Omega Owners Forum
Chat Area => General Car Chat => Topic started by: Andy B on 19 January 2016, 13:20:39
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Went to my Merc yesterday and it was kneeling down on the FOS :( Turned the key & it immediately lifted back up .... :-\ Not what I wanted to see. Drove down the road and back & then parked up. Tea time it'd sunk again ........... :'( :'(
I priced up today as a worse case scenario ie complete new strut (they only do the complete assembly, though just the bag seems available as an after market part :-\) & fitting at Mercedes.
Brand new strut ....... £800 something + vat :o :o :o :o :o
or Mercedes exchange unit ....... £550 +vat (plus old unit) :o :o :o
plus 2.2 hours at £100 +vat :o :o
= near enough £grand for an exchange unit fitted ???
makes the C3 'stat sound quite reasonable!
I'm exploring the alternatives ;D ;D
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I'm sorry to hear this Mr Beanz.
It seems as though they all let go around five ....six .....seven years old.
Mercedes wanted about £1100 to fix one corner of mine. :'(
An independent sorted it for about £600 from memory.
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I'm sorry to hear this Mr Beanz.
It seems as though they all let go around five ....six .....seven years old.
Mercedes wanted about £1100 to fix one corner of mine. :'(
An independent sorted it for about £600 from memory.
which is the rough price we came to over the phone talking to service desk. I have a £1000 could spend on it, but would be really upset if I had to. I have this link http://regeneracja-airmatic.pl/mercedes-r-klasa-w251-2006/ which on the face of it looks good. But Poland is a long way away if there's a problem :-\ I'll arrange a visit to an indie ;)
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What freaked me out was the fact that the other three airbags were exactly the same age. ::)
If one airbag goes tits up then.......... :D
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If one airbag goes tits up then.......... :D
Shhhhh!!!! :-X
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Diy :-\
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Only well-off folk such as Andy, Opti and Tilbo can afford to run such marques. It's only money. :)
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Couls you change them for conventional aftermarket units; spax, koni etc?
Probably still wouldnt see change from a grand but at least the other 3 corners are safe... :o
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Diy :-\
Possibly ...... how hard can it be ::)
but I do find I'm getting lazier & lazier :-[, especially if it involves lying in the wet .... not so bad once I get going ::)
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Only well-off folk such as Andy, Opti and Tilbo can afford to run such marques. It's only money. :)
I wish ::) ::) though being mortgage free helps :y
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Couls you change them for conventional aftermarket units; spax, koni etc?
Probably still wouldnt see change from a grand but at least the other 3 corners are safe... :o
been in work all day ...... doing as little as possible ::) .... so not looked, but have to say that I do like the ride on air and it means it's always level when towing. I suspect that the electrickery would object to not being able to see the Airmatic
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Couls you change them for conventional aftermarket units; spax, koni etc?
Probably still wouldnt see change from a grand but at least the other 3 corners are safe... :o
been in work all day ...... doing as little as possible ::) .... so not looked, but have to say that I do like the ride on air and it means it's always level when towing. I suspect that the electrickery would object to not being able to see the Airmatic
I thought you were an electricial ??? :-\
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I thought you were an electricial ??? :-\
Only to a degree ;) .......... plus I'd need STAR (MB's Tech II) to tell the car that it no longer had Airmatic
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I thought you were an electricial ??? :-\
Only to a degree ;) .......... plus I'd need STAR (MB's Tech II) to tell the car that it no longer had Airmatic
That might get complicated as non airmatic will almost certainly have air assisted rear springs plus standard shocks :-\
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Are these not the struts which have the seal set at the top which fails, I seem to recall MB doing a seal kit for them?
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I thought you were an electricial ??? :-\
Only to a degree ;) .......... plus I'd need STAR (MB's Tech II) to tell the car that it no longer had Airmatic
That might get complicated as non airmatic will almost certainly have air assisted rear springs plus standard shocks :-\
Now you've said that ...... you're right
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Are these not the struts which have the seal set at the top which fails, I seem to recall MB doing a seal kit for them?
:-\ I asked MB parts if they did other than the full strut eg just the bag. He didn't mention a seal kit. From what indies on the MB forum say, it tends to be the bag that punctures :-\
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Cant you use a puncture repair kit ;D ;D
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Cant you use a puncture repair kit ;D ;D
Good idea ;D ;D
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Is this site any help? https://aerosus.co.uk/mercedes/r-class-w251.html (https://aerosus.co.uk/mercedes/r-class-w251.html)
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Is this site any help? https://aerosus.co.uk/mercedes/r-class-w251.html (https://aerosus.co.uk/mercedes/r-class-w251.html)
Quite sensible prices there :y :y
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Is this site any help? https://aerosus.co.uk/mercedes/r-class-w251.html (https://aerosus.co.uk/mercedes/r-class-w251.html)
Quite sensible prices there :y :y
And a two year guarantee so must be reasonable quality.
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Is this site any help? https://aerosus.co.uk/mercedes/r-class-w251.html (https://aerosus.co.uk/mercedes/r-class-w251.html)
Quite sensible prices there :y :y
And a two year guarantee so must be reasonable quality.
Thanks. I'd not seen that site :y :y
It'll be Friday before I get a chance to have a look.
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Have a look for discussions about fixing Range Rover P38 air suspension.
Owners of older Range Rovers were not squeamish about fitting non standard suspension components and that encouraged aftermarket manufacturers. Some of those manufacturers now sell parts for Mercedes.
I don't have any personal experience of any of these suppliers - you will have to make your own mind up about the quality of what is on offer....
