Omega Owners Forum

Chat Area => General Car Chat => Topic started by: raywilb on 03 January 2022, 22:13:01

Title: sat nav woe
Post by: raywilb on 03 January 2022, 22:13:01
i travelled down to Hampshire on the early hours of boxing day & although it wasnt my first trip I still need the satnav once i turn off the M3. It was bad weather all the way from Nth Yorks to reaching my destination & first of all the cars navigation packed up then a garmin i have wouldnt work to top it all google maps on my phone wasn,t very good. but in a lot of places the water as i drove through it, the waves i created were above the door windows so the weather i presumed was making sattelite reception to be poor. my cars sat nav is not behaving as it should, it keeps turning itself off & i get the DS logo in its place. it will switch on asking if i want to resume navigation. the cars instruction book has no " Fault check " pages & the dealer wants £99 to do a diagnostic check.  i also have been told to update maps that will take them 3 hrs.
Title: Re: sat nav woe
Post by: Doctor Gollum on 04 January 2022, 00:14:30
Is it still under warranty?
Title: Re: sat nav woe
Post by: raywilb on 04 January 2022, 00:34:53
Is it still under warranty?
  i doubt it , its on a 16 plate, less than 28k on the clock,
Title: Re: sat nav woe
Post by: Marks DTM Calib on 04 January 2022, 07:42:13
For info, rain and weather has minimal impact on GNSS signals (GPS, Glonass, Baidu, Galileo).

Does the car have a heated screen and/or heat reflective screen screem as this will impact GNSS reception for devices in the car.

When you say the incar nav struggled, was it failing to maintain position or simply could not route the car?
Title: Re: sat nav woe
Post by: Marks DTM Calib on 04 January 2022, 07:46:14
Also, have you tried entering your VIN on the website to see if there is a map update available as thye should be user installable

https://www.dsautomobiles.co.uk/services/connected-services/map-updates
Title: Re: sat nav woe
Post by: raywilb on 04 January 2022, 09:43:20
For info, rain and weather has minimal impact on GNSS signals (GPS, Glonass, Baidu, Galileo).

Does the car have a heated screen and/or heat reflective screen screem as this will impact GNSS reception for devices in the car.

When you say the incar nav struggled, was it failing to maintain position or simply could not route the car?
it constantly turned off then after a couple of minutes it came on again showing the DS logo ( as it does on initial start up ) then on to the satnav & asking me if i want to resume navigation - press yes - then continue. Then after a very short time it will go to the DS logo page as if i had just turned the ignition on . and yes it does have heated a screen.  could it just want up dating ??
Title: Re: sat nav woe
Post by: raywilb on 04 January 2022, 10:00:20
Also, have you tried entering your VIN on the website to see if there is a map update available as thye should be user installable

https://www.dsautomobiles.co.uk/services/connected-services/map-updates
 
did that too yesterday then again this morning  & got this response . { vehicle not eligble for updates }

Title: Re: sat nav woe
Post by: raywilb on 04 January 2022, 10:02:50
Also, have you tried entering your VIN on the website to see if there is a map update available as thye should be user installable

https://www.dsautomobiles.co.uk/services/connected-services/map-updates
 
did that too yesterday then again this morning  & got this response . { vehicle not eligble for online updates }
should be 
Title: Re: sat nav woe
Post by: Marks DTM Calib on 04 January 2022, 11:15:56
For info, rain and weather has minimal impact on GNSS signals (GPS, Glonass, Baidu, Galileo).

Does the car have a heated screen and/or heat reflective screen screem as this will impact GNSS reception for devices in the car.

When you say the incar nav struggled, was it failing to maintain position or simply could not route the car?
it constantly turned off then after a couple of minutes it came on again showing the DS logo ( as it does on initial start up ) then on to the satnav & asking me if i want to resume navigation - press yes - then continue. Then after a very short time it will go to the DS logo page as if i had just turned the ignition on . and yes it does have heated a screen.  could it just want up dating ??

That sounds more like a systme software stability issue than a navigation fault (the infotainment re-setting mid drive cycle), check the menus and see if there is a reset option, this will lose your personalisation (stored radio stations, phone pairing etc) but, is always the first thing to try. If this does it fix it then it probably needs a software update and this is where you need to play the 'not fit for purpose' card.

The other devices struggling will most likley be down to the heated screen attenuating the GNSS satellite signals.



Title: Re: sat nav woe
Post by: STEMO on 04 January 2022, 11:18:39
For info, rain and weather has minimal impact on GNSS signals (GPS, Glonass, Baidu, Galileo).

Does the car have a heated screen and/or heat reflective screen screem as this will impact GNSS reception for devices in the car.

