Omega Owners Forum

Chat Area => General Car Chat => Topic started by: tunnie on 11 September 2015, 18:42:03

Title: Always good service from AGP, even when it goes wrong!
Post by: tunnie on 11 September 2015, 18:42:03: I rang AGP to order a pair of Meyle rear shocks for my 2.2, but these would be 3 weeks at least, none in the country! AGP rang back a short time later with a recommendation: MaxTrac, for a similar price, not personally heard of these but AGP advised these were slightly better quality than Meyle. They had just started distributing them, but all feedback has been good. Always great service from AGP, so went on their recommendation.

Rear shocks arrived today, 9am, only ordered them yesterday afternoon! They were not sent direct from AGP, but direct from manufacture.

Sadly they did not really package them that well, they were just the shock boxes taped down the middle, not much on the ends. The result? One missing shock! :(

So on the phone to AGP, 30 mins after they shut. But they picked up!

Me - "Shocks I just ordered, one was missing due to poor packaging."
AGP - "Very sorry about that sir, let me speak to the suppliers"
Me - "Thanks"

[60 seconds later]

AGP - "A new shock will be with you Tuesday, really sorry about that, we usually double box them"

So not the weekend I planned, but as always great service from AGP team :y :y

The shock that did arrive does look good quality, just shame missing one and the not so good packaging....

(https://dl.dropboxusercontent.com/u/803897/Omega/Suspension/20150911_163113132_iOS.jpg)
Title: Re: Always good service from AGP, even when it goes wrong!
Post by: RobG on 11 September 2015, 19:09:59: Quote
MaxTrac
All components are made to OE spec & quality
Title: Re: Always good service from AGP, even when it goes wrong!
Post by: tunnie on 11 September 2015, 19:13:33: Quote from: RobG on 11 September 2015, 19:09:59
Quote
MaxTrac
All components are made to OE spec & quality

Thanks Rob, yes AGP said the same :y

With OOF discount, less than £50 the pair :)
Title: Re: Always good service from AGP, even when it goes wrong!
Post by: TheBoy on 11 September 2015, 21:01:30: I had a picking error from AGP a few months ago. Annoying, but it happens. However, they promptly and efficiently resolved it :y
Title: Re: Always good service from AGP, even when it goes wrong!
Post by: biggriffin on 11 September 2015, 21:31:39: Do they come with a fitting kit,?
Title: Re: Always good service from AGP, even when it goes wrong!
Post by: tunnie on 11 September 2015, 21:54:21: Quote from: biggriffin on 11 September 2015, 21:31:39
Do they come with a fitting kit,?

Yup :y

No need to buy GM kit I did previously. :(

I'll probably stick with GM kit and keep these as spares
Title: Re: Always good service from AGP, even when it goes wrong!
Post by: 05omegav6 on 11 September 2015, 22:52:57: Quote from: tunnie on 11 September 2015, 21:54:21
Quote from: biggriffin on 11 September 2015, 21:31:39
Do they come with a fitting kit,?

Yup :y

No need to buy GM kit I did previously. :(

I'll probably stick with GM kit and keep these as spares
Comparison pics please... ;)
Title: Re: Always good service from AGP, even when it goes wrong!
Post by: tunnie on 11 September 2015, 23:37:03: Will do, post up when I change them over. But bear in mind the GM ones will have been fitted for around a month now
Title: Re: Always good service from AGP, even when it goes wrong!
Post by: 05omegav6 on 12 September 2015, 11:55:23: Quote from: tunnie on 11 September 2015, 23:37:03
Will do, post up when I change them over. But bear in mind the GM ones will have been fitted for around a month now
I suspect that two year old GM mounts will still be more substantial than the ones supplied ;)