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Those prices certainly make diy a viable option, even if it's to get the car working and sold ;)
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Those prices certainly make diy a viable option, even if it's to get the car working and sold ;)
I do like the car ....... but as implied, if one has gone, there are another 3 the same age :(
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Have a look for discussions about fixing Range Rover P38 air suspension.
Owners of older Range Rovers were not squeamish about fitting non standard suspension components and that encouraged aftermarket manufacturers. Some of those manufacturers now sell parts for Mercedes.
I don't have any personal experience of any of these suppliers - you will have to make your own mind up about the quality of what is on offer....
The non-standard suspension components made aftermarket for the P38 in my experience were BETTER than the originals and some had life-time guarantees. Can't think of the name now (its a while since I fought with said air-bags) but ARNOT rings a bell :-\
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Those prices certainly make diy a viable option, even if it's to get the car working and sold ;)
I do like the car ....... but as implied, if one has gone, there are another 3 the same age :(
If its anything like Land rover air suspension be careful with the pump,leaky Bags on the Discovery 2 were often followed by a knackered pump from trying to keep it up :-\
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Those prices certainly make diy a viable option, even if it's to get the car working and sold ;)
I do like the car ....... but as implied, if one has gone, there are another 3 the same age :(
If its anything like Land rover air suspension be careful with the pump,leaky Bags on the Discovery 2 were often followed by a knackered pump from trying to keep it up :-\
That's exactly what Mercedes said, but apart from Monday when it was driven for a few miles to collect SWMBO & her C3, it's been sat (low) on my drive. Thanks for the thought though :y
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Have a look for discussions about fixing Range Rover P38 air suspension.
Owners of older Range Rovers were not squeamish about fitting non standard suspension components and that encouraged aftermarket manufacturers. Some of those manufacturers now sell parts for Mercedes.
I don't have any personal experience of any of these suppliers - you will have to make your own mind up about the quality of what is on offer....
The non-standard suspension components made aftermarket for the P38 in my experience were BETTER than the originals and some had life-time guarantees. Can't think of the name now (its a while since I fought with said air-bags) but ARNOT rings a bell :-\
Thanks Jason, a lad on a Merc forum suggested them too :y
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The pump itself is a doddle to refurbish. Its literally a piston & ring in a cylinder. The piston ring gets worn out due to over use and looses compression. For Land Rovers at least, you can buy a refurb kit at about £30, so they should be available for Mercs :-\ :-\ :-\
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...... you can buy a refurb kit at about £30, so they should be available for Mercs :-\ :-\ :-\
I don't know, but I wouldn't bet on it ;)
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The pump itself is a doddle to refurbish. Its literally a piston & ring in a cylinder. The piston ring gets worn out due to over use and looses compression. For Land Rovers at least, you can buy a refurb kit at about £30, so they should be available for Mercs :-\ :-\ :-\
Worth looking at. :y
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Its highly likely there the same manufacturer given neither Merc nor Land Rover make suspensions components
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The pump itself is a doddle to refurbish. Its literally a piston & ring in a cylinder. The piston ring gets worn out due to over use and looses compression. For Land Rovers at least, you can buy a refurb kit at about £30, so they should be available for Mercs :-\ :-\ :-\
Similar system on my last Jag (X350) - Jag don't do refurb kits only a new compressor at £350. However Audi do a refurb kit @£25 - the compressors being same make and model. Reasonably easy to remove compressor and refurb.
Worth googling compressor model number & see if it throws up a refurb kit ;)
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The pump itself is a doddle to refurbish. Its literally a piston & ring in a cylinder. The piston ring gets worn out due to over use and looses compression. For Land Rovers at least, you can buy a refurb kit at about £30, so they should be available for Mercs :-\ :-\ :-\
Similar system on my last Jag (X350) - Jag don't do refurb kits only a new compressor at £350. However Audi do a refurb kit @£25 - the compressors being same make and model. Reasonably easy to remove compressor and refurb.
Worth googling compressor model number & see if it throws up a refurb kit ;)
Goes to show there's two sides to every part number. :y Land Rover in particular have the most incredible, comprehensive spares availability I've ever seen, and at bleeding cheap prices, too. Here's hoping you get sorted soon. :)
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If only it was a simple as a compressor that's failed.
I'll photo that side tomorrow, it looks like one of these slammed to ground Yank Tanks ... but just on one corner ;D
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Have you narrowed down the fault yet? Still unsure if it's bag, or something else, yes? You've probably been googling 'airmatic' left right and centre, but I did find this forum thread which may be of some help.. they do reference a failed relay, though I'd imagine two wheels/all four would fail in such an instance.
http://mbworld.org/forums/s-class-w220/243997-air-matic-failed.html (http://mbworld.org/forums/s-class-w220/243997-air-matic-failed.html)
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Have you narrowed down the fault yet? ....
Not yet, work has got in the way. I only noticed it Monday morning, busy the rest of the day, Monday late afternoon it'd gone back down. In work Tues Wed & today 8 till 8 so not even looked under the wheel arch ;) ;)
..... and thanks for the link :y :y
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I suppose, stupidly low-tech as it may sound, some soapy solution may help.
...and now the punchline...
and then you could use some on your suspension, too.
Boom. boom.
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I suppose, stupidly low-tech as it may sound, some soapy solution may help.
...and now the punchline...
and then you could use some on your suspension, too.
Boom. boom.
