221
« on: 15 August 2011, 19:04:40 »
Had my 2010 '10' (Yes just a year old) Astra Van into my local dealer 2 times in the last month for a sticking calliper, first time I'm told it's tracking, second time I'm told it's tracking again, I then kicked up and said it's not so you sort the calliper, they say ok, if we take the calliper apart we'll charge you, the van is still under warranty until 2013 so that's a no go, I then said how do you know it's the tracking, to my amazment the qualified mechanic (Sorry technician) said to me "Well we don't know, but it's just what we assume to be the problem". So they wouldn't sort the calliper, or investigate my smoking on start up issue.
Anyway I take it to a different dealer this morning (FG Barnes), drop it off, about 20 miles away, go home, get a call expecting the same scenario, but I get "Hello Mr.B****, we've replaced you're passenger side calliper under warranty, although there is still a braking imbalance somewhere, so we're going to source this problem and rectify it, and we'll check first thing in the morning for your smoking issue as the van is still warm at the minute, is that ok or do you need your vehicle for this evening" Now that is what I call good service!
Everyone just a quick note, avoid Caffyns like the plauge if you can!