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[05omegav6]

Take The SLady bitshorpe Incident, as an example... The issue wasn't my blind faith in the wordfilter but rather the immediate side effect of not being able to modify the post to correct the vocabulary.

Had I previewed the post, noone would be any the wiser, but I knew what I had typed and so pressed Post mollycoddled in the assumption that the word filter would do its thang

Is it my fault that I typed it? Clearly.
Could I have reasonably expected the filter to pick it up? Yes.
Having just posted, could I have reasonably expected to be able to edit it? Yes.

With that in mind, with whom does the fault lie? Operator? Programmer? Both?

Working on the basis that both Operator and Programmer are Human, and therefore falible, the Programmer can only fix bugs as they arise, for example when the Opertator does summat unexpected, usually without thinking.

You're mission, should you wish to accept it, is to try and work out what, exactly, the Operator did to expose the glitch... Good luck

[Taxi_Driver]

Who put the system in place? Typical IT tech expecting everyone else to know what they know. Understand what they understand. They are counter staff. They deal will people. Not some half baked till system done on the cheap.

I put the system in, lock stock and barrel. The expectation is that the staff will not know why something goes wrong, but what they were doing when it went wrong. That's not an IT skill.

Flip it around, they sell (rather nice) watches amongst other things. If I bought one and it went wrong whilst I was doing something with it, its reasonable to expect that, whilst I wouldn't understand what had broken, I would know what I was doing when I broke it. IMHO anyway.

As for "on the cheap", cost isn't the factor here (within reason, including the industry standard (for his line of business) product at £16k per shop to buy, plus £700pm support contract). The reasons for me writing it is because nothing else as an integrated solution for stock control and performance reporting exists.

Probably randomly pressing buttons, so they havent a clue what they did 

Im sure you must see it when you food shopping for example, i know i have.
Item wont scan, so operator tries entering the barcode manually, till still wont have it....so calls supervisor over, supervisor tries and what looks like to me, randomly pressing buttons, gives up, puts the supervisor key in the till, whacks a few more buttons and item goes thro as 'misc item'. So, ok, im happy as im on my way, but if the supervisor keeps doing that....thats buggered the stock inventory up 

[cem_devecioglu]

Who put the system in place? Typical IT tech expecting everyone else to know what they know. Understand what they understand. They are counter staff. They deal will people. Not some half baked till system done on the cheap.

I put the system in, lock stock and barrel. The expectation is that the staff will not know why something goes wrong, but what they were doing when it went wrong. That's not an IT skill.

Flip it around, they sell (rather nice) watches amongst other things. If I bought one and it went wrong whilst I was doing something with it, its reasonable to expect that, whilst I wouldn't understand what had broken, I would know what I was doing when I broke it. IMHO anyway.

As for "on the cheap", cost isn't the factor here (within reason, including the industry standard (for his line of business) product at £16k per shop to buy, plus £700pm support contract). The reasons for me writing it is because nothing else as an integrated solution for stock control and performance reporting exists.

there are, but the license fees are astronomical (6 digit in US$) and you always have to connect to a remote server.. ridiculous prices imo..


and when something goes wrong they send you a specialist who can interpret nothing

[jimbobmccoy]

The stock management side isn't normally the hard part to fulfil-it's getting a system that can report usefully that's the trick. Most decent management systems expect you to have 3rd party software to deal with the reporting, but the costs wrack up quickly-especially as you're only wanting to analyse on data you already have!

With access to the DB you can pull info out and report with your own queries-or dumping in to another DB you've built to run reports off-but if you're doing this then you'd do what TB has done and build the whole thing!!

I quite like clikview as a third party option though, free trial download If you ever fancy a play.

[aaronjb]

Saw this today and was reminded of this thread (esp. the "stupid user" part)