Oooer! ;) ;)
That was actually part of my diag plan :y
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The pump itself is a doddle to refurbish. Its literally a piston & ring in a cylinder. The piston ring gets worn out due to over use and looses compression. For Land Rovers at least, you can buy a refurb kit at about £30, so they should be available for Mercs :-\ :-\ :-\
Similar system on my last Jag (X350) - Jag don't do refurb kits only a new compressor at £350. However Audi do a refurb kit @£25 - the compressors being same make and model. Reasonably easy to remove compressor and refurb.
Worth googling compressor model number & see if it throws up a refurb kit ;)
It was an Audi allroad kit that fitted the Discovery 2's pump :y :y
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The pump itself is a doddle to refurbish. Its literally a piston & ring in a cylinder. The piston ring gets worn out due to over use and looses compression. For Land Rovers at least, you can buy a refurb kit at about £30, so they should be available for Mercs :-\ :-\ :-\
Similar system on my last Jag (X350) - Jag don't do refurb kits only a new compressor at £350. However Audi do a refurb kit @£25 - the compressors being same make and model. Reasonably easy to remove compressor and refurb.
Worth googling compressor model number & see if it throws up a refurb kit ;)
Goes to show there's two sides to every part number. :y Land Rover in particular have the most incredible, comprehensive spares availability I've ever seen, and at bleeding cheap prices, too. Here's hoping you get sorted soon. :)
Yes, a lot of which is tat and rubbish.....Britpart being a classic example.
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Fair enough! No personal experience of Landie stuff, just went by what I was showed by a mate/OOFer who is doing up an old Range Rover Classic. I think it was the dealer's own parts catalogue he showed me, thicker than a big-print version of the King James Bible it was! As far as I was aware it was genuine Dealer stuff, but may have been aftermarket, I don't know for certain.
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Probably Rimmer Bros, having had to maintain about 5 Land Rovers for the last 6 years you soon learn just how awful some parts are! :y
Wheel cylinders and bearings are a classic example as are seals.
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This kind of Airmatic issue is exactly my worry if I went for something like a CLS 320, looking down the barrel of a very large bill!
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This kind of Airmatic issue is exactly my worry if I went for something like a CLS 320, looking down the barrel of a very large bill!
E class is a better bet and it seats five ;)
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This kind of Airmatic issue is exactly my worry if I went for something like a CLS 320, looking down the barrel of a very large bill!
E class is a better bet and it seats five ;)
True, I pass a parked 09 Plate E-Class Estate on the way to work every day. It's black, has the Sport pack I think looking at twin exit and alloys.
I'd look for the 7 seater version of that, could prove useful.
Heart Says - CLS for looks/style.
Dad Mode - E Class Estate
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This kind of Airmatic issue is exactly my worry if I went for something like a CLS 320, looking down the barrel of a very large bill!
Airmatic only standard on CLS 500/550.
CLS 320 should have conventional suspension unless upgraded. :y
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This kind of Airmatic issue is exactly my worry if I went for something like a CLS 320, looking down the barrel of a very large bill!
Airmatic only standard on CLS 500/550.
CLS 320 should have conventional suspension unless upgraded. :y
Lot of the forums suggest AirMatic is the way to go for ride comfort. Would have to try both :-\
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Heart Says - CLS for looks/style.
Dad Mode - E Class Estate
Sensible head - something with a decent chassis, which rules out MB
Fixed!
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Heart Says - CLS for looks/style.
Dad Mode - E Class Estate
Sensible head - something with a decent chassis, which rules out MB
Fixed!
Found mine capable enough, although I conceed that your not an estate fan... ;)
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Heart Says - CLS for looks/style.
Dad Mode - E Class Estate
Sensible head - something with a decent chassis, which rules out MB
Wallet - Stick with Omegas!
Fixed!
Fixed now ;D
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This kind of Airmatic issue is exactly my worry if I went for something like a CLS 320, looking down the barrel of a very large bill!
Airmatic only standard on CLS 500/550.
CLS 320 should have conventional suspension unless upgraded. :y
Lot of the forums suggest AirMatic is the way to go for ride comfort. Would have to try both :-\
Nothing special in my opinion.
Quite harsh and crashy over road imperfections.
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Quite harsh and crashy over road imperfections.
Perhaps in 'sport' on mine .... how sporty can 2.3 tonnes be? ...... when I'd agree, you can feel every crisp packet on the road, but in 'comfort' it's like a 50's Yank Tank and wallows along the road which I like :)
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Got it back today. It was a valve/distribution block. It 'only' cost half the original guestimate ::) ::)
The service lad's face was a picture when I went back in to ask for someone armed with a battery pack! ::) I'd guess that repeated starts, with lights on and not going anywhere flattened it.
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Got it back today. It was a valve/distribution block. It 'only' cost half the original guestimate ::) ::)
The service lad's face was a picture when I went back in to ask for someone armed with a battery pack! ::) I'd guess that repeated starts, with lights on and not going anywhere flattened it.
.....so you still have a large bill to look forward to in the near future then. ::) ::) :)
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Sounds very familiar with A6 Allroads, the C5 variety.
The repair kit for the compressors is made by a chap on their forum that goes by the moniker of 'bagpipingandy'
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Mmmm! That was short lived ....... just been out in the Smart and noticed that the Merc is back down on the FOS again >:(
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Since the last post here, ...... I sent the service manager pictures of it leaning though and then took it back. They looked & couldn't find a fault so I brought it back home. The following morning it was leaning/kneeling, sent them more pictures & took it back. They had it for a further 10 days without finding a fault and I went in yesterday to tell them I
thought know they were bull shitting me & there HAD to be a leak and STAR (their TechII) wouldn't find & they might have to get off their arses to find it.
