Quote from: r1 on 18 March 2015, 18:11:52

Quote from: Taxi Al on 17 March 2015, 21:01:30
Is there a course of appeal $:-\$

cant find one

I feel sorry for the seller because hes sent it iam just annoyed cause iam out of pocket and thought I would be covered by paypall if anything went wrong.

How was the item sent?, ie was it sent 'Signed For'?, if it was Signed For, is there a Tracking Number?, whats the status of the Tracking?, ie Delivered?, Signed For etc.

Most Signed For have some form of Loss / Insurance / Compensation, be it big or small.

Anyone sending eBay stuff overseas without Tracking / Signed For / Insurance needs their head examined. Its not your issue, its a Seller Issue, He's responsibility to deliver the Goods, if they dont get delivered Seller is responsible, thats how eBay works.

This is what I would do! -

1. Contact eBay UK, dont use email, eBay Messaging, do the Call Me Back thing in 'Contact Ebay' callbacks in the UK are normally only a couple of minutes. Explain you have paid via PayPal and have not received it, and require a Full Refund, end off.

2. What's the Sellers Feedback and Star Rating like?, if good, try contacting the Seller and asking them if they really want Neg Feedback and Zero Star Rating left, unless they fulfill your order.

3. Contact PayPal Resolution directly, demand non receipt of Goods and refund is required.

Its down to the seller to prove your goods where despatched and received, not yours!

Worst Case Seller sends duplicate items or gives refund and then claims back on His US Carrier.

r1 · « **Reply #23 on:** 18 March 2015, 19:03:12 »

Quote from: 4x4 on 18 March 2015, 19:00:17

Ask yodel to send you the digital signature which will have date and time it was signed for,then go to their local depot with your proof of signature,which will prove you never signed for the goods.

but it wasn't signed for just a card in the letterbox saying left outside

05omegav6 · « **Reply #24 on:** 18 March 2015, 19:06:39 »

Not to say the dickhead driver didn't sign his pda with an imaginary signature...

D · « **Reply #25 on:** 18 March 2015, 20:48:33 »

IME, contact Yodel directly and ask them where your package is. They now have to interview the driver and send him back to your address if he cannot explain where the parcel is. If it turns out that the Yodel driver has made a mistake then they will normally notify the sender.

You then have a stronger case with Ebay.

That is what I had to do with an Ebuyer parcel that went missing.

78bex · « **Reply #26 on:** 18 March 2015, 23:54:55 »

Quote from: Taxi Al on 18 March 2015, 19:06:39

Not to say the dickhead driver didn't sign his pda with an imaginary signature...

Not quite, but I do believe that if an item is left, their scanner has a built in camera & the yodel boy would have taken a snap shot of your front door with the goods. you then track it & it will say something like image obtained & go here to view it $:-\$ Ah crap, forgot we`re talkin Yodel aren`t we

Turk · « **Reply #27 on:** 19 March 2015, 19:09:01 »

Quote from: r1 on 18 March 2015, 19:01:40

Quote from: Taxi Al on 18 March 2015, 18:34:35
Find the local yodel driver, take him into the back of his van and ask him nicely and clearly where he has put your parcel...

2 problems with that

iam not in during the day
and as he most likely walks with his knuckles scraping the floor I would loose anyway.

Who is at home during work hours ?

News:

Author Topic: yodel ebay or seller? (Read 4447 times)

05omegav6

05omegav6

05omegav6

The Sheriff

4x4

05omegav6