The whole system is crap, totally rubbish. I run 2 businesses, and waste countless hours sorting out their mistakes.
I calculated my last years PAYE/NI and paid it. I obviously check it several times ( how much ?
), but its correct, so I pay it. They then send me a letter saying I have paid £344 too much.
I have a letter from them with 3 figures and the total at the bottom. The total does not add up to the sum of the previous figures.
Despite having been registered for several years with them, their crap system refused to accept my password, so I had to re-apply ( which means my returns might be late so they can levy a fine ). 4 times they got it wrong, and it was only after I wrote a shitty letter to them that they sorted it out. Well sort of, they are trying to hit me for fines for late filing, even tho it was their fault. I got a phone call recently from one of their people trying to claim this, who was not able to pronounce the name of my company. I ask you who can't pronounce Tardis Properties ?. That is the calibre of who they are hiring, who will get an inflation linked pension when they finish (screwing up
) .
I believe the situation is : income from tax/NI is stationary, due to unemployment etc, it will only go down. So they have to get other ways of screwing us. They do not do as their rules suggest as far as sorting out problems, there is some sort of hidden agenda as regards hitting you for a fine for late returns etc. And the software mistakes keep re-occuring year after year, so the programmers are crap.
The whole system is rubbish, it need tearing down, those at the top sacked, and rebuilt. Oh I nearly forgot all programmers who worked on the original implementation should be banned from ever working again on goverment contracts.
Ken