Went this morning to collect my car and the first car I saw was mine ...... leaning
(http://i84.photobucket.com/albums/k17/Tiff4327/Mobile%20Uploads/20160223_111305_zps3jiowlkn.jpg)
Set off passed it to go to reception & immediately saw >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:(
(http://i84.photobucket.com/albums/k17/Tiff4327/Mobile%20Uploads/20160223_111244_zpswlc1waig.jpg)
as you might have guessed I wasn't a happy bunny. Their complete apathy was unbelievable! Of course nobody knew anything about it, but their 'bodyshop is coming over tomorrow to give a quote' .............. I couldn't give a flying f*** how much the quote is! ???
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If the damage had been on the other side they would probably have used it as the reason for your suspension fault ??? Which is obviously an air leak somewhere which needs a mechanic to physically look for.
Although you know that!
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If the damage had been on the other side they would probably have used it as the reason for your suspension fault ??? Which is obviously an air leak somewhere which needs a mechanic to physically look for.
They just need to go to the local ToysRUs & get some bubbles solution! ;D
Although you know that!
I did :y ...... about a month ago. It first went in on 25th or 26th Jan ???
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Andy, I seriously hope you're running a book for the time/inconvenience associated with their incompetence.
If I were in your shoes, they'd be getting substantial bill from me for wasted time & travel costs when this was all done and dusted.
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Andy, do you do social media? If so its worth a rant at Mercedes UK ;)
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Andy, do you do social media? If so its worth a rant at Mercedes UK ;)
Unfortunately no ..... but I do know that Twitter etc is the place to sound off :-\
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Andy, I seriously hope you're running a book for the time/inconvenience associated with their incompetence.
If I were in your shoes, they'd be getting substantial bill from me for wasted time & travel costs when this was all done and dusted.
Just putting a letter together of where's & when's etc
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FFS that takes the wotsit.. I'd be livid if I were in your shoes - suspect I would have lost my cool "discussing" it with them!
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Andy, do you do social media? If so its worth a rant at Mercedes UK ;)
Or......we could just tell everyone we know about it and get it on other car forums.
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I`d have been fuming at that, how incompetent can you actually get before you`re actually brain dead :(
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FFS that takes the wotsit.. I'd be livid if I were in your shoes - suspect I would have lost my cool "discussing" it with them!
I wasn't eactly calm ......... ::)
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Andy, do you do social media? If so its worth a rant at Mercedes UK ;)
Or......we could just tell everyone we know about it and get it on other car forums.
The same pictures & tale are on a Mercedes forum :y
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Since the last post here, ...... I sent the service manager pictures of it leaning though and then took it back. They looked & couldn't find a fault so I brought it back home. The following morning it was leaning/kneeling, sent them more pictures & took it back. They had it for a further 10 days without finding a fault and I went in yesterday to tell them I thought know they were bull shitting me & there HAD to be a leak and STAR (their TechII) wouldn't find & they might have to get off their arses to find it.
Went this morning to collect my car and the first car I saw was mine ...... leaning
(http://i84.photobucket.com/albums/k17/Tiff4327/Mobile%20Uploads/20160223_111305_zps3jiowlkn.jpg)
Set off passed it to go to reception & immediately saw >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:(
(http://i84.photobucket.com/albums/k17/Tiff4327/Mobile%20Uploads/20160223_111244_zpswlc1waig.jpg)
as you might have guessed I wasn't a happy bunny. Their complete apathy was unbelievable! Of course nobody knew anything about it, but their 'bodyshop is coming over tomorrow to give a quote' .............. I couldn't give a flying f*** how much the quote is! ???
I'd of gone apeshit about then >:( >:(
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I'd of gone apeshit about then >:( >:(
I did! ::) Especially as then they tried to tell me at service desk that they knew nothing of it ...... no idea how it happened!!!!! The pictures I'd sent of each side & the front and back on both opccasions it'd deflated obviously came in handy ;)
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I don't suppose you took a note of the mileage before you handed it over?
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I don't suppose you took a note of the mileage before you handed it over?
I didn't, but it shouldn't be too difficultt o work out. The mileage is on the original invoice & I've only driven home from Bolton & back twice.
I do think it's been damage on site though ....... there's a lot of cars on a small site
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I don't suppose you took a note of the mileage before you handed it over?
I didn't, but it shouldn't be too difficultt o work out. The mileage is on the original invoice & I've only driven home from Bolton & back twice.
I do think it's been damage on site though ....... there's a lot of cars on a small site
I've just seen this, Andy. :-\
Mercedes dealers are generally considered to be quite poor by their owners.
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I don't suppose you took a note of the mileage before you handed it over?
I didn't, but it shouldn't be too difficultt o work out. The mileage is on the original invoice & I've only driven home from Bolton & back twice.
I do think it's been damage on site though ....... there's a lot of cars on a small site
I've just seen this, Andy. :-\
Mercedes dealers are generally considered to be quite poor by their owners.
You would have hoped that a main dealer would have been better equiped & trained than the indies ???
2nd in command service manager phone 20 mins ago to tell me what I told them a month ago .... it needs a new strut ... ::) and one is now on its way from the Vaterland. The bodyshop is collecting my car tomorrow for repair. I told him I'm not having a hand full of bog on the doors ::)
.. to be continued! :y
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I don't suppose you took a note of the mileage before you handed it over?
I didn't, but it shouldn't be too difficultt o work out. The mileage is on the original invoice & I've only driven home from Bolton & back twice.
I do think it's been damage on site though ....... there's a lot of cars on a small site
I've just seen this, Andy. :-\
Mercedes dealers are generally considered to be quite poor by their owners.
