11057
« on: 17 August 2011, 21:37:33 »
As a recovery driver, I see all sorts of problems when people haven't read the paperwork that goes with their cover.
First thing to check is exactly what they cover you for: you NEED national recovery, most of the local ones give you 10miles, which isn't enough to get you from one side of town to another.
Secondly, many of the cheaper ones will only give you one recovery, so if you breakdown late at night and have the car taken home(which you would), then they won't take the car to your garage. AA, RAC, GF, Britannia etc ALL give you the continuation.
Third, many of the cheaper ones will give you the run around about where the car goes; I waited nearly an hour last month whilst the member argued for his car being taken to the garage he'd used for over 30 years, as they insisted that there must be a garage closer than 25miles! Had another when the provider rang the member while I was recovering her car to tell her that if she had it taken home(as was the plan, she had a hospital appointment) rather than a garage(and demanded an invoice to prove it!) they would charge her £90 - twice what they were paying us!
NONE of them pay the specialist charges; that's winching out of ditches, getting an immobile car out of a multi-storey carpark, use of skates for a car stuck in park(you wouldn't want it just dragged up the bed would you?) etc etc.
If you expect a man with a van, tools and parts to turn up and fix it, then join the AA or RAC. And if they're really busy you may still end up with a contractor who will be setup more for recovery rather than repair. Although we will always look at it first! Don't forget that modern cars are not likely to be fixed with 'get you home bodges' as was possible with old cars!
It's not up to the driver where to take YOUR car! So try and have a rough idea at least.
All this means that there are a couple of providers that I wouldn't touch with a barge-pole! Just because you pay ABC insurance does NOT necessarily mean that they are the company that arranges the callout.
Hope this helps,
Nick