When you say the incar nav struggled, was it failing to maintain position or simply could not route the car?
it constantly turned off then after a couple of minutes it came on again showing the DS logo ( as it does on initial start up ) then on to the satnav & asking me if i want to resume navigation - press yes - then continue. Then after a very short time it will go to the DS logo page as if i had just turned the ignition on . and yes it does have heated a screen.  could it just want up dating ??

That sounds more like a systme software stability issue than a navigation fault (the infotainment re-setting mid drive cycle).
I'm surprised at this as French cars' electrics are usually very reliable.
Title: Re: sat nav woe
Post by: Marks DTM Calib on 04 January 2022, 11:21:45
Also, have you tried entering your VIN on the website to see if there is a map update available as thye should be user installable

https://www.dsautomobiles.co.uk/services/connected-services/map-updates
 
did that too yesterday then again this morning  & got this response . { vehicle not eligble for online updates }
should be

Ok, so the map updates expire after 3 years, slightly surprised that they do not allow you to either purchase a subscription or download the most recent update that was available to the end of the subscription
Title: Re: sat nav woe
Post by: Marks DTM Calib on 04 January 2022, 11:22:35
For info, rain and weather has minimal impact on GNSS signals (GPS, Glonass, Baidu, Galileo).

Does the car have a heated screen and/or heat reflective screen screem as this will impact GNSS reception for devices in the car.

When you say the incar nav struggled, was it failing to maintain position or simply could not route the car?
it constantly turned off then after a couple of minutes it came on again showing the DS logo ( as it does on initial start up ) then on to the satnav & asking me if i want to resume navigation - press yes - then continue. Then after a very short time it will go to the DS logo page as if i had just turned the ignition on . and yes it does have heated a screen.  could it just want up dating ??

That sounds more like a systme software stability issue than a navigation fault (the infotainment re-setting mid drive cycle).
I'm surprised at this as French cars' electrics are usually very reliable.

You can just imagine how good the 'French' sourced software is when they struggle to get the basics of connecting two points together with a piece of copper wire  :y
Title: Re: sat nav woe
Post by: Marks DTM Calib on 04 January 2022, 11:34:40
Looks like a known issue on cars running early firmware:

https://www.ds4ownersclub.co.uk/threads/2016-ds4-info-satnav-screen-restart.3419/
Title: Re: sat nav woe
Post by: STEMO on 04 January 2022, 11:35:40
I swore I would never complain about French electrics again after owning my Alfa 166. Jesus, that was a laugh a minute  ;D
Title: Re: sat nav woe
Post by: biggriffin on 04 January 2022, 11:57:48
Will require a new memory card from dealer with latest maps or
https://www.ebay.co.uk/itm/294209961955?chn=ps&norover=1&mkevt=1&mkrid=710-134428-41853-0&mkcid=2&itemid=294209961955&targetid=1278447513107&device=m&mktype=&googleloc=1006886&poi=&campaignid=14727339348&mkgroupid=127909237815&rlsatarget=pla-1278447513107&abcId=9300672&merchantid=6995734&gclid=Cj0KCQiA_c-OBhDFARIsAIFg3ezUJSN_zdF7cSvjxMWETzPpwsKOu9MuN1WpRCGQ7sqw1SR70pogwbcaAtE4EALw_wcB
Title: Re: sat nav woe
Post by: Marks DTM Calib on 04 January 2022, 12:02:20
Will require a new memory card from dealer with latest maps or
https://www.ebay.co.uk/itm/294209961955?chn=ps&norover=1&mkevt=1&mkrid=710-134428-41853-0&mkcid=2&itemid=294209961955&targetid=1278447513107&device=m&mktype=&googleloc=1006886&poi=&campaignid=14727339348&mkgroupid=127909237815&rlsatarget=pla-1278447513107&abcId=9300672&merchantid=6995734&gclid=Cj0KCQiA_c-OBhDFARIsAIFg3ezUJSN_zdF7cSvjxMWETzPpwsKOu9MuN1WpRCGQ7sqw1SR70pogwbcaAtE4EALw_wcB

That wont fix this sadly, as the issue is the base software resetting after short periods of time (probably a memory leak), those are just the map files.  :y
Title: Re: sat nav woe
Post by: raywilb on 04 January 2022, 16:19:01
Will require a new memory card from dealer with latest maps or
https://www.ebay.co.uk/itm/294209961955?chn=ps&norover=1&mkevt=1&mkrid=710-134428-41853-0&mkcid=2&itemid=294209961955&targetid=1278447513107&device=m&mktype=&googleloc=1006886&poi=&campaignid=14727339348&mkgroupid=127909237815&rlsatarget=pla-1278447513107&abcId=9300672&merchantid=6995734&gclid=Cj0KCQiA_c-OBhDFARIsAIFg3ezUJSN_zdF7cSvjxMWETzPpwsKOu9MuN1WpRCGQ7sqw1SR70pogwbcaAtE4EALw_wcB