You would have hoped that a main dealer would have been better equiped & trained than the indies ???
2nd in command service manager phone 20 mins ago to tell me what I told them a month ago .... it needs a new strut ... ::) and one is now on its way from the Vaterland. The bodyshop is collecting my car tomorrow for repair. I told him I'm not having a hand full of bog on the doors ::)
.. to be continued! :y
Get yourself a magnet ::)
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You would have hoped that a main dealer would have been better equiped & trained than the indies ???
Sadly I've never found this to be the case with anyone I know - Audi, Jag Merc, all the same :(. They make their money selling cars, finance products and profiting from trade ins. Service is just a cost centre to them. Their brand value is the brand value of their cars, levels of service, so long as they meet a minimum is far less important to them. Indies by comparison make their money and reputations on the quality of the service and repairs they make.
Having said that, I think the service you've received falls short of my expectations of a backstreet spanner monkey emporium. >:(
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Get yourself a magnet ::)
:y
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Having said that, I think the service you've received falls short of my expectations of a backstreet spanner monkey emporium. >:(
I have .....and my email to their head office says as such ;)
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received a phone call from Mercedes customer service in Amsterdam today ::) Complaint duly noted. :y
followed a few hours later by a call from the dealer principal ...... ::) ::) of course he didn't know because he'd been off a week ..... no answer when asked about the previous 3 weeks my car has to-ing & fro-ing from them to my house ;)
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Phoned today at 5 to 3 for a 'SITREP' so asked for service manager or his 2nd in command ..... both busy, but I'll email them both and get them to call you back says the receptionist. At 5:15 I phoned again! Why do people NEVER return phone calls? Considering they're on their back foot I thought they might have ..... obviously wrong.
It's still in the body shop!! It allegedly went last Friday ..... how long does it take to remove, repair and refit two bloody doors? ???
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Phoned today at 5 to 3 for a 'SITREP' so asked for service manager or his 2nd in command ..... both busy, but I'll email them both and get them to call you back says the receptionist. At 5:15 I phoned again! Why do people NEVER return phone calls? Considering they're on their back foot I thought they might have ..... obviously wrong.
It's still in the body shop!! It allegedly went last Friday ..... how long does it take to remove, repair and refit two bloody doors? ???
And presumedly the airmatic is still yet to be fixed ::)
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Phoned today at 5 to 3 for a 'SITREP' so asked for service manager or his 2nd in command ..... both busy, but I'll email them both and get them to call you back says the receptionist. At 5:15 I phoned again! Why do people NEVER return phone calls? Considering they're on their back foot I thought they might have ..... obviously wrong.
It's still in the body shop!! It allegedly went last Friday ..... how long does it take to remove, repair and refit two bloody doors? ???
I could be wrong, but it's probably not high on their list of priorities :-X
Do you have a courtesy car?
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I could be wrong, but it's probably not high on their list of priorities :-X
Obviously not
Do you have a courtesy car?
No. It's a bit late now after a month to start demanding a courtesy car ..... good job I have another car for work. 25 milex each way would be a none starter on the bus! ::)
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And presumedly the airmatic is still yet to be fixed ::)
Correct! It's down as a 2 hour job, so providing the strut has arrived, it shouldn't then be too much longer ....... :-\
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I do think it's been damage on site though ....... there's a lot of cars on a small site
Could have been a delivery van, you'll probably never know. :-\ I'm angry and it's not even my car. You'd have thought that they'd have bent over backwards to sort this out now but sadly these things seem to just get dismissed. >:(
Hope it's sorted to your satisfaction Andy. :y
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Could have been a delivery van, you'll probably never know. :-\ I'm angry and it's not even my car. You'd have thought that they'd have bent over backwards to sort this out now but sadly these things seem to just get dismissed. >:(
Hope it's sorted to your satisfaction Andy. :y
Only my opinion but ...... as it's a fairly consistant scrape along the car I think it's been done by who ever was driving my car :-\ if it'd been another vehicle wouldn't it have been a shorter/deeper dent? :-\
And only just thought, wasn't it new reg plate yesterday :-\ ...... my problems will be way down the list of priority .... people will be wantingto drive their new cars away.
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Yep. And as they drive away the dealer will be thinking "Hope you enjoyed the good customer service, it won't be like that if you come back with a problem".
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Yep. And as they drive away the dealer will be thinking "Hope you enjoyed the good customer service, it won't be like that if you come back with a problem".
Mmm!? isn't that the case >:(
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I had a splendid dice with a Mercedes E-class in northern France in the 1990s. I was in a Senator 24v. We were not racing, but over 60 miles or so we passed each other several times, cruising in the 120s. I regarded Mercs as no better than Opels. Stuttgart taxis they were called in Germany, though in the UK they pretended they were superior.
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So ........ 8)
apparently it was back from the body shop yesterday at close of play, they fitted the new strut this morning, gave it a 'dance test' followed by a road test and all OK. :y (no idea ... I've not seen it)
I'd asked them to deliver it to my house ... I'm working all day over the weekend & couldn't get to collect it before next Thursday ..... they got half way to my house and .............. the ESP came on!!!!!!! ??? ??? ??? ??? ??? Obviously done something to the ABS sensor or its wiring/plug :-X
You really couldn't make it up. So much for a premuium car manufacturer's dealership >:(
to be continued ............ ;D ;D
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So ........ 8)
apparently it was back from the body shop yesterday at close of play, they fitted the new strut this morning, gave it a 'dance test' followed by a road test and all OK. :y (no idea ... I've not seen it)
I'd asked them to deliver it to my house ... I'm working all day over the weekend & couldn't get to collect it before next Thursday ..... they got half way to my house and .............. the ESP came on!!!!!!! ??? ??? ??? ??? ??? Obviously done something to the ABS sensor or its wiring/plug :-X
You really couldn't make it up. So much for a premuium car manufacturer's dealership >:(
to be continued ............ ;D ;D
Its not a Land Rover incognito is it? ;D :-X
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....
