Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: pscocoa on 27 September 2013, 12:21:02
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My father died in March. Several calls to them to sort out account. They never followed up. In August almost 6 months after his death they make a refund to executor.
Now they have issued bills on line to an account that has been closed and only reason I checked on line is to look a state of closed account after refund cheque arrived. In March I asked for a new account in my name which they said had been done - but they have never issued a bill and prevented me entering meter readings on line.
They now say I have no account!!
Time to switch I think - but then Eon tell me I am better off with Npower on cost basis!!
WTF.
Have told Npower to write off the bills in my dad's executor's name.
I am afraid we cannot do that.
Ok what is your name please I am taking this to Watchdog.
Oh - would you settle for something less than full write off.
No.
We will refer it and get back to you.
WTF
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Sorry admin - please move to Gen Chat
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Sorry to hear this is still causing issues... They need a rocket up the arse if you ask me :-X
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Ahh, German efficiency at work again. :o :o :o :o