Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Greenbay packer]

Ordered a cat-back exhaust system from eternalcar on eBay after reading the recommendations on here, but despite the excellent delivery communications and fast delivery the packaging was awful and I can't say I'm pleased with the product inside.  No attempt had been made to tape around the long box and only a stingy amount of ordinary selotape had been used, so not surprisingly the box had split open.  There was some additional tape on it, saying 'packaging mended by GLS depot', but this repair had been equally feeble.  The Parcel Force delivery man said it was the worst packaging he had seen and it shouldn't have been sent or accepted for delivery in that condition.  As we could both see several dents in the backbox where the packaging was open he marked it as delivered damaged.






Opening the package it didn't get much better.  The backbox has at least six dents in it, most, but not all in the exposed upper side.  Not the end of the world if that was the only issue, but it wasn't.  The twin pipes are both bent at the ends (one looks ok in the photo, but its far from being round), and the welds around the pipes are poor - very thin and likely to corrode quickly (they're like this on the centre sections too).  Also, the tail pipe is a much smaller diameter than I'm used to on an Omega exhaust, only 1 3/4", not 2 1/8".










Did it get any better?  Not really.  The seam on one of the centre mufflers is awful, both pipes to the back box are bent and, worst of all, the mating face to one of the front sections is torn.  All parts are scratched to pieces as if they've been kicking around the warehouse for years.













What I'd like to know from those of you who have had Eternal systems before is do they always come like this or have I just been unlucky?  One or two of the issues mentioned wouldn't have been too bad considering the price, but overall the system seems pretty poor quality to me and doesn't give much confidence when it comes to ease of fitting and durability.  Should I send it back?

[tunnie]

Looks like that has been in a battle with the courier, I ordered cat back from Eternal recently. Box was a bit bashed up, but the exhaust was fine. I'd send those photos too them and see what they say 

[flyer 0712]

I to had an exhaust from them..ok ends of pipes were bent out of shape and hanging brackets were bent...so yes that was annoying but the quality was good and it fitted very well......yours looks as if it was faulty from the factory with the piece missing from the flange and the weld on the box is diabolical....I would contact them and send them the pics you have and surely they must be able to see that it was not factory inspected before delivery and also that the delivery person could have been hannibal and his herd of elephants and it was trampled on......was there a delivery label on the parcel with an address of.....High town Road ...Luton  Beds...because that is what mine had on it with their phone number i believe....

[Lazydocker]

You've been unlucky. I'll bet £1 that they send a complete replacement 

[GastronomicKleptomaniac]

MrsGK says "the QC guy must have been off that day"... that's abysmal!

[dbug]

Christ thats bad - as said send them pics, that condition is certainly unacceptable!

I've had a couple of systems from Eternal, and have to say they arrived quickly and undamaged.  Cartons were properly taped and arrived undamaged, plus all pipe ends were well wrapped in bubble wrap securely taped to pipes - a pain to get off but protected ends from damage.

Either their packaging/quality has gone downhill or you have been extremely unlucky - either way complain loudly 

[baggers]

Is all that damage really just from postage, very much doubt it.

[Marks DTM Calib]

Send them pics and info and they will send another 

If your lucky you may get to keep the original as a backup for the future.

[Greenbay packer]

Is all that damage really just from postage, very much doubt it.

Some of the faults like the mid section seam damage and the tear on the mating surface can't have been done in the post.  Neither can the pretty crap welding!

[Lazydocker]

Is all that damage really just from postage, very much doubt it.

Some of the faults like the mid section seam damage and the tear on the mating surface can't have been done in the post.  Neither can the pretty crap welding!

As we have all said, contact them and send pictures. There's a reason we have fitted loads of these exhausts on here and the images you have shown are not typical of the quality from them.

[Greenbay packer]

Thanks for the replies.  Now I know they're usually better than this I'll get in touch with Eternal and see what they say.

Sorry if the pictures disappeared for a while - I moved them from my bucket to a folder in Photobucket whch I've now found I shouldn't have done.

[Kevin Wood]

In would say the packaging is fairly typical but they normally fare better than that. The exhaust clearly had some issues before it was sent, though, as said. I'd argue for a replacement.

[Andy H]

Is all that damage really just from postage, very much doubt it.

Some of the faults like the mid section seam damage and the tear on the mating surface can't have been done in the post.  Neither can the pretty crap welding!

Maybe I have missed something looking at the pictures on my phone - what's wrong with the welding ? 

[Jukeboxnut]

I've just ordered one from them for my estate, it's due to arrive next week, hope it is better than the one you have just received.  Have to wait and see.

[Carfix]

I ordered an Eternal exhaust a couple of weeks ago via ebay for my V6 Elite.

Initially they "lost the order" but that was quickly sorted out by using the ebay message service to their "customer service" and the replacement came arrived within 48 hours.

The outer packaging looked similar to yours (a sort of coffin shape) but the box had more parcel tape to keep it together. The exhaust itself was well protected by plenty of thick paper padding and bubble wrap and tape.

The only "damage" I could see was to the ends of a few tubes which needed reforming using pliers. The hangers and welding of the clamshells and rear box with double tail pipes looked ok to me.

I have now fitted the system which was easy (apart from the usual sheared of studs at the catalyst to the old centre section pipes). It hangs well on the car, no leaks and sounds ok. I have fitted a couple of stainless exhaust tips to jazz it up a bit.

Only time will tell if it is durable but for the price it was a bargain?