Its not a Land Rover incognito is it? ;D :-X
I've to keep looking at photo's to remind me what it looks like ...... it's now about 6 weeks since I first took it to MB ???
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....
Its not a Land Rover incognito is it? ;D :-X
I've to keep looking at photo's to remind me what it looks like ...... it's now about 6 weeks since I first took it to MB ???
Go in armed with £100,000 to buy a new S-Class and the customer service may improve.
Sadly,most main dealers are dismissive of customers with older cars. They'd rather you didn't bother them. :-\
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....
Its not a Land Rover incognito is it? ;D :-X
I've to keep looking at photo's to remind me what it looks like ...... it's now about 6 weeks since I first took it to MB ???
Go in armed with £100,000 to buy a new S-Class and the customer service may improve.
Sadly,most main dealers are dismissive of customers with older cars. They'd rather you didn't bother them. :-\
Are you saying that Vauxhall dealers don't jump to attention when an omega appears on their forecourt? ;D
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....
Its not a Land Rover incognito is it? ;D :-X
I've to keep looking at photo's to remind me what it looks like ...... it's now about 6 weeks since I first took it to MB ???
Go in armed with £100,000 to buy a new S-Class and the customer service may improve.
Sadly,most main dealers are dismissive of customers with older cars. They'd rather you didn't bother them. :-\
Are you saying that Vauxhall dealers don't jump to attention when an omega appears on their forecourt? ;D
Most of the whippersnappers don't know what an Omega is. ;)
Very few Omega owners use main dealers as the labour rates mean the service would cost more than the car is worth.
Hence OOF.......for the tightwads amongst us. :-X
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....
Go in armed with £100,000 to buy a new S-Class and the customer service may improve.
.....
Can you fit a towbar to an S Class? ;D ;D ...... Is £100k enough? :-\
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....
Its not a Land Rover incognito is it? ;D :-X
I've to keep looking at photo's to remind me what it looks like ...... it's now about 6 weeks since I first took it to MB ???
Go in armed with £100,000 to buy a new S-Class and the customer service may improve.
Sadly,most main dealers are dismissive of customers with older cars. They'd rather you didn't bother them. :-\
Are you saying that Vauxhall dealers don't jump to attention when an omega appears on their forecourt? ;D
Most of the whippersnappers don't know what an Omega is. ;)
Very few Omega owners use main dealers as the labour rates mean the service would cost more than the car is worth.
Hence OOF.......for the tightwads amongst us. :-X
Tightwads? On here? Who?
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I`d be inclined to get Matt Alright and his team on them, totally shocking service :o
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..... totally shocking service :o
No good is it? What p***es me off too is the fact I've done all the phoning ..... they've phoned me the odd few times, & I think that was only after MB Customer Services had got onto them.
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....
Go in armed with £100,000 to buy a new S-Class and the customer service may improve.
.....
Can you fit a towbar to an S Class? ;D ;D ...... Is £100k enough? :-\
Yes ::)
http://www.pfjones.co.uk/mercedes-s-class-2006-2013detachable-neck-tow-bar.html
;D ;D ;D
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..... totally shocking service :o
No good is it? What p***es me off too is the fact I've done all the phoning ..... they've phoned me the odd few times, & I think that was only after MB Customer Services had got onto them.
i`m totally dumbfounded by their lack of customer service, I think I`d be in jail by now >:(
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Your whole saga is just unbelievable and unacceptable - I'm currently in the market for a replacement for SWMBOs Omega Estate, and was looking at Mercedes, 3, maybe 4 years old. Your experience does very little to promote MB IMO. Have to say that I've had company MBs a few years back and found the main dealerships ok (I used one in Colchester), obviously from your experience things have changed.
Pity Jaguar doesn't make a decent sized Estate, as I've found their aftersales/service excellent.
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and of course it's now week end again so nothing will happen till Mon ..... again!
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Your whole saga is just unbelievable and unacceptable - I'm currently in the market for a replacement for SWMBOs Omega Estate, and was looking at Mercedes, 3, maybe 4 years old. Your experience does very little to promote MB IMO. Have to say that I've had company MBs a few years back and found the main dealerships ok (I used one in Colchester), obviously from your experience things have changed.
Pity Jaguar doesn't make a decent sized Estate, as I've found their aftersales/service excellent.
Andy's dealer may be shit but they aren't all like it,my local one here in Cornwall is very helpful whenever I enquire for parts etc, I've even had a member of staff deliver to me on there way home to save me a trip(20 miles away from me) :y
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Your whole saga is just unbelievable and unacceptable - I'm currently in the market for a replacement for SWMBOs Omega Estate, and was looking at Mercedes, 3, maybe 4 years old. Your experience does very little to promote MB IMO. Have to say that I've had company MBs a few years back and found the main dealerships ok (I used one in Colchester), obviously from your experience things have changed.
Pity Jaguar doesn't make a decent sized Estate, as I've found their aftersales/service excellent.
