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General Discussion Area / Re: cat5 or cat6 external ethernet
« on: 14 March 2019, 09:25:39 »
Thanks Kevin - current cable been there about 6 years or more. may just leave it then.
Welcome to OOF
As discussed on PM, try NOW TV stick:
https://www.nowtv.com/stick-bundles
Same content as Sky, no contract, although internet only delivery.
Your case would be under the Consumer Rights Act 2015 which replaced, along with two others, the Sales of Goods Act 1979.
As you purchased and had fitted the new pulley in 2016, this is the Act you claim under as, your case would be, the part or installation was not of satisfactory quality and failed well beyond what can be considered as a reasonable period of time. The "2 year guarantee / warranty" has no affect on your claim under the terms of the Consumer Rights Act. Your small claims court action must be against the immediate original supplier, the dealer, and not against the manufacturer. They can make their own claim against VW if they so wish;)
Crankshaft pulley failing in what way ?
is it the rubber de-laminating between inner and outer metal component ?
as in harmonic damper pulley failure ?
is it a well documented fail on the internet (other cases of the same component repeatedly failing ?)
I had to pay for an independent motor vehicle engineers report for the claim against the clutch cowboys, which i claimed back .
Being a completely different dealer group I very much doubt that Martin's will be either interested in or be legally obliged to be paying out to rectify a defective part which has failed out of warranty, especially when fitted by another dealer group.
You could try the 'long standing customer looking to be changing vehicle soon' card, but don't hold your breath...
The Sale of Goods Act requires that items and services provided are of satisfactory quality and work for a suitable period - which can be up to 6yrs iirc. Warranties don't come into it, and the garage can't contract out of the Act.
Get a report, sue the first dealer for your costs. Simples
Maybe look at getting an Independent Technical Report....
https://www.themotorombudsman.org/consumers/independent-vehicle-reports
It will cost you, but if you're going this far then doubtless it will end up in some form of court anyway, so just claim back the cost.