That wont fix this sadly, as the issue is the base software resetting after short periods of time (probably a memory leak), those are just the map files.  :y
  I first got a quote from a DS Dealer & that was £99 to get a diagnosis then the cost on top to fix any issues. they want it for a day & have offered  me a courtesy car for £10 . but appointment is on the 13th. however Evans Halshaw can fit me in on Friday 7th . £20 for diagnostics then if only an update needed £120.
Title: Re: sat nav woe
Post by: Marks DTM Calib on 05 January 2022, 09:20:58
Easy decision then, shame its a Pendragion group dealer (as they are universally shite)
Title: Re: sat nav woe
Post by: STEMO on 05 January 2022, 10:50:25
Easy decision then, shame its a Pendragion group dealer (as they are universally shite)
Yep. Bought a captur for wifey from EH, the sat nav required an upgrade for full postcode entry. They said they couldn't do it because their firewall would not allow their systems to download it. Harratts Renault did it for me and, consequentially, got all future servicing and MOT work.
Title: Re: sat nav woe
Post by: Rangie on 05 January 2022, 11:27:58
I swore I would never complain about French electrics again after owning my Alfa 166. Jesus, that was a laugh a minute  ;D



Alfa Romeo make some beautiful looking cars always fancied one, but have always been put off by other owners experiences with them.
Title: Re: sat nav woe
Post by: Andy B on 05 January 2022, 11:28:45
...
Yep. Bought a captur for wifey .....

what did she do to deserve that?  ::) ;) ;)
Title: Re: sat nav woe
Post by: STEMO on 05 January 2022, 11:53:47
...
Yep. Bought a captur for wifey .....

what did she do to deserve that?  ::) ;) ;)
Pre reg, Andy. List price £18000, we got it for £12700 with seven miles on it.
Title: Re: sat nav woe
Post by: Andy B on 05 January 2022, 11:57:07
...
Yep. Bought a captur for wifey .....

what did she do to deserve that?  ::) ;) ;)
Pre reg, Andy. List price £18000, we got it for £12700 with seven miles on it.
It doesn't matter how much Steve ..... it's a Renault Captur!  ;D ;D Sister in law has a hybrid Captur
Title: Re: sat nav woe
Post by: YZ250 on 08 January 2022, 12:53:41
For info, rain and weather has minimal impact on GNSS signals (GPS, Glonass, Baidu, Galileo).

Does the car have a heated screen and/or heat reflective screen screem as this will impact GNSS reception for devices in the car.

When you say the incar nav struggled, was it failing to maintain position or simply could not route the car?
it constantly turned off then after a couple of minutes it came on again showing the DS logo ( as it does on initial start up ) then on to the satnav & asking me if i want to resume navigation - press yes - then continue. Then after a very short time it will go to the DS logo page as if i had just turned the ignition on . and yes it does have heated a screen.  could it just want up dating ??

That sounds more like a systme software stability issue than a navigation fault (the infotainment re-setting mid drive cycle), check the menus and see if there is a reset option, this will lose your personalisation (stored radio stations, phone pairing etc) but, is always the first thing to try. If this does it fix it then it probably needs a software update and this is where you need to play the 'not fit for purpose' card.

The other devices struggling will most likley be down to the heated screen attenuating the GNSS satellite signals.

Agree with Mark on both points above. My daughter had a Peugeot with a heat reflective screen which prevented her Tom Tom from seeing satellites. I plugged an additional aerial in the back of it and placed it on the dash by the black dotted area right in the bottom corner of the screen. It worked fine after that.  :y
The inbuilt system shutting down and rebooting (hence the DS logo appearing) must be a system software issue.
Title: Re: sat nav woe
Post by: TheBoy on 09 January 2022, 11:22:31
I see a few older Hondas with Satnav are having clock troubles since rolling into 2022, with clocks reseting to 2002.  Though that software glitch smacks of the same signed integer overflow that killed many MS Exchange servers on New Years Day.

My Jag clock is safe from such things, seeing as has no option to automatically sync the time with anything  >:(
Title: Re: sat nav woe
Post by: Kevin Wood on 09 January 2022, 17:26:40
I see a few older Hondas with Satnav are having clock troubles since rolling into 2022, with clocks reseting to 2002.  Though that software glitch smacks of the same signed integer overflow that killed many MS Exchange servers on New Years Day.

My Jag clock is safe from such things, seeing as has no option to automatically sync the time with anything  >:(

.. and if it's anything like mine, can't keep time reliably anyway. ;D
Title: Re: sat nav woe
Post by: STEMO on 09 January 2022, 17:30:10
I see a few older Hondas with Satnav are having clock troubles since rolling into 2022, with clocks reseting to 2002.  Though that software glitch smacks of the same signed integer overflow that killed many MS Exchange servers on New Years Day.