Andy's dealer may be shit but they aren't all like it,my local one here in Cornwall is very helpful whenever I enquire for parts etc, I've even had a member of staff deliver to me on there way home to save me a trip(20 miles away from me) :y
Yep. As with all dealerships, it's the luck of the draw ::)
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Have no complaints about the Crawley dealership either, even though they hadn't supplied the car :y
That said, the car required no warranty work and they didn't damage it... it's only when things go wrong and they fail to deliver on any level that you find out just how bad any company can be :-\
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....
Its not a Land Rover incognito is it? ;D :-X
I've to keep looking at photo's to remind me what it looks like ...... it's now about 6 weeks since I first took it to MB ???
Go in armed with £100,000 to buy a new S-Class and the customer service may improve.
Sadly,most main dealers are dismissive of customers with older cars. They'd rather you didn't bother them. :-\
That doesn't work sometimes.....the boss of company I work for....runs an exec car service....he had on his shopping list 3x E classes and an S class for himself....nearly £200k of cars.....he went to the merc dealer where I live to start with.....he wanted a £5k option for his S class thrown in free....salesman said no....Mercedes of Southampton now get all his business ;D
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Some people have no imagination ;D
Local dealer have presumably dropped about £25k in servicing costs as well... ::)
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....
Its not a Land Rover incognito is it? ;D :-X
I've to keep looking at photo's to remind me what it looks like ...... it's now about 6 weeks since I first took it to MB ???
Go in armed with £100,000 to buy a new S-Class and the customer service may improve.
Sadly,most main dealers are dismissive of customers with older cars. They'd rather you didn't bother them. :-\
That doesn't work sometimes.....the boss of company I work for....runs an exec car service....he had on his shopping list 3x E classes and an S class for himself....nearly £200k of cars.....he went to the merc dealer where I live to start with.....he wanted a £5k option for his S class thrown in free....salesman said no....Mercedes of Southampton now get all his business ;D
Funny you should say that... A distant relative (through marriage) went into a Mercedes dealership in Scotland looking for a car. He had been decorating and was in work clothes and they virtually escorted him off the premises. He went back 2 days later in his suit and asked to see the MD. he was dutifully brought out and he then said, very loudly that he had been in a few days previously, blah blah. Then he handed him a business card and said "I've just finished over the road in Volvo. I went in and ordered 10 6x4 tractor units with all the options ticked :D
Karma's a bitch ;)
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;D better trucks too :D
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;D better trucks too :D
I'm fairly certain he said the MD was last heard shouting very loudly at the cretin who had turned him away! Especially as he also bought himself a brand spanking Jag that week :-X ::)
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Soon by fixed......maybe. ;) :D
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Soon by fixed......maybe. ;) :D
It'd better be by tomorrow .....
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Soon by fixed......maybe. ;) :D
It'd better be by tomorrow .....
Is it? ;)
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I'm no betting man, but if I were choosing where to lay a small wager, I'd have to go with...
No
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I reckon he'll never see it again. ;D
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There still awaiting the second hand parts to arrive from part finder.
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There still awaiting the second hand parts to arrive from part finder.
I'd have been happy with that ;) ;) as long as they didn't need filling like mine ended ........ there's a breakers in Wigan with a silver R Class that had been shunted hence sides were OK :y
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.. or for the apprentice to return from the "road test". "Funny, he doesn't normally take this long, mr Beanz..." ::)
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.. or for the apprentice to return from the "road test". "Funny, he doesn't normally take this long, mr Beanz..." ::)
It'd be further than I've driven it in the last 6 weeks ???
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.. or for the apprentice to return from the "road test". "Funny, he doesn't normally take this long, mr Beanz..." ::)
It'd be further than I've driven it in the last 6 weeks ???
Any compensation in the pipeline for their incompetence, Mr B...eanz.?
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....any contrition?
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....any contrition?
Sorry! I've genuinely been busy ..... duty FLT driver ;) ..... We've yet to discuss money, the only time it has been briefly mentioned was when I suggested they drop my car off & I'd call later when 'we could argue over who pays what' ...... his reply was 'that would be a one way argument' ::) ::)
Did I mention the ESP light coming on as they were driving to my house? It was as I said it would be, they'd buggered up the ABS sensor, so now I'm waiting for the sensor to arrive :-X :-X
It'll be delivered tomorrow ....... again!
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Obviously there's no payment due from you for bodywork repairs,abs sensor also down to them I'd say.As for the original problem assuming car is not still under some form of warranty you could argue for some kind of "goodwill" payment from MB which may go some way to off setting cost of repair.I know Ford and Citroen do at times give this "goodwill".Stand your ground as they've had it in for repair returned it not repaired and had it back in for repair only to go and get it damaged whilst in their care.
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Obviously there's no payment due from you for bodywork repairs,abs sensor also down to them I'd say.
Obviously! ;) ;)
As for the original problem assuming car is not still under some form of warranty you could argue for some kind of "goodwill" payment from MB which may go some way to off setting cost of repair.I know Ford and Citroen do at times give this "goodwill".Stand your ground as they've had it in for repair returned it not repaired and had it back in for repair only to go and get it damaged whilst in their care.
Not only did they return it NOT fixed once, but they did so twice and if I don't get some kind of ''goodwill'' I won't be pleased ::) ::) and will certainly make it known :y
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Sadly,most main dealers are dismissive of customers with older cars. They'd rather you didn't bother them. :-\
All main dealers aren't interested in fault finding; they are not set up to do it. What they want is a nice straightforward 'service' - drive it on the ramp, change the oil and filter, bung a new air filter on it and charge the customer £400. Oh, and "while it was on the ramp our technician's safety check shows the brake discs and pads will only last another 2k miles - we can do that for only £327"
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....
All main dealers aren't interested in fault finding; they are not set up to do it. What they want is a nice straightforward 'service' - drive it on the ramp, change the oil and filter, bung a new air filter on it and charge the customer £400. Oh, and "while it was on the ramp our technician's safety check shows the brake discs and pads will only last another 2k miles - we can do that for only £327"
isn't that the case. I know where it won't ever go to again.
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So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
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So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
..and so they should ... here's hoping its all good ... I guess the magnifying glass is ready for the repair area ??
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So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
Good news. :y
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So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
..and so they should ... here's hoping its all good ... I guess the magnifying glass is ready for the repair area ??
I finish at 4 so it'll still be light enough for examination when I get home.
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So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
So they should:
1) Failed to diag. it properly first time
2) The changed a part that didn't need changing based on poor diag.
3) They charged you for the privilege
4) They have put more miles on it than you recently
5) They smashed it up
Did I miss anything lol
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So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
So they should:
1) Failed to diag. it properly first time
2) The changed a part that didn't need changing based on poor diag.
3) They charged you for the privilege
4) They have put more miles on it than you recently
5) They smashed it up
Did I miss anything lol
Yes. ::)
They tried bull shitting me about 'low voltages' being a possibility ie not operating the valve block properly.
Shagged the ABS sensor when they removed/replaced the strut. ::) ::)
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So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
So they should:
1) Failed to diag. it properly first time
2) The changed a part that didn't need changing based on poor diag.
3) They charged you for the privilege
4) They have put more miles on it than you recently
5) They smashed it up
Did I miss anything lol
Yes. ::)
They tried bull shitting me about 'low voltages' being a possibility ie not operating the valve block properly.
Shagged the ABS sensor when they removed/replaced the strut. ::) ::)
Did you notice if the mechanics had knucles that scraped along the floor when they walked? :)
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So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
So they should:
1) Failed to diag. it properly first time
2) The changed a part that didn't need changing based on poor diag.
3) They charged you for the privilege
4) They have put more miles on it than you recently
5) They smashed it up
Did I miss anything lol
Yes. ::)
They tried bull shitting me about 'low voltages' being a possibility ie not operating the valve block properly.
Shagged the ABS sensor when they removed/replaced the strut. ::) ::)
Did you notice if the mechanics had knucles that scraped along the floor when they walked? :)
His knuckles may have scraped the floor, but at least he could spell them. ;D
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So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
So they should:
1) Failed to diag. it properly first time
2) The changed a part that didn't need changing based on poor diag.
3) They charged you for the privilege
4) They have put more miles on it than you recently
5) They smashed it up
Did I miss anything lol
Yes. ::)
They tried bull shitting me about 'low voltages' being a possibility ie not operating the valve block properly.
Shagged the ABS sensor when they removed/replaced the strut. ::) ::)
Did you notice if the mechanics had knucles that scraped along the floor when they walked? :)
His knuckles may have scraped the floor, but at least he could spell them. ;D
:D :D ;) :D
Epic timing as always Esty! :D :D
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So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
So they should:
1) Failed to diag. it properly first time
2) The changed a part that didn't need changing based on poor diag.
3) They charged you for the privilege
4) They have put more miles on it than you recently
5) They smashed it up
Did I miss anything lol
Yes. ::)
They tried bull shitting me about 'low voltages' being a possibility ie not operating the valve block properly.
Shagged the ABS sensor when they removed/replaced the strut. ::) ::)
Did you notice if the mechanics had knucles that scraped along the floor when they walked? :)
His knuckles may have scraped the floor, but at least he could spell them. ;D
Knuckles is the english version of the word. :)
Knucles is the Czechoslovakian spelling. :)
I'm surprised you missed that. :D ;D
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So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
So they should:
1) Failed to diag. it properly first time
2) The changed a part that didn't need changing based on poor diag.
3) They charged you for the privilege
4) They have put more miles on it than you recently
5) They smashed it up
Did I miss anything lol
Yes. ::)
They tried bull shitting me about 'low voltages' being a possibility ie not operating the valve block properly.
Shagged the ABS sensor when they removed/replaced the strut. ::) ::)
Did you notice if the mechanics had knucles that scraped along the floor when they walked? :)
His knuckles may have scraped the floor, but at least he could spell them. ;D
Knuckles is the english version of the word. :)
Knucles is the Czechoslovakian spelling. :)
I'm surprised you missed that. :D ;D
I'll bet he could 'quote' properly too. ;D
-
So .......
Mercedes have just phoned me to tell me they're setting of shortly to deliver my car to my house, short of crashing on the way ............. ;D it's fixed - eventually! I've to see the repair yet ..... :-X
And regarding payment .......... there's nothing further to pay! Result! He said they've f***ed me about enough so they're standing the extra costs of the airbag. :y :y
So they should:
1) Failed to diag. it properly first time
2) The changed a part that didn't need changing based on poor diag.
3) They charged you for the privilege
4) They have put more miles on it than you recently
5) They smashed it up
Did I miss anything lol
Yes. ::)
They tried bull shitting me about 'low voltages' being a possibility ie not operating the valve block properly.
Shagged the ABS sensor when they removed/replaced the strut. ::) ::)
Did you notice if the mechanics had knucles that scraped along the floor when they walked? :)
His knuckles may have scraped the floor, but at least he could spell them. ;D
Knuckles is the english version of the word. :)
Knucles is the Czechoslovakian spelling. :)
I'm surprised you missed that. :D ;D
I'll bet he could 'quote' properly too. ;D
;D ;D