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Author Topic: £675 Bill from Vodafone. (Sorted, Result)  (Read 2729 times)

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Lizzie_Zoom

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Re: £675 Bill from Vodafone.
« Reply #15 on: 18 August 2009, 18:15:48 »
You have learn't the hard way that you must NEVER give a teenager to 25 year old your contract mobile phone! ::) ::) :'( :'( :'( ;) ;)
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HolyCount

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Re: £675 Bill from Vodafone.
« Reply #16 on: 18 August 2009, 18:18:33 »
Stick to your guns mate. I hhave just hhad a row with them over a contract they said I had with them -- which I denied. I told them that I would recognise the contract if they could produce a copy. They promised to send one -- a week later no copy in the post, then an email saying they were releasing me  from the contract so didn't need to send a copy !!! yeah right !!!!!
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TheBoy

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Re: £675 Bill from Vodafone.
« Reply #17 on: 18 August 2009, 18:49:15 »
I'm gonna go against the flow here - the service was used (don't think thats under any dispute), and it clearly says 3gb per month, yet 97gb was used.

 :-/
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zirk

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Re: £675 Bill from Vodafone.
« Reply #18 on: 19 August 2009, 12:28:10 »
Well had a call from the VodaGirl again, due to the fact that I’ve hardly used the Card over time and I’ve been a long term Customer with them, the Management have decided to Scrap all the additional Data Usage charges for the period and Credit my account for July and August and just charge me the normal flat rate, Phew...What a result.!  :y

They have even reset the Data Counter for this month to 0, so I can start using the Card again for this month if I want to.  :y

I really can’t express how chuffed I am with this and was totally unexpected. :D

The VodaGirl was really helpful, don’t think I’m ever going to say a wrong word about Vodafone again.  :-[

I wonder how many other Networks would have done the same.

Chris.  :y
« Last Edit: 19 August 2009, 12:31:28 by zirk »
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TheBoy

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Re: £675 Bill from Vodafone. (Sorted, Result)
« Reply #19 on: 19 August 2009, 12:30:57 »
A better than expected result :y

To be honest, o2 have mostly been good to me as well, so can't grumble too much at them...
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zirk

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Re: £675 Bill from Vodafone. (Sorted, Result)
« Reply #20 on: 19 August 2009, 12:34:31 »
Quote
A better than expected result :y

To be honest, o2 have mostly been good to me as well, so can't grumble too much at them...

Well pleased TB, they were really great, think not using the F word throught all the conversations probally helped.
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Lizzie_Zoom

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Re: £675 Bill from Vodafone.
« Reply #21 on: 19 August 2009, 12:35:47 »
Quote
Well had a call from the VodaGirl again, due to the fact that I’ve hardly used the Card over time and I’ve been a long term Customer with them, the Management have decided to Scrap all the additional Data Usage charges for the period and Credit my account for July and August and just charge me the normal flat rate, Phew...What a result.!  :y

They have even reset the Data Counter for this month to 0, so I can start using the Card again for this month if I want to.  :y

I really can’t express how chuffed I am with this and was totally unexpected. :D

The VodaGirl was really helpful, don’t think I’m ever going to say a wrong word about Vodafone again.  :-[

I wonder how many other Networks would have done the same.

Chris.  :y


That is great news Zirk! 8-) 8-) 8-) 8-) :y

I must say I have been with Vodaphone ever since the eighties, and they have always looked after me with no bother at all 8-) 8-) ;) ;)
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TheBoy

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Re: £675 Bill from Vodafone. (Sorted, Result)
« Reply #22 on: 19 August 2009, 12:39:22 »
Quote
think not using the F word throught all the conversations probally helped.
More than you would know I suspect. Swearing and temper loss is admitting defeat in any dispute imho
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TheBoy

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Re: £675 Bill from Vodafone.
« Reply #23 on: 19 August 2009, 12:40:09 »
Quote
Quote
Well had a call from the VodaGirl again, due to the fact that I’ve hardly used the Card over time and I’ve been a long term Customer with them, the Management have decided to Scrap all the additional Data Usage charges for the period and Credit my account for July and August and just charge me the normal flat rate, Phew...What a result.!  :y

They have even reset the Data Counter for this month to 0, so I can start using the Card again for this month if I want to.  :y

I really can’t express how chuffed I am with this and was totally unexpected. :D

The VodaGirl was really helpful, don’t think I’m ever going to say a wrong word about Vodafone again.  :-[

I wonder how many other Networks would have done the same.

Chris.  :y


That is great news Zirk! 8-) 8-) 8-) 8-) :y

I must say I have been with Vodaphone ever since the eighties, and they have always looked after me with no bother at all 8-) 8-) ;) ;)
Can't grumble at voda personell as they have always been helpful to me. Its just coverage around here is woeful
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Dishevelled Den

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Re: £675 Bill from Vodafone. (Sorted, Result)
« Reply #24 on: 19 August 2009, 12:49:53 »
A great result Zirk - just shows what constructive communication can achieve. :y :y

Kudos to Vodafone all the same :y :y :y
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Mr Skrunts

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Re: £675 Bill from Vodafone. (Sorted, Result)
« Reply #25 on: 19 August 2009, 14:36:26 »
Great Result.  :y :y

For future use have they put a capped limit onit in case laddo sneaks of with the card. ;D ;D
« Last Edit: 19 August 2009, 14:36:51 by skruntie »
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Andy B

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Re: £675 Bill from Vodafone. (Sorted, Result)
« Reply #26 on: 19 August 2009, 15:04:40 »
Quote
...... think not using the F word throught all the conversations probally helped.

As short a temper I have, I never loose it when I'm in dispute with anyone, whether on the phone or in person over the counter, as soon as you do, you've lost! ...... I might be a bit forcefull though!  ::)  ::)
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Omegadoha, Desert Member

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Re: £675 Bill from Vodafone. (Sorted, Result)
« Reply #27 on: 19 August 2009, 19:12:01 »
Congratulations and well done. :y. Vodafone probably realise that your usage hasn't cost them hundreds of pounds and if they pursue it they will lose a customer.

But definately being polite, firm and persistent is the way to go.
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Re: £675 Bill from Vodafone. (Sorted, Result)
« Reply #28 on: 19 August 2009, 21:21:49 »
Great Result........ :y :y
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tunnie

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Re: £675 Bill from Vodafone. (Sorted, Result)
« Reply #29 on: 19 August 2009, 21:31:14 »
Quote
A better than expected result :y

To be honest, o2 have mostly been good to me as well, so can't grumble too much at them...

o2 are odd sometimes, their 'unlimited' internet bolt on, had in the small print 200mb cap which is pathetic, but apparently they scrapped that.

They do tend to have good customer services, i can't complain with my o2 contract.
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