My Jag clock is safe from such things, seeing as has no option to automatically sync the time with anything  >:(

.. and if it's anything like mine, can't keep time reliably anyway. ;D
Time is merely a concept invented to enslave human beings.
Title: Re: sat nav woe
Post by: TheBoy on 09 January 2022, 18:34:15
I see a few older Hondas with Satnav are having clock troubles since rolling into 2022, with clocks reseting to 2002.  Though that software glitch smacks of the same signed integer overflow that killed many MS Exchange servers on New Years Day.

My Jag clock is safe from such things, seeing as has no option to automatically sync the time with anything  >:(

.. and if it's anything like mine, can't keep time reliably anyway. ;D
As a member of a few Shag forums, I'm told there are these big shiny establishments called "dealers" that will set the time for you for a very reasonable £130ph
Title: Re: sat nav woe
Post by: Doctor Gollum on 09 January 2022, 19:30:50
I see a few older Hondas with Satnav are having clock troubles since rolling into 2022, with clocks reseting to 2002.  Though that software glitch smacks of the same signed integer overflow that killed many MS Exchange servers on New Years Day.

My Jag clock is safe from such things, seeing as has no option to automatically sync the time with anything  >:(

.. and if it's anything like mine, can't keep time reliably anyway. ;D
As a member of a few Shag forums, I'm told there are these big shiny establishments called "dealers" that will set the time for you for a very reasonable £130ph
Is that per hour for a 12 hour clock or a 24 hour one?
Title: Re: sat nav woe
Post by: Marks DTM Calib on 10 January 2022, 07:37:58
I see a few older Hondas with Satnav are having clock troubles since rolling into 2022, with clocks reseting to 2002.  Though that software glitch smacks of the same signed integer overflow that killed many MS Exchange servers on New Years Day.

My Jag clock is safe from such things, seeing as has no option to automatically sync the time with anything  >:(

.. and if it's anything like mine, can't keep time reliably anyway. ;D
As a member of a few Shag forums, I'm told there are these big shiny establishments called "dealers" that will set the time for you for a very reasonable £130ph

In Kevins case it needs a BCM update to address the minute loss issue
Title: Re: sat nav woe
Post by: STEMO on 10 January 2022, 07:43:06
Just gaffer tape a £2.99 Chinese digital clock over the jag one, they somehow manage to keep perfect time  ;D
Title: Re: sat nav woe
Post by: TheBoy on 10 January 2022, 10:40:18
Just gaffer tape a £2.99 Chinese digital clock over the jag one, they somehow manage to keep perfect time  ;D
That would cost me £5.98, as it has 2 in the front, a mechanical/analogue type and a digital one.  No idea why.

But the Shag forums say only a dealer could attach a poundland clock, the only thing an owner is allowed to do is polish it.
Title: Re: sat nav woe
Post by: ronnyd on 10 January 2022, 15:59:20
My alleged cheap and nasty Vectra clock updates and works perfectly. :P  ;D
Title: Re: sat nav woe
Post by: TheBoy on 11 January 2022, 09:08:01
My alleged cheap and nasty Vectra clock updates and works perfectly. :P  ;D
For a car launched in 2010, its a bit crap that it can't even set the time itself, isn't it.

My fellow Jag forum acquaintances think I'm being picky, because their dealer does it for them every time it goes in for a service/repair/tyre/whatever.
Title: Re: sat nav woe
Post by: Andy B on 11 January 2022, 09:54:30
My alleged cheap and nasty Vectra clock updates and works perfectly. :P  ;D
For a car launched in 2010, its a bit crap that it can't even set the time itself, isn't it.

My fellow Jag forum acquaintances think I'm being picky, because their dealer does it for them every time it goes in for a service/repair/tyre/whatever.

My ML's clock is a stand alone clock too ... you even have to tell it to go to GMT or BST
Title: Re: sat nav woe
Post by: Sir Tigger KC on 11 January 2022, 10:32:21
I was mightily impressed when I realised my Omega's clock changed from GMT to BST and vice versa automatically and thought I'd arrived!  :y

None of the cars I have had since do this, so I'm obviously backsliding in life.  :-\      ;D
Title: Re: sat nav woe
Post by: STEMO on 11 January 2022, 11:04:11
All Vauxhalls do it, the ones I've owned anyway.
Title: Re: sat nav woe
Post by: TheBoy on 11 January 2022, 11:12:21
My alleged cheap and nasty Vectra clock updates and works perfectly. :P  ;D
For a car launched in 2010, its a bit crap that it can't even set the time itself, isn't it.

My fellow Jag forum acquaintances think I'm being picky, because their dealer does it for them every time it goes in for a service/repair/tyre/whatever.

My ML's clock is a stand alone clock too ... you even have to tell it to go to GMT or BST
Yeah, crap ain't it.

I've not had a car since the early 90s that can't sync the clock, except JLRs premium saloon launch in 2